Ipswich, Suffolk
£25,332 (pro rata from 35 hours per week) per annum – equivalent to £20,266 for 28 hours
Contract, Part-time, 28 hours per week, days and times tba
Job description

We are looking for a capable individual to coordinate and provide support for refugees arriving in Suffolk under the UK Government’s resettlement programme.

Suffolk Refugee Support has provided intensive support for these families and individuals during their first year and beyond. Since 2016 when the programme began, we have welcomed 30 families to Suffolk. We are committed to providing support for at least four more new families arriving in 2021, and continued support for those who are already rebuilding their lives here.

The Refugee Resettlement Coordinator / Advice Worker will be responsible for leading on aspects of the programme, including: negotiating with statutory and voluntary service providers, offering a supportive and welcoming environment and ensuring that all partners are working to the same plan.

This role involves supporting both very newly arrived families in their first year of arrival as well as follow up interventions for families who have been in the UK for longer under the refugee resettlement programme.

You will be responsible for coordinating, planning and delivering case work support to refugees on the programme, including proactively engaging them in positive activities, referring them to other organisations and promoting wellbeing. Interventions will be aimed at ensuring that refugees gain independence, learn English and other skills and feel integrated and connected in their new environment.  

You will be working alongside one other part-time Advice Worker and a small group of volunteers, under the overall guidance of the Advice Service Manager.

The post holder will be required to support individuals, families, children, women and young people from very diverse backgrounds and engage them equally irrespective of political, religious or other affiliations. The post holder must act professionally at all times and uphold the values, ambitions and aims of Suffolk Refugee Support.

Main Duties and Responsibilities

Service Delivery

  • To lead on the work of SRS on this scheme, coordinating the support delivered and liaising with both the contract lead at Suffolk County Council and the regional lead at the East of England LGA, and with all stakeholders involved in the delivery of support to the programme’s clients in Suffolk.
  • To represent the interests of resettled refugees in Suffolk to ensure the best outcomes for them – paying particular attention to ensuring they integrate into their new environment and become self-sufficient as soon as possible.
  • To devise and implement written comprehensive action plans for welcoming new refugees under this scheme, including: preparation prior to arrival, support for the first year and beyond.
  • To plan and develop, in conjunction with the Advice Service Manager, the delivery of key interventions for resettled refugees who have been in the UK for longer than a year.
  • To manage a team of volunteers to provide additional support to clients.
  • To help facilitate and organise the attendance of clients at appropriate ESOL classes throughout the year.
  • To manage the petty cash for the programme to ensure all monies are paid in accordance with the policies of the programme and SRS and that accurate and full records are kept.
  • To manage the transition of families from intensive support towards independence.
  • To monitor and evaluate the effectiveness of the activities and to work to improve them using innovative and flexible methods.
  • To provide regular updates on the progress of the scheme to staff, managers and trustees of SRS.
  • To liaise closely with Suffolk County Council and other interested parties to ensure all progress of the project is reported according to the Home Office requirements. This will include incorporating changes to the programme as they are announced.
  • To work with partner agencies to ensure support is appropriate and complete and that referrals to other agencies achieve full engagement from clients. This will involve attending planning meetings to represent clients’ views and to work towards more effective systems and processes for clients in partnership with other agencies.
  • To attend external meetings and to positively and professionally represent Suffolk Refugee Support.
  • To occasionally contribute to newspaper, radio and television features and SRS newsletter articles re. the scheme and its clients (in liaison with SRS’s Communications Officer) to promote public awareness and positive perceptions.
  • To take responsibility for keeping up to date with changes to legislation, policy and rules affecting asylum seekers and refugees, including attending training as applicable.
  • To contribute to other SRS work including weekly team meetings and activities as requested by Management, such as general translation support, assisting with external SRS events or other similar activities.
  • To work in line with SRS’s policies and codes of conduct

Client Facing Work

  • To deliver a broad range of advice in areas including setting up benefits, securing school places and English classes, accessing health services, encouraging and supporting participation in leisure activities, social groups, meaningful engagement opportunities, training events and courses, and supporting people into volunteering.
  • To organise and deliver information sessions on living in the UK, parenting or safeguarding issues, and addressing other needs as identified.
  • To work in a motivational way with individuals and families to overcome hurdles and to inspire them to become independent from benefits and reliance on support in order to take full responsibility for their new lives in the UK.
  • To encourage clients to speak English, by keeping translation to a minimum and using only when strictly necessary to ensure understanding.
  • To record, monitor and evaluate case work practice in a timely manner, adjust as needed, and maintain confidential records for each client using data systems and with regard to data protection policies and legislation.
  • To provide employment support to individuals including identifying goals, providing effective support to achieve goals in the short, medium and long term and get people ready for work. To include developing interview skills, identifying volunteer/ work placements, confidence building, assisting with job searching, and information sharing.
  • To maintain contact with individuals who do not access our advice services, ensuring that they are supported and working towards independence. This may involve completing home visits and attending appointments or events off site if requested in advance by Management.








Posted on: 09 November 2020
Closed date: 04 December 2020
Tags: Advice, Information, Operations

The client requests no contact from agencies or media sales.