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Permanent Support Worker Jobs in Liverpool

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Huntington's Disease Association, Remote
£30,000 per year
Seeking an experienced Volunteer Manager, to work with and inspire those who volunteer for the charity.
Posted today
Rape and Sexual Abuse Support Centre RASASC, Remote
£30,000 - £32,000 per year pro rata
Posted 1 day ago
Closing in 3 days
Access Social Care, Remote
£16,773-£17,760 per annum (£34,000-£36,000 FTE)
A new role which will play a key role to engage people with and use our award winning on-line Social Care early legal help tool.
Posted 4 days ago Quick Apply
Action for M.E., Remote
£25,132 per annum, pro rata for part time
Posted 1 week ago
Richmond Fellowship, Liverpool (On-site)
£23,400 per annum
Posted 2 weeks ago
Page 1 of 1
Liverpool (On-site) 1.6 miles
£30,326 per year
Permanent
Job description

Supported Housing Officer

Job type - Full time, permanent

Salary - £30,326 per annum

Hours - 35 hours per week (+ 5 hours paid lunch)

Location – HYBRID - Liverpool, North Wales, Stoke

We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

Who we are looking for?

This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.

You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.

Duties and responsibilities include but are not limited to:

Income Recovery

  • Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
  • Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
  • Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.

Legal Duties

  • Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
  • Representing Nacro at court.

Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.

Tenancy Support

  • You will ensure the Association’s conditions of tenancy and licences are enforced.
  • You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
  • Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.

Estate Management/Property Standards

  • Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.

Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.

A full driving license and access to a car for business use is essential for this role.

DBS check will be required for this role.

For the full role profile please click 

For details of Nacro’s excellent benefits please click 

Please apply online

Posted by
Nacro View profile Company size Size: 51 - 100
Posted on: 19 April 2024
Closing date: 03 May 2024 at 11:59
Job ref: FV2568
Tags: Support Worker