Head Of Development Jobs
We're seeking a passionate, innovative, and experienced leader to oversee the Tenancy Support Team (TST) North, a vital service providing housing-related support to people living in accommodation across North London.
About the role
As the Head of Service for TST North, you'll be at the forefront of driving positive change and ensuring the smooth operation of SHP’s largest Tenancy Support Service. With a focus on both day-to-day operations and strategic initiatives, you'll play a pivotal role in overseeing specialised projects and ensuring the delivery of high-quality personalised support housing-related and Move-On support.
The Head of Service for TST (North) is responsible for overseeing the day-to-day operations of the Tenancy Support Team (North) and bespoke projects that support the delivery of the main service. TST North comprises two distinct services funded via the Greater London Authority (GLA) – TST North (main contract), which offers tenancy and Move-on support to 1200 clients housed through the Clearing House Scheme, and TST North PRS which supports 200 clients housed in Private Rented Sector Accommodation.
The Head of TST will hold overall responsibility for motivating and managing the 50+ staff team, ensuring exceptional service delivery, targets are achieved, and clients receive the best possible support to enable them to sustain their tenancies. The Head of TST is required to demonstrate strong commercial awareness, be able to use KPI and outcome data to influence service delivery.
The post holder is required to be agile and dynamic in their approach to engaging and managing the multiple stakeholder relationships across all North London Boroughs, including the development and management of relationships with Private Rented Sector landlords and agents to ensure that Move-on targets are achieved. There is a strong focus on the development of processes, policies, and procedures that promote the key ambitions of the service and respond to changes in service delivery, either due to shifting funding priorities or the launch of new bespoke projects.
About you
- Experience in leading large and dispersed teams in either supported housing, advice, homelessness, or other relevant environment.
- Ability to manage multiple service priorities and commissioner/external stakeholders' demands and to remain motivated in a demanding and target-driven role.
- Experience in producing, analysing, and interpreting complex reports and statistics for use in service monitoring or planning.
- A strong understanding of the techniques aims and objectives of working with street homeless people, including those facing multiple disadvantages.
- An enthusiasm and well-developed skill for placing service users at the heart of service delivery and developing services based on their experience.
- Experience of financial planning for service delivery; budgetary responsibility and control. Wide-ranging knowledge of housing pathways and Move-on routes for people moving from housing with support to independence (hostels, Private Rented Sector, and social housing).
Closing Date: Thursday 28th March 2024 at midnight
Interview Date: Friday 5th April 2024
This post will require an Enhanced DBS check to be processed for the successful applicant. (Include if post requires a DBS.)
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Location:
This role is primarily based in our Brent office with occasional travel to our Croydon and Kings Cross offices. However, our hybrid working model allows staff members to do some homeworking.
The Role
The Youth Development Coordinator is responsible for the development and delivery of our youth development programme for young refugees and asylum seekers.
You will be focused on ensuring our programme activities achieve our outcomes, are in line with our strategy and identify areas for change and development under the direction of the Head of Services. An excellent communicator and skilled at working with partners, you will be key in the implementation and running of our weekly Youth Club and Advice and Support Hub working closely with the Youth Development Worker and having oversight of our weekly Young Women’s group and Skills Workshops.
Working with the Brent team, and wider Young Roots staff, you will play a key role in our youth participation and youth leadership work in Brent.
You will prioritise the participation of young people in all activities, ensuring excellent safeguarding by following our policy and protocols, and ensure that we collect excellent data for monitoring and evaluation and to aid our future planning. You will also assist with staff and volunteer recruitment and reporting to our funding partners.
We particularly value lived experience of the asylum system. If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network . Please email to request support and they will confirm if they can match you with a mentor to support your application.
Job Description
To be responsible for coordinating, planning, and delivering our youthwork programme in Brent, ensuring you are focused on achieving our outcomes and impact for young refugees and asylum seekers – and working within our current strategy, youth development strategy and implementation plan. Our current youth work activities are:
· 1:1 youthwork
· Young Women’s’ Group
· Support and Advice Hub (including cricket and football)
· Youth Club
· Trips and Residentials
· English classes
2. To manage the Brent Youth Development Team
· Line manage Youth Development Workers
· Supervise volunteers to enable them to support activities with young people
· Assist the Head of Services with the recruitment and induction of staff and volunteers, ensuring young people’s participation in the process.
· To ensure excellent monitoring and evaluation
· To have a supportive and wellbeing-focused approach to line management of staff - ensuring regular one-to-one supervision meetings and annual Performance and Development Reviews.
3. To play a key role in the delivery of our weekly Youth Club and Advice and Support Hub. This includes working closely with the Head of Services, Casework Manager and Hub partners and subsequent follow-up actions relating to supporting young people access their rights and entitlements.
4. To play a key role in developing and co-ordinating youth participation work, working closely with young people and the Head of Services:
· To ensure the views of young people are central to the shaping and delivery of all youth activities in Brent.
· to be responsible for ensuring young refugees and asylum seekers are meaningfully involved in participation opportunities – or other relevant projects.
5. To be responsible for ensuring there are adequate volunteers/staff present to safely run each session/trip and to find staff cover in the case of illness or absence.
6. To identify, propose and with agreement from the Head of Services, develop and run new projects in line with our new strategy and implementation plan, meeting unmet need and with advice from young refugees and asylum seekers in Brent and surrounding areas.
7. To ensure targeted outreach to young asylum seekers and refugees, publicising projects creatively and appropriately, including at relevant schools and colleges in the local area.
8. To ensure excellent safeguarding practice, and always follow our Safeguarding Policy, reporting any Safeguarding incidents to the Designated Safeguarding Lead ad ensuring they are informed, and appropriate, timely action is taken.
9. To work with the Impact and Communications Manager to provide content (photos, videos, quotes, case studies) which is safe for and respectful of the young people we support, with the right permissions that can be used as part of communications to our supporters, on social media and as evidence of our work to funders.
10. Ensure activities in Brent are monitored and evaluated in line with the agreed protocols.
11. To build collaborative relationships with partners and referral organisations attending and organising partnership meetings as required.
12. Manage new referrals to the service alongside our Casework manager
General Responsibilities
· To work within Young Roots’ values at all times.
· To have a creative approach to your work highlighting new areas of need/new service ideas to the team and your manager.
· To attend regular supervision, project planning, team and debrief meetings as agreed with your manager.
· To attend and take part in training as agreed with your manager
· (optional) To attend youthwork supervision (clinical is also available)
· To read, understand and agree to Young Roots youth participation statement.
· To read, understand and agree to Young Roots child protection/safeguarding policy.
· To read, understand and implement the Young Roots Equal Opportunities policy.
· To undertake other tasks as requested by the Head of Services.
For further details please download the job pack for the role.
Head of Wellbeing and Community Support Services
Location – Moggerhanger, Bedford MK44 3RJ
Hours – 37.5 hours per week
Salary – £51k - £57.5kpa
Be there when it matters
The charity’s aim is to transform the experience of everyone facing dying and grief in the UK. They want to help build a society that enables people from all communities to access the care and support that they need.
We are currently recruiting for a Head of Wellbeing and Community Support Services to be based at a Hospice in Moggerhanger, Bedford
The Head of Wellbeing and Community Support Service will lead a team who are responsible for helping us to provide more of the support that people need, in more accessible ways, to more communities The Wellbeing and Community Support Service team will be responsible for:
- Increasing the reach of hospice support, through improved local community collaboration and co-production
- Deliver a range of holistic support which is aligned to the specific needs of the individuals.
- Implement local and national initiatives which support the wellbeing of staff and volunteers
- Increase wellbeing community based services
About the role
Working closely with the Service Director as a member of the Senior Management Team, the Head of Wellbeing and Community Support Service will lead and promote the Wellbeing and Holistic support of staff, volunteers, service users and those close to them, as well as leading local community engagement initiatives and innovations supporting national agenda.
Through their oversight of community engagement, support for service users and families, volunteering and staff and volunteer wellbeing, they will provide strategic oversight of support provided to ensure the charity builds links with local communities to shape services and ways of working that meet the changing needs of those supported in the local community.
Through their experience in either counselling, palliative social work or psychiatry, they will also work with the local MDT to help provide guidance and advice when reviewing patient cases and referrals. They will also be available to provide support with individual crisis or complex patient management where their skills can be used for short term interventions or to identify the most appropriate support for the individual and their families where needed.
About you
You should be an accredited counsellor, social worker or psychiatry professional with experience of working in a healthcare, social care or public health related discipline, working across a multi-disciplinary team.
Additionally, you will need to demonstrate:
- Significant experience working at a Senior Management level in a healthcare/social care environment to include a proven track record in the strategic development of new services.
- Experience of scoping gaps in services in local areas and developing and managing support services in a community setting to fill these gaps.
- Evidence of setting SMART outcomes and measuring impact against those outcomes
- Demonstrable experience delivering supervision for staff and volunteers outside of normal line management.
- Experience of working with a range of diverse communities, developing long term community relationships with local healthcare providers and influential members of the local community.
- Knowledge and experience of safeguarding
- Experience of managing teams and budgets to include volunteering services
Benefits:
- Company pension scheme
- 27 days holiday - rising to 33 with length of service plus bank holidays
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Corporate discount with hundreds of retailers and services
- Staff discount of 10% on new goods online
- Structured induction programme and learning and development opportunities.
The charity aims to give all candidates the opportunity to perform at their best during the recruitment and interview process so please let us know if you require any adjustments made.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Head of Wellbeing and Community Support Services
Location – Longthorpe, Peterborough PE3 6LW
Hours – 37.5 hours per week
Salary – £51kpa - £57.5Kkpa
Be there when it matters
The charity’s aim is to transform the experience of everyone facing dying and grief in the UK. They want to help build a society that enables people from all communities to access the care and support that they need.
We are currently recruiting for a Head of Wellbeing and Community Support Services to be based at a Hospice in Peterborough
The Head of Wellbeing and Community Support Service will lead a team who are responsible for helping us to provide more of the support that people need, in more accessible ways, to more communities The Wellbeing and Community Support Service team will be responsible for:
Increasing the reach of hospice support, through improved local community collaboration and co-production
Deliver a range of holistic support which is aligned to the specific needs of the individuals.
Implement local and national initiatives which support the wellbeing of staff and volunteers
Increase wellbeing community based services
About the role
Working closely with the Service Director as a member of the Senior Management Team, the Head of Wellbeing and Community Support Service will lead and promote the Wellbeing and Holistic support of staff, volunteers, service users and those close to them, as well as leading local community engagement initiatives and innovations supporting national agenda.
Through their oversight of community engagement, support for service users and families, volunteering and staff and volunteer wellbeing, they will provide strategic oversight of support provided to ensure the charity builds links with local communities to shape services and ways of working that meet the changing needs of those supported in the local community.
Through their experience in either counselling, palliative social work or psychiatry, they will also work with the local MDT to help provide guidance and advice when reviewing patient cases and referrals. They will also be available to provide support with individual crisis or complex patient management where their skills can be used for short term interventions or to identify the most appropriate support for the individual and their families where needed.
About you
You should be an accredited counsellor, social worker or psychiatry professional with experience of working in a healthcare, social care or public health related discipline, working across a multi-disciplinary team.
Additionally, you will need to demonstrate:
Significant experience working at a Senior Management level in a healthcare/social care environment to include a proven track record in the strategic development of new services.
Experience of scoping gaps in services in local areas and developing and managing support services in a community setting to fill these gaps.
Evidence of setting SMART outcomes and measuring impact against those outcomes
Demonstrable experience delivering supervision for staff and volunteers outside of normal line management.
Experience of working with a range of diverse communities, developing long term community relationships with local healthcare providers and influential members of the local community.
Knowledge and experience of safeguarding
Experience of managing teams and budgets to include volunteering services
Benefits:
Company pension scheme
27 days holiday - rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Corporate discount with hundreds of retailers and services
Staff discount of 10% on new goods online
Structured induction programme and learning and development opportunities.
The charity aims to give all candidates the opportunity to perform at their best during the recruitment and interview process so please let us know if you require any adjustments made.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Senior Youth Participation Officer
Fitzrovia Youth in Action is looking for an experienced, passionate and enthusiastic person for our Senior Youth Participation Officer role. If you feel like this is you, we would love to hear from you!
The post holder will coordinate and develop our new young people drop-in programme and additional youth action programmes, aimed at engaging local young people into the work of FYA. The successful candidate will oversee the development and delivery of the drop-in sessions, as well as deliver some youth led social action programmes. The role will include recruiting young people, engaging them in co-producing fun and creative activities and workshops which will take place at the drop-ins, as well as supporting them in planning and delivering the social action programmes.
Typically, sessions will occur Sundays (TBC) and young people from the ages 8 to 18 will attend. We are also planning to start a second drop-in session from September, which is likely to run on a Friday evening.
The post holder will support young people to plan some social action programmes directly, as well as support young people into other youth-led community action programmes at FYA.
Examples of projects include youth-led football tournaments, street parties and festivals and peer education activities.
This is an exciting opportunity for FYA as we are elated to have our first drop-in session at our Warren Centre, as we want to reach as many local young people as possible and provide opportunities of social action and support.
The client requests no contact from agencies or media sales.
At Ordinary Lifestyles' our objective is clear: to provide support to adults with learning/physical disabilities as well as those with acquired brain/head injuries to enable them to live independently.
We believe that everybody can live successfully and safely in their own homes in their community if they have the right support. As Registered Manager you play a vital role in contributing to this, making a difference to the lives of the people we support.
We are looking for a professional, motivated and values driven individual, who we can support through the process of becoming a Registered Manager. The successful candidate must have the necessary experience within the Health and Social \Care sector and have relevant knowledge of the CQC and meeting their Fundamental Standards.
Responsible to: CEO
Salary: NJC points 36 to 42
Hours: 35 generally worked during office hours however the postholder will be required to work flexibly including some evenning/weekend work as required.
Contract: Permanent
Location: Failsworth, Manchester
Registered Manager responsibilities:
- To ensure that the organisation meets its statutory duties in accordance with the Health and Social Care Act 2012, Health and Safety at Work Act 1974 and all other legislation which affects us
- To participate in the emergency on-call system and ensure that all emergency on-call issues are dealt with effectively
- To attend local authority provider meetings, registered manager meetings and to liaise appropriately with other groups, agencies and authorities
- To monitor incidents and accidents within the organisation and provide information to the Board of Trustees
- To submit Provider Information Returns (PIR), safeguarding and other required notifications to the CQC in the agreed timescales
- To complete necessary referrals and self-assessments required by the funding local authority or CCG
- To keep abreast of changing legislation, best practice and service developments with regards to people with learning disabilities
Service Management and Development Responsibilities:
- To listen to the individuals using the service, and their staff, and to respond, if necessary with the Management Team and Board of Trustees, in a thoughtful and reasonable way in accordance with Ordinary Lifestyles’ values as a person centred service and a good employer
- To ensure that each individual’s person centred support plan and all other documents, e.g. risk management, health action plans etc. are reviewed on a regular basis so that the services continue to find safe and innovative ways of supporting people to become part of their local community
- To provide clear and effective leadership by setting standards, monitoring performance and providing a positive role model to ensure that the service is person centred
- To ensure adequate staffing levels, using workers who understand the needs of the individual(s) they work with, and to have a shared responsibility for recruitment, pay and matters concerning personnel management in consultation with the Management Team
- To provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out job consultations, appraisals and monitoring of staff performance
- To help maintain quality by being involved in conducting regular audits
- To work with new individuals and their families who may wish to receive support from Ordinary Lifestyles, to complete needs assessments, accurate financial costings and identify any accommodation issues for any potential new services
- To work with Housing Associations / Landlords to ensure that accommodation meets the needs of the individuals living there.
- To publicise and promote the organisation within the wider community in order to increase awareness of our values and in order to encourage more families to be involved
General management responsibilities associated with this role:
- To work with others to ensure that all management policies and decisions support the agreed vision, mission, values, philosophy and strategic priorities of the charity
- To work with the Board of Trustees, attending meetings and providing them with clear quarterly reports on all aspects of the service
- To contribute along with others to the organisation’s Strategic Action Plan, or other frameworks for agreeing strategy
- Other appropriate duties may be required by the organisation from time to time
This job is for YOU if:
-
Have at least 2 years’ working with people with people with learning disabilities in a variety of different situations
-
Are experienced in working with families and liaising with relevant agencies
-
Meet/are working towards the requirements in order to become a Registered Manager with the CQC
-
Have an understanding of the values underpinning supported living
-
Are able to support people with all aspects of daily living in a way that respects their dignity and promotes independence and choice
-
Have an understanding of the needs and rights of people with learning disabilities
- Have an understanding of anti-discrimination issues
- Have an understanding of Community Care principles and legislation, and the role of independent sector providers and associated regulatory bodies
- Have an understanding of how to recognise and respond to safeguarding concerns
- Have good written and verbal communication skills
- Have skill in promoting and encouraging a “learning culture,” through formal and informal means
- Have staff management skills and abilities to provide positive leadership
- Are self-motivated and able to work on own initiative
- Have a car and a current UK driving licence
- Are able and willing to undertake evening and weekend working as the service requires and to share the ‘on call’ responsibilities within the Management Team
Ordinary Lifestyles operates an Equality and Diversity policy. Applications are welcomed from those who meet all, or the majority of, the above criteria.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Please visit out website for current openings
Job description: Social Media Manager
Full time contract. Up to £33k
Hybrid with some travel to London or Notts office.
Job purpose:
The Social Media Manager will lead our social media strategy to drive engagement thorough all social channels. From post planning, scheduling and creating content to reporting and optimising our content across both organic social media as well as paid social.
If the outline above excites you and you want to join us to make the difference - APPLY TODAY!!
Please see Full Details of the Role attached.
The client requests no contact from agencies or media sales.
The Youth Services Manager is a key senior position leading on the design and delivery of Caring in Bristol’s services tailored to 16-25 year olds. The postholder also acts as the safeguarding lead for the organisation.
Our youth services take a person-centred relational approach. Our youth team stand alongside young people, working together to tackle the barriers to stable housing. This role also has the exciting opportunity to shape our innovative new small-scale accommodation provision.
As the Youth Services Manager you will play a key role in developing our work supporting young adults that prevents or stops the development of a homelessness crisis.
There are two key services which this role would oversee:
· “Project Z” - Ongoing one-to-one floating support by specialist youth practitioners for 16-25 year olds, many of whom will be experiencing multiple disadvantage; a key objective is building trusting relationships that can help to facilitate positive change.
· “Z House” - A project launching in Spring 2024; an innovative new model for short term youth accommodation for 18-25 year olds in Bristol, delivered primarily by community volunteers. We are in the final stages of constructing the space and the initial service design, with the aim to pilot the concept for the next 12 months.
Both services incorporate group work, drop-in activities and co-production to ensure we are making them accessible to young people who may not usually participate in more traditional support models.
The role will work closely with our other operational managers to ensure that our volunteer management, data systems and performance monitoring are best practice.
The role will have line management responsibility for project staff including the Senior Youth Practitioner, Shelter Coordinator and some oversight of volunteers.
KEY RESPONSIBILITIES
- Lead on the coordination, delivery and development of our youth-focused services.
- Leadership of the youth services staff team, providing line management, pastoral support, supervision and development opportunities.
- Develop effective collaborative networks and partnerships with relevant organisations that support young people in Bristol, promote the broader work of CiB, act as a representative of the charity.
- Work closely with the Head of Operations and Prevention Services Manager to develop a consistent approach and operational resilience, including participating in the on-call support rota for all services.
- Act as the Safeguarding Lead for Caring in Bristol, with the support of the Head of Operations and Deputy Safeguarding Lead, providing organisation-wide support and advice to ensure concerns are captured, acted upon and escalated where necessary.
For the full specification and Skills/Experience required, download the job description or find it on our website.
To apply please fill in the attached application form and send via email to us with the subject line Prevention Services Manager
The client requests no contact from agencies or media sales.
Do you have the ambition to make a difference to autistic children and young adults?
At Ambitious about Autism, we stand with autistic children and young people, champion their rights and create opportunities. This is a great time to join team Ambitious, as we continue to progress our innovative and exciting plans laid out in our Time for Ambition strategy.
We an exciting opportunity for a Lead Speech and Language Therapist, who shares our vision. As the charity's Lead, you will be passionate about improving the quality of life for autistic children and young people with additional learning disabilities. You will be a professional lead to the Speech and Language Therapist Team, overseeing the quality of therapy within Ambitious About Autism's education settings, ensuring the teams make a real difference to outcomes for Children and Young People. You will provide line management and supervision to the Senior Speech and Language Therapist and main grade Speech and Language Therapist as required
You will work within a Trans-Disciplinary Team, support the Head of Integrated Services to review and develop the team's approach to meet the needs of students. You will also across all Ambitious About Autism's education settings, evaluating and delivering an excellent and responsive speech and language therapy service. This role can be based at our Ambitious Collage setting in West London or out TreeHouse School setting in North London.
The successful candidate will have:
- Strong Experience of effective line leadership and leading change.
- Experience of using clinical reasoning skills and setting appropriate goals in complex cases
- Effectively applies specialist speech and language therapy skills and knowledge with children and /or young people who have autism and other co-occurring conditions to improve outcomes
- Applies the latest research evidence and evaluative thinking to practice
- Manages a complex caseload and prioritises and delegates effectively.
Please see the full recruitment pack on the link below.
In return, we offer excellent benefits including flexible and hybrid working, very generous holiday allowances, access to professional development, membership fees paid, welcome bonus and more.
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to young people we work with
If you would like more information about the role or would like an informal, confidential discussion please contact Stephen Vickers.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We are currently looking for a Regional Manager to join our vibrant and committed Migrant Help team, on a Permanent Contract.
The successful candidate will be an accountable and influential leader, have proven experience motivating a diverse team be able to deliver and exceed challenging performance goals, drive excellence across the team whilst maintaining a strong people management focus and be passionate about protecting our vulnerable clients.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract, and oversee the operation of the regional service with a team of staff in a variety of roles. You will be responsible for the management of the regional office and if growth dictates, all planning and mobilisation for the commissioning of new regional offices. As well as the team’s deployment, delegating work appropriately and ensuring an effective delivery of service across the sites. Address any issues relating to standards in the service delivered, and non-contractual compliance.
If you are an effective relationship builder, able to maintain self-discipline and integrity at all times, have demonstrable experience of motivating others to meet KPIs and targets and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
As the Regional Manager your duties would include:
- To manage and oversee the day-to-day operations within the multi-channel and multi-work stream of the Regional Team
- Work closely with the Head of Regional Services and Relationships, to support their strategic objectives and deputise in their place when needed
- Work closely with other Regional Manager’s to support their day-to-day operations, bridging gaps and supporting with duties in highest demand
- Responsible for people related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution and training needs, supporting in the creation if tailored training plans and implanting training plans for all new recruits
- Responsible for the Health and Safety arrangements of this multi-disciplinary, team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
- Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation change
- Provide continuous insight to line manager on any changes in trends and the impact on client service delivery
- To work strategically, forecasting, and future planning to enable you to plan and overcome challenges within the team because of changes in demand
- To manage the performance of the team against KPIs through use of MI and data
- To monitor, review and assure the KPI data and its quality ahead of submissions each month, addressing trends and ensuring corrective actions are taken
- Monitor and forecast demand and create plans that ensure availability of adequate service provision
- Ensure that a professional, excellent quality and courteous service is provided internally and externally by all staff within your scope of responsibility
- To cover for other operational roles at an equivalent level, as required e.g., other Managers across regional operations
The experience and skills you need:
- Ability to work under pressure, deal with deadline and conflicting priorities
- Experience in identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance
- Significant experience reviewing and assuring data, to be used for invoicing, volumes, and performance
- Excellent interpersonal skills with the ability to manage and lead a team through change
- Skilled at providing effective development opportunities and support to team members
- Experience in managing contractual requirements and achieving challenging targets to meet set KPIs.
What else to expect:
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) check
- The post holder may be required to complete a Counter Terrorism Check (CTC)
- Flexibility to work unsocial hours by prior arrangement and travel in the UK and abroad as required
- The post requires OISC Level 1 competence.
- The post holder will be flexible to work hours between 8am and 8pm to support business needs.
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
PLEASE NOTE VACANCY MAY CLOSE EARLY DEPENDING ON LEVEL OF APPLICATIONS RECEIVED
The client requests no contact from agencies or media sales.
Location: Wiltshire, predominantly Swindon and Trowbridge
Pay: £26,550 - £28,500 per year
Job Type: Full-time
Hours: Full-time 37.5 hours per week Monday to Friday, but may be required to work later or a weekend in exceptional circumstances.
Contract Type: Permanent
Closing Date: 11:59pm 4th April 2024 - CCP reserves the right to close the job advert early if needed.
Experienced in youth accommodation support services?
Ambitious Senior Support Worker looking to step up?
Or maybe you are already managing a team but aren't happy where you are?
We want to hear from you!
Come and join a Charity focused on people rather than profit.
We are currently seeking a Team Manager to play a vital role in ensuring CCP's expanding Independent Living Support Services for young people leaving care in Wiltshire, meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based predominately in Swindon, however, we have a property in Trowbridge, and there would be some travel to our head office in Cheltenham working mostly Monday to Friday. There is also flexibility to work some time from home as well.
This exciting role is due to further expansion in Swindon properties.
Why should you consider this opportunity?
• Support from a very well-established and tight-knit senior management team with decades of experience.
• Ofsted Regulated, ensuring the highest standards of support.
• Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.
• You'll re-enforce, positive support being delivered and establish the same standards in new placements.
• You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills.
• You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers.
• Alongside the Service Manager you'll oversee and present the weekly/monthly reports to both the Senior Leadership Team and the Local Authority.
• In a nutshell you'll provide the best leadership to your team, so they can get the best outcomes for the people they support.
Who are we?
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.
Benefits
• 25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^
• Enhanced pension
• Enhanced sick pay
• Death in service benefit
• Free subscription to Benenden healthcare cashback plan or Perkbox discounts
• 45p Business Mileage^^
Why choose CCP
Charity - people focused not profit.
• Investors in People Gold accredited employer, committed to making the workplace better for you.
• Comprehensive induction and ongoing training and development.
• Option to join various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
• In-house Workplace Welfare Manager for support when needed.
Are Your Values Aligned with Ours?
• We look for staff who embody our SPIRIT values:
• Show gratitude and appreciation of others.
• Demonstrate personal and professional Pride.
• Integrity is everything.
• Reflect and learn.
• Continuous Improvement.
• Take your best self wherever you go.
Apply Today if you share our values and are ready to make a meaningful difference.
CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.
^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year.
^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use.
Team Leader, Team Supervisor, Youth Accommodation Manager, Supported Accommodation Manager, Young People's Support Manager, Social Care Manager, Housing Support Manager, Independent Living Support Manager, etc.
REF-212 715
We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team on a Permanent Contract.
The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the AIRE contract, and to provide a professional service which includes the provision of advice and guidance in addition to aiding with the completion of support applications. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations.
If you are an excellent communicator, have the ability to work with people in sensitive and emotionally demanding situations and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
As the Regional Assistant Manager your duties would include:
- Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations
- Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned
- Support with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
- Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution
- First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns
- Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible
- To support KPI assurance for the regional team
- Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service
- Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes
- Act as a contact with the Home Office, Social Services, Healthcare Professionals, AASC provider and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks
- Support Regional Manager with administrative requirements for the contracts and services i.e, daily management reports, KPI data checks, managing regional appointments to ensure efficient service delivery; and Quality Management of the service, including but not limited to; supervisions and file reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as In line with OISC and Migrant Help requirements and quality frameworks
- Attendance at sub-contract/stakeholder/safeguarding meetings as required, ensuring Migrant Help policies, and operating procedures are followed at all times
- Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti- human trafficking operations, EU Migrant Advice, Foreign National Prisoner Advice Service
The experience and skills you need:
- Demonstrable competence in a people management role, at supervisory level
- Working with people in sensitive and emotionally demanding situations is essential
- Proven ability to prioritise and work on your own initiative whilst respecting boundaries
- Ability to plan, review, work and deal with deadlines and conflicting priorities
- Shows resilience when faced with challenges from both work and individual clients
- operational experience working to challenging performance KPI's
What else to expect:
- The Regional team operate Monday to Friday between 8am and 6pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis
- This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises
- The postholder will need to fulfil rostered duties as may be required of the service
- This post requires weekend working on a rota basis
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
The client requests no contact from agencies or media sales.