Advice Manager

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need.

You will work closely with the Senior Leadership Team at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact. This includes implementing preventative measures for guests that are experiencing acute financial difficulty.

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing and access to training and employment services. You will also be required to deliver advice via regular one-to-one surgeries, appointments and group workshops. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The post holder will be a highly articulate and proactive individual with exceptional welfare advice knowledge, 3+ years advice delivery experience, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 3-4 days per week.

We will be interviewing on a rolling basis and so early application is highly encouraged. We will close the advert early if a suitable candidate is identified before the closing date.