Operations Manager Jobs
Title: Adventure Programme Support Manager
Reports To: Director of Programmes & Development
Salary: £29,000 - £31,000 per annum, depending on experience
Location: Home-based, flexible with easy access to the Wiltshire area
Contract: Permanent
Holiday: 25 days per annum, plus public holidays
Application: Application Form
Closing Date: Friday 26th April at 9am
The Charity
The Youth Adventure Trust is a youth development charity working with vulnerable young people aged 11 to 16 years old from Wiltshire and Swindon. Our outdoor activity based YAT Adventure Programme enables young people to challenge themselves, experience success, learn to go beyond their own expectations and grow in confidence. Through a series of residential camps and day activities they are able to build resilience, self esteem and develop social and life skills. The YAT Resilience Programme works to the same outcomes through a year long programme of monthly activities, home-based challenges and reflective practice. Our Mentoring Programme works with those young people in need of some additional individualised support at the end of our other programmes. The Trust’s Bursary Programme is open to all those young people who have completed an initial programme, in order to assist their next steps into further activities. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part.
The Role
We are looking for an experienced, dynamic and motivated Adventure Programme Support Manager to support both young people and volunteers on our Adventure Programme. Working alongside the Programme Managers you will act in a support function across the activity days and camps, and be involved in direct one to one support for young people. You will also work alongside the Volunteering Lead to recruit, manage and support the volunteers who are front and centre of ensuring our young people’s positive experiences and outcomes. This is a diverse role with the opportunity to make a real difference to the lives of vulnerable young people both through direct work and supporting the wider team.
Programme Support
This aspect of the role includes;
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Attending residential camps and activity days throughout the year, assisting with organising and delivering the Adventure Programme.
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Ensuring the highest standards of support, safety and safeguarding across the programme and all aspects of the Youth Adventure Trust’s work.
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Carrying out direct work with young people to help support their needs and fulfil the Youth Adventure Trust’s aims.
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Supporting work with the young people’s families to promote full attendance, effective participation and ensure they have all the information they require.
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Supporting work with our referral partners to ensure they have an excellent understanding, relationship and experience with the Youth Adventure Trust.
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Contributing to ongoing feedback to young people, parents, carers and schools.
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Supporting the effective monitoring of the programme and measurement of young people’s developmental outcomes.
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Working with the Programme Managers to support young people moving on to the Mentoring Programme, and promoting take up of the Bursary Programme.
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Supporting the development of further opportunities for young people both during and after their YAT journey.
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Assisting the day-to-day administration and management of the programme. This may include maintaining a database, producing written communications and reports, information leaflets, website updates, budget monitoring, booking and negotiating with providers, and an array of detailed record keeping.
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Creating website and social media content to highlight and promote YAT’s work.
Volunteer Management
Volunteers are critical to the success of our programme for vulnerable young people; recruiting, supporting and developing capable, skilled, empathetic, engaging and committed volunteers is essential to the impact of our work.
This aspect of the role includes;
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Promoting volunteering opportunities and recruiting new volunteers to the organisation to ensure needs are met.
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Acting as a key point of contact for volunteers, maintaining communication and engagement with the charity.
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Administering all aspects of a volunteer’s involvement with the Trust, including completing the relevant checks and references, record keeping and database maintenance.
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Organising, preparing and information sharing with volunteers to ensure they are ready to fulfil their role.
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Supporting volunteers in their role on our Adventure Programme, facilitating opportunities for informal supervision and debriefing. Our volunteers work tirelessly to ensure the young people get as much as possible from their time with the Youth Adventure Trust, and often deal with challenging and impactful situations.
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Developing and coaching volunteers in their role through working alongside them as they support young people on our Adventure Programme residential camps and day activities.
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Creating and delivering training opportunities for new and existing volunteers.
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Creating website, newsletter and social media content to promote volunteering and engagement with the charity.
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Supporting our Volunteer Committee in their functions which include organising awareness raising and social events.
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Developing opportunities for a diverse portfolio of volunteering roles within the organisation.
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Supporting the fundraising team through providing feedback, reports or event support.
Across the role you will;
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Be involved in sector networking and awareness raising on behalf of the Trust.
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Act as an ambassador for the Youth Adventure Trust at all times.
The post is subject to a six months’ probationary period.
The Candidate
To be up to the challenge you’ll need an excellent understanding and a proven track record of relevant experience working with vulnerable and challenging young people. You’ll need demonstrable skills at building effective relationships with young people, parents/carers, and professional organisations. In addition, you’ll need an excellent understanding of volunteering and relevant experience working with and managing volunteers. You’ll need strong influencing and motivational skills; the capacity to get the best out of people and confidently deal with issues. You’ll be an excellent communicator, planner and problem solver, a strong team player and an exemplary role model.
We need someone with:-
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Commitment to safeguarding and promoting the welfare of young people.
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Relevant experience of working with young people aged 11 - 14 years old, preferably in a residential environment as well as outside of this.
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Relevant experience of working with volunteers in the Third Sector, including recruiting, supporting and managing volunteers.
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Knowledge of volunteering issues and legal requirements.
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Experience of delivering training and strong facilitation skills.
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Experience in working in partnership with other professional organisations.
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Strong team skills with the ability to motivate and support a wide range of people.
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Self-motivation with the ability to work on their own initiative to plan and manage their workload.
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Strong IT skills including experience of MS Office, databases and social media.
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Knowledge of marketing and promotion, with an ability to use those skills to promote opportunities effectively.
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Excellent administrative skills and a methodical and thorough approach.
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Excellent communication and interpersonal skills.
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The ability to perform well and problem solve in high-stress and changing situations. Ability to be flexible and dynamic in approach.
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A positive attitude, high energy and enthusiasm for the work of the Youth Adventure Trust. A personal interest in and an understanding of the positive impact outdoor adventure, especially for vulnerable young people, and a desire to help inspire young lives.
In addition:-
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The ability to work flexible hours including occasional evenings, weekends and a handful of residential trips as required is essential - if you are looking for a predictable Monday to Friday, 9-5, work environment throughout the year, this won’t be the right fit.
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A full clean driving licence and access to your own vehicle is required
Safer Recruitment
The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Please be advised;
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a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;
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we will seek references on shortlisted candidates before interview, and may approach previous employers for information to verify particular experience or qualifications;
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if the applicant is shortlisted, any relevant issues arising from his or her references or application will be taken up at interview;
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in accordance with due diligence checks, online searches may be conducted as part of the selection process on shortlisted candidates;
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if the applicant is currently working with children, on either a paid or voluntary basis, his or her current employer will be asked about disciplinary offences relating to children, including any in which the penalty is “time expired” (e.g. where a warning could no longer be taken into account in any new disciplinary hearing), and whether the applicant has been the subject of any child protection concerns, and if so, the outcome of any enquiry or disciplinary procedure. If the applicant is not currently working with children but has done so in the past, then contact will be made with that employer who will be asked about these issues; and
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applicants should note that providing false information is an offence and could result in the application being rejected, or dismissal if the applicant has been selected, and possible referral to the police.
Please review our Safeguarding Policy available on the Youth Adventure Trust website.
How to Apply
Please complete the Application Form which includes the opportunity to outline why you think you are suitable for this role, making specific reference to the Role and Candidate Specifications above.
The Application Form should be returned to:
Tessa Woodrow, Director of Programmes and Development
Applications Closing Date: Friday 26th April 2024 at 9am
Interview Date: Friday 3rd May 2024 in the Wiltshire area
The Youth Adventure Trust sincerely thanks all those who apply, however only those considered for an interview will be contacted.
Unfortunately we are unable to reimburse interview expenditure incurred.
Data Protection Statement
For information about how we use your data, please see the Privacy Policy on our website.
Equal Opportunities and Diversity Statement
The Youth Adventure Trust is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Additional documentation:
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Application form
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Recruitment of Ex-offenders Policy
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Example Reference Questions
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you ready for the next step?
We are looking for a great motivator with excellent communication and organisational skills to manage and develop our new service supporting Adult Carers, Young Adult Carers and Young Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs. The role is based at our office in New Ash Green and requires travel by car to Lewisham twice a week.
You’ll manage and oversee the day-to-day operation and delivery of the service, ensuring performance monitoring outcomes and KPI’s are met. You’ll develop partnerships with local stakeholders, practitioners, businesses and services to promote and embed the service, facilitating the development of Carer friendly culture.
This is an excellent opportunity to build a positive team culture and develop the local team, ensuring staff receive induction, supervision and training. You’ll manage a small caseload and support the delivery of the service’s activity package as required, including respite activities, online groups, face-to-face sessions.
Applicants should have relevant staff or project management experience in social care, health, education or the voluntary and community sector relating to working with vulnerable adults and/or children. You should have operational experience of multi-agency working, a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services.
This is a full-time role. The postholder must have access to their own ULEZ compliant car.
Be part of something amazing.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous 31 days annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
Do you have the ambition to make a difference to autistic children and young adults?
At Ambitious about Autism, we stand with autistic children and young people, champion their rights and create opportunities. This is a great time to join team Ambitious, as we continue to progress our innovative and exciting plans laid out in our Time for Ambition strategy.
We an exciting opportunity for a Lead Speech and Language Therapist, who shares our vision. As the charity's Lead, you will be passionate about improving the quality of life for autistic children and young people with additional learning disabilities. You will be a professional lead to the Speech and Language Therapist Team, overseeing the quality of therapy within Ambitious About Autism's education settings, ensuring the teams make a real difference to outcomes for Children and Young People. You will provide line management and supervision to the Senior Speech and Language Therapist and main grade Speech and Language Therapist as required
You will work within a Trans-Disciplinary Team, support the Head of Integrated Services to review and develop the team's approach to meet the needs of students. You will also across all Ambitious About Autism's education settings, evaluating and delivering an excellent and responsive speech and language therapy service. This role can be based at our Ambitious Collage setting in West London or out TreeHouse School setting in North London.
The successful candidate will have:
- Strong Experience of effective line leadership and leading change.
- Experience of using clinical reasoning skills and setting appropriate goals in complex cases
- Effectively applies specialist speech and language therapy skills and knowledge with children and /or young people who have autism and other co-occurring conditions to improve outcomes
- Applies the latest research evidence and evaluative thinking to practice
- Manages a complex caseload and prioritises and delegates effectively.
Please see the full recruitment pack on the link below.
In return, we offer excellent benefits including flexible and hybrid working, very generous holiday allowances, access to professional development, membership fees paid, welcome bonus and more.
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to young people we work with
If you would like more information about the role or would like an informal, confidential discussion please contact Stephen Vickers.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
Location: Morpeth
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 01 May 2024 00:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?
As a Deputy Service Manager for our supported living services at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for Christmas Day, Boxing Day and New Year’s Day. 10% Overtime allowance for hours worked over 37.5 per week.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies
- and more
About the role
Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of support workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.
As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
STRICTLY NO AGENCIES PLEASE
We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
We reserve the right to close this vacancy early should we receive sufficient applications.
Apply Now
REF-212856
At Ordinary Lifestyles' our objective is clear: to provide support to adults with learning/physical disabilities as well as those with acquired brain/head injuries to enable them to live independently.
We believe that everybody can live successfully and safely in their own homes in their community if they have the right support. As Registered Manager you play a vital role in contributing to this, making a difference to the lives of the people we support.
We are looking for a professional, motivated and values driven individual, who we can support through the process of becoming a Registered Manager. The successful candidate must have the necessary experience within the Health and Social \Care sector and have relevant knowledge of the CQC and meeting their Fundamental Standards.
Responsible to: CEO
Salary: NJC points 36 to 42
Hours: 35 generally worked during office hours however the postholder will be required to work flexibly including some evenning/weekend work as required.
Contract: Permanent
Location: Failsworth, Manchester
Registered Manager responsibilities:
- To ensure that the organisation meets its statutory duties in accordance with the Health and Social Care Act 2012, Health and Safety at Work Act 1974 and all other legislation which affects us
- To participate in the emergency on-call system and ensure that all emergency on-call issues are dealt with effectively
- To attend local authority provider meetings, registered manager meetings and to liaise appropriately with other groups, agencies and authorities
- To monitor incidents and accidents within the organisation and provide information to the Board of Trustees
- To submit Provider Information Returns (PIR), safeguarding and other required notifications to the CQC in the agreed timescales
- To complete necessary referrals and self-assessments required by the funding local authority or CCG
- To keep abreast of changing legislation, best practice and service developments with regards to people with learning disabilities
Service Management and Development Responsibilities:
- To listen to the individuals using the service, and their staff, and to respond, if necessary with the Management Team and Board of Trustees, in a thoughtful and reasonable way in accordance with Ordinary Lifestyles’ values as a person centred service and a good employer
- To ensure that each individual’s person centred support plan and all other documents, e.g. risk management, health action plans etc. are reviewed on a regular basis so that the services continue to find safe and innovative ways of supporting people to become part of their local community
- To provide clear and effective leadership by setting standards, monitoring performance and providing a positive role model to ensure that the service is person centred
- To ensure adequate staffing levels, using workers who understand the needs of the individual(s) they work with, and to have a shared responsibility for recruitment, pay and matters concerning personnel management in consultation with the Management Team
- To provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out job consultations, appraisals and monitoring of staff performance
- To help maintain quality by being involved in conducting regular audits
- To work with new individuals and their families who may wish to receive support from Ordinary Lifestyles, to complete needs assessments, accurate financial costings and identify any accommodation issues for any potential new services
- To work with Housing Associations / Landlords to ensure that accommodation meets the needs of the individuals living there.
- To publicise and promote the organisation within the wider community in order to increase awareness of our values and in order to encourage more families to be involved
General management responsibilities associated with this role:
- To work with others to ensure that all management policies and decisions support the agreed vision, mission, values, philosophy and strategic priorities of the charity
- To work with the Board of Trustees, attending meetings and providing them with clear quarterly reports on all aspects of the service
- To contribute along with others to the organisation’s Strategic Action Plan, or other frameworks for agreeing strategy
- Other appropriate duties may be required by the organisation from time to time
This job is for YOU if:
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Have at least 2 years’ working with people with people with learning disabilities in a variety of different situations
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Are experienced in working with families and liaising with relevant agencies
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Meet/are working towards the requirements in order to become a Registered Manager with the CQC
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Have an understanding of the values underpinning supported living
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Are able to support people with all aspects of daily living in a way that respects their dignity and promotes independence and choice
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Have an understanding of the needs and rights of people with learning disabilities
- Have an understanding of anti-discrimination issues
- Have an understanding of Community Care principles and legislation, and the role of independent sector providers and associated regulatory bodies
- Have an understanding of how to recognise and respond to safeguarding concerns
- Have good written and verbal communication skills
- Have skill in promoting and encouraging a “learning culture,” through formal and informal means
- Have staff management skills and abilities to provide positive leadership
- Are self-motivated and able to work on own initiative
- Have a car and a current UK driving licence
- Are able and willing to undertake evening and weekend working as the service requires and to share the ‘on call’ responsibilities within the Management Team
Ordinary Lifestyles operates an Equality and Diversity policy. Applications are welcomed from those who meet all, or the majority of, the above criteria.
The client requests no contact from agencies or media sales.
To apply for this vacancy and download the full job pack please the website.
This post is only open to women candidates
(Exempt under the Equality Act 2010 Schedule 9, Part 1)
Main purpose of job:
To provide practical and emotional support to victims and survivors of domestic violence and abuse, through both face to face and telephone support. To develop individual support plans which address the risk of harm, and to offer information, advocacy and sign-posting to survivors on a risk and needs led basis. To support and empower survivors, thereby increasing self-esteem and reducing isolation.
Responsible to: Operations Manager
Location: Primarily office based at Harbour House, Portway and some community work.
Main Duties and Responsibilities
Support for victims and survivors of domestic abuse:
To provide community based outreach support to victims of domestic abuse, which enables them to make informed choices and explore coping strategies
To liaise and work with other Preston Domestic Violence Services staff in delivering outreach support
To complete documentation for each client including a detailed needs assessment and action plan.
To monitor and evaluate the effectiveness of the support provided, capture client satisfaction and contribute to the production of evidence based reports.
To provide practical assistance to victims where necessary, including liaison with relevant agencies such as solicitors, housing providers, children’s care services, education settings, etc.
To ensure victims are informed of their benefit entitlements and to assist in claiming these if requested. To provide emotional support and where necessary to refer to other agencies as appropriate.
To assist victims to develop social networks within their neighbourhood and also assist them further develop their life skills, including access to training and employment.
To attend appropriate meetings with and on behalf of victims.
To publicise the outreach service to ensure funder targets are met
To provide management with monthly monitoring figures
To implement PDVS’s procedures for monitoring and reviewing/evaluating the service provided.
To keep concise records on each victim supported
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with?
Right now, we’re looking for a Registered Manager for our Crisis Recovery Service in Ealing.
As well as responsibility for the operational management of the service, including service delivery within policies, procedures and quality standards, the Registered Manager will ensure the service complies with relevant legislation and will oversee the work of a team that comprises of 1 Peer Support Coordinator, 1 Administrator, 1 Community Links Worker and 2 Team Managers that provide line management support for 15 Recovery Workers.
The Registered Manager will also help the Regional Operations Lead to prepare and deliver business plans and budgets. Substantial experience of contract management and the competency it takes to manage regulated activity and attain relevant qualifications as well as meeting the standards required by CQC. A proven ability to develop business plans and manage budgets is important too, as is an up-to-date understanding of the recovery/crisis management model and the ability to ensure the safe management of medication.
You are outcome focused, with a collaborative and flexible approach, you're great at motivating and inspiring others, adept at managing conflicting priorities, negotiate with tact and diplomacy and have good investigation skills. You will also need skills in managing conflicting demands and priorities, motivating staff and delegating work, as well as a good understanding of managing client risk and safe working practices. A relevant professional social care qualification to support your experience would also be an advantage.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role is a job share with another Deputy Service Manager. Both Deputies will be responsible for equally sharing duties.
This role sits within our Adult Services department, across Hammersmith, Fulham, Ealing, Hounslow and Spelthorne.
You will be working directly with the Service Manager and be responsible for assisting with the operational delivery and service development, of a portfolio of services. Namely:
- Safe Space Community
- Safe Space ED
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
- Spelthorne Prevention Hub
The Role Purpose
The role of the Deputy Service Manager will be to work closely alongside the Service Manager and assist with the operational delivery of a portfolio of services. You will be there to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of Team Managers and supervision of Support Workers within the service. In addition, you will be responsible for deputising for the Service Manager in their absence. You will also be expected to provide on-call advice.
You can download a PDF of the job description for this role at the bottom of the page.
About Us
Hammersmith, Fulham, Ealing and Hounslow Mind are a specialist mental health provider and part of the Mind Federation. We provide support to empower anyone experiencing a mental health problem.
The lived experience of people with mental health problems is at the heart of everything we say and do.
We campaign to improve services and are committed to empowering local residents, promoting wellbeing and supporting recovery.
We work to transform understanding of mental health in the workplace, in schools and public services.
We do this by providing a range of services that are empowering, recovery focused and preventative.
Key Responsibilities
See job description for full list of responsibilities.
- Guiding the team, supporting the team managers in responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Understanding CQC standards and NICE guidelines around mental health
- Create and maintain good working relationships with partner agencies
- Actively participate in training and development
- Provide guidance to support workers and volunteers
- Direct line management of team managers
- To work with service managers and assist with reporting and monitoring
Dimensions and limits of authority
- In the absence of the Service Manager be responsible and accountable for the delivery of high-quality services
- In the absence of the Service Manager act as a point of contact for stakeholders
- In the absence of the Service Manager be responsible for the overall management of the staff working in the service
Person Specification
See job description for full person specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Understanding of different databases such as Views, Salesforce.
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
Closing Date
We reserve the right to change the closing date without notice depending on the number of responses received.
Equal Opportunities
We welcome applications from everyone, applicants with lived experience, LGBTQ+, people with a disability, or who are BAME are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status and therefore we ensure our recruitment process is inclusive and accessible to everyone.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The client requests no contact from agencies or media sales.
We are currently looking for a Regional Manager to join our vibrant and committed Migrant Help team, on a Permanent Contract.
The successful candidate will be an accountable and influential leader, have proven experience motivating a diverse team be able to deliver and exceed challenging performance goals, drive excellence across the team whilst maintaining a strong people management focus and be passionate about protecting our vulnerable clients.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract, and oversee the operation of the regional service with a team of staff in a variety of roles. You will be responsible for the management of the regional office and if growth dictates, all planning and mobilisation for the commissioning of new regional offices. As well as the team’s deployment, delegating work appropriately and ensuring an effective delivery of service across the sites. Address any issues relating to standards in the service delivered, and non-contractual compliance.
If you are an effective relationship builder, able to maintain self-discipline and integrity at all times, have demonstrable experience of motivating others to meet KPIs and targets and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
As the Regional Manager your duties would include:
- To manage and oversee the day-to-day operations within the multi-channel and multi-work stream of the Regional Team
- Work closely with the Head of Regional Services and Relationships, to support their strategic objectives and deputise in their place when needed
- Work closely with other Regional Manager’s to support their day-to-day operations, bridging gaps and supporting with duties in highest demand
- Responsible for people related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution and training needs, supporting in the creation if tailored training plans and implanting training plans for all new recruits
- Responsible for the Health and Safety arrangements of this multi-disciplinary, team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
- Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation change
- Provide continuous insight to line manager on any changes in trends and the impact on client service delivery
- To work strategically, forecasting, and future planning to enable you to plan and overcome challenges within the team because of changes in demand
- To manage the performance of the team against KPIs through use of MI and data
- To monitor, review and assure the KPI data and its quality ahead of submissions each month, addressing trends and ensuring corrective actions are taken
- Monitor and forecast demand and create plans that ensure availability of adequate service provision
- Ensure that a professional, excellent quality and courteous service is provided internally and externally by all staff within your scope of responsibility
- To cover for other operational roles at an equivalent level, as required e.g., other Managers across regional operations
The experience and skills you need:
- Ability to work under pressure, deal with deadline and conflicting priorities
- Experience in identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance
- Significant experience reviewing and assuring data, to be used for invoicing, volumes, and performance
- Excellent interpersonal skills with the ability to manage and lead a team through change
- Skilled at providing effective development opportunities and support to team members
- Experience in managing contractual requirements and achieving challenging targets to meet set KPIs.
What else to expect:
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) check
- The post holder may be required to complete a Counter Terrorism Check (CTC)
- Flexibility to work unsocial hours by prior arrangement and travel in the UK and abroad as required
- The post requires OISC Level 1 competence.
- The post holder will be flexible to work hours between 8am and 8pm to support business needs.
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
PLEASE NOTE VACANCY MAY CLOSE EARLY DEPENDING ON LEVEL OF APPLICATIONS RECEIVED
The client requests no contact from agencies or media sales.
The Youth Services Manager is a key senior position leading on the design and delivery of Caring in Bristol’s services tailored to 16-25 year olds. The postholder also acts as the safeguarding lead for the organisation.
Our youth services take a person-centred relational approach. Our youth team stand alongside young people, working together to tackle the barriers to stable housing. This role also has the exciting opportunity to shape our innovative new small-scale accommodation provision.
As the Youth Services Manager you will play a key role in developing our work supporting young adults that prevents or stops the development of a homelessness crisis.
There are two key services which this role would oversee:
· “Project Z” - Ongoing one-to-one floating support by specialist youth practitioners for 16-25 year olds, many of whom will be experiencing multiple disadvantage; a key objective is building trusting relationships that can help to facilitate positive change.
· “Z House” - A project launching in Spring 2024; an innovative new model for short term youth accommodation for 18-25 year olds in Bristol, delivered primarily by community volunteers. We are in the final stages of constructing the space and the initial service design, with the aim to pilot the concept for the next 12 months.
Both services incorporate group work, drop-in activities and co-production to ensure we are making them accessible to young people who may not usually participate in more traditional support models.
The role will work closely with our other operational managers to ensure that our volunteer management, data systems and performance monitoring are best practice.
The role will have line management responsibility for project staff including the Senior Youth Practitioner, Shelter Coordinator and some oversight of volunteers.
KEY RESPONSIBILITIES
- Lead on the coordination, delivery and development of our youth-focused services.
- Leadership of the youth services staff team, providing line management, pastoral support, supervision and development opportunities.
- Develop effective collaborative networks and partnerships with relevant organisations that support young people in Bristol, promote the broader work of CiB, act as a representative of the charity.
- Work closely with the Head of Operations and Prevention Services Manager to develop a consistent approach and operational resilience, including participating in the on-call support rota for all services.
- Act as the Safeguarding Lead for Caring in Bristol, with the support of the Head of Operations and Deputy Safeguarding Lead, providing organisation-wide support and advice to ensure concerns are captured, acted upon and escalated where necessary.
For the full specification and Skills/Experience required, download the job description or find it on our website.
To apply please fill in the attached application form and send via email to us with the subject line Prevention Services Manager
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team. This role will require the successful candidate to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.
Staff benefits include free shuttle bus, and more… Read more below
Role Requirements
As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. You will be health and safety aware, take ownership of your own work, and be understanding of the children’s needs here at The Children’s Trust. Good organisational skills, flexibility and being friendly and caring in nature are a must for this role. Please note that the role requires a significant degree of manual handling and working with houses services and laundry equipment.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include: free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of applicants with criminal records, both of which are available on request.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Deputy Residential Manager
Location: Yvonne House on Wandsworth Road, SW8 4TE
Salary: £50,000 to £56,000 Full Time + Pension + Travel
Hours: Full-time, working flexibly, including evenings and weekends, and participation in the Managers’ on-call rota
We are looking for an experienced Deputy Manager or an exceptional Senior Support Worker/Senior Practitioner with a minimum of 4 years’ experience, to support the Registered Manager and Team of Practitioners in delivering outstanding services in our all-female therapeutic unit in SW8. A good communicator, you will be confident, forward-thinking, passionate and authentic. You possess applied knowledge of Children’s Homes Regulations and Quality Standards.
We have a strong track record in providing excellent semi-independent provision to young women aged 16+, and in scoring outstandingly in local authority service reviews. We are currently transitioning to a Children’s Home and are approaching the final stages of our registration with Ofsted.
Whilst we have a stunning, modern, purpose-built home, our greatest asset is our people. We have a can-do culture that drives good engagement, strong collaboration, and continuous improvement.
Do you have?
- At least 4 years’ relevant experience in a Senior Practitioner or Deputy Manager role in a Children’s Home setting.
- Good working knowledge of Children’s Homes Regulations and Quality Standards and how they should be met.
- Strong skills in report writing, risk assessing, care planning, and casework tracking.
- Practical knowledge of tools, techniques and resources that can be used to support young people in areas including: CSE, DV, EET, life and self-care skills.
- Passion matched with a commitment to making a difference to young people in care through kindness, collaboration, and creativity.
- The Level 5 Managers’ Diploma. If you do not hold this qualification, then we will support you to achieve this within the timeframe set in the Children’s Homes Regulations.
Salary & Benefits
We believe all staff should be paid well for work that delivers excellent services and changes the lives of young people in and leaving care.
As a result we offer:
- Competitive Sector Salary (including options to flex working hours up or down) + Work Related Travel + Pension Contribution
- Generous Annual Leave - 37 Days pro-rata, including Bank Holidays.
- Wellbeing Budget (£25 per month for all staff to encourage self-care)
- Monthly wellbeing time
- Training and Support – online modules, group training and personal training budget
- Line Management and Therapeutic 1:1 Supervision, and Therapeutic Group Supervision monthly
- Employee Assistance Programme
- Cycle to Work Scheme
Please note: Due to the setting and nature of our work, only women are eligible to apply for this role, under Section 7(2) (b) of the Sex Discrimination Act 1975.
Apply by: 5pm Thursday 4th April 2024
Interviews: From Monday 8th April
Start date: From late April/early May
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Inclusion and Equality
We are committed to embedding inclusive practices, promoting equality and valuing diversity in all of our activities. We understand and acknowledge the positive benefits that this commitment will bring to the young people we support, our staff and our partner organisations.
We are striving to be an employer of choice for all and take measures to ensure that Young Futures is attracting recruits from the most skilled and committed people regardless of their background. Whilst we can already be proud of some examples of excellent practice, we are not complacent and recognise that we can always do better.
Investor in People
Young Futures is an Investors in People accredited organisation. We value the importance of determining the right strategy, keeping everyone on board, enhancing our management practices and continuously evaluating what's working or needs further improvement.
We deliver services in an increasingly competitive, rapidly changing sector with limited resources.
For us, the effective development of our collective talents and career prospects is the only way we can ensure sustained growth and competitive advantage.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Live out your Christian faith in a fun job, surrounded by excellent kind volunteers and straight talking adults with learning disabilities in a beautiful farm setting near Winchester. If you love cooking, people and thinking on your feet, then this is the management job for you. Boaz is a small independent charity that over 100 people a week call their "workplace". Four days a week around 30 people come to the farm to "work and learn together" doing a whole range of horticulture and other jobs such as cooking, craft, animal care and woodwork. As Deputy Manager you will help keep the fun levels high, the stress levels low, and people working harmoniously together. Four days each week you'll lead on cooking a simple vegetarian meal for everyone on site, plus be involved in the general day to day management of the charity. But don't take my word for it, swing by for a coffee and a walk around to get a feel for things BEFORE you apply. Based in a converted cow barn this is a MARMITE job, and we all know that people either love or don't love that spread.
It's a small team, only two other full time staff members working alongside you, but over 50 volunteers coming and going each week and over 30 adults with learning disabilities who spend half days or several days a week working at the project. Each day starts with some "listening and prayer time" where people are encouraged to share and receive prayer if they request it. Then some scripture is shared followed by remembering everything people are grateful for. As Deputy Manager you would lead these sessions when the General Manager is on leave or be on a rota system.
The role is based on-site, Monday to Friday, 8:30 to 4:30.
You get 20 days holiday a year plus Public Holidays to start with, plus additional days for long service.
Pay will be in the range of £28 to £30,000 p/a depending on experience.
The client requests no contact from agencies or media sales.
We are looking for an Assistant Community Manager to join our Community of people recovering from, or experiencing homelessness, The team is small, but very supportive and committed to the residents, ex residents and guests that the community serves. This is an active role for a hands-on person who believes in the potential for community to affect personal change. This is a full time permanent role, mainly based in Kentish Town.
We support our residents through a therapeutic community structure. We aim to offer an accepting framework in which human relationships can be nourished. We work from a main residential house and provide outreach services to those still left on the streets. We are looking for a person to work in the residential house and also have a regular presence on street outreach.
While and interest and feeling for homelessness issues is vital to the work, other experience of social care settings, therapeutic models and communities are also valuable.
The ideal candidate will need to bring diplomacy, humour, willingness and a commitment to the ethos of acceptance and love.
A driving licence isn't absolutely necessary, but would be an advantage. If you have a UK driving licence and are willing to drive in central London, please state this on your cover letter.
The client requests no contact from agencies or media sales.
Are you looking for a job where you will be supported to gain skills and qualifications?
Searching for a role where your qualities and expertise will make a real difference to people’s lives?
Hoping for a varied, interesting workload as part of a friendly, supportive team?
If so, then read on!
A bit about us
We are an independent, Human Rights based charity, and one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services who make sure people are heard when it matters most.
At The Advocacy People we have a team of amazing and dedicated staff who provide high-quality, confidential, independent advocacy services, supporting people, often vulnerable and/or excluded from services and communities, in having a say about issues that are important to them and decisions that are being made about their lives.
For more information about advocacy and what we do, please go to our website where you will also find information about our attractive benefits package on the Jobs Vacancies page.
About the role
We are looking to recruit a permanent multi-skilled advocate to join our busy Berks multi- disciplinary team, working up to 37 hours per week, minimum of 28 hours, starting salary £23,611 per annum, (pro rata).
In this exciting role you will be acting as an independent advocate supporting clients to ensure they get their voices heard. This may include providing advocacy across a number of different strands, such as the Mental Capacity Act, Care Act and Mental Health Act.
What we need from you
We are looking for someone who has the creativity and enthusiasm to support people in difficult circumstances, ideally has experience in a health or social care and may have their own life experiences relevant to the role. If you haven’t got advocacy qualifications it’s not a problem, we will provide the required training.
As this role is home based with regular travel, mainly but not exclusively in the Berkshire area, you must have access to both a stable home broadband service and easy access to transport as well as flexibility with working hours.
There may be times when work is required outside normal working hours so flexibility is required.
We also need you to live within Berkshire or surrounding counties.
All applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK. New employee start dates will only be confirmed once relevant checks, including enhanced DBS clearance, and 2 satisfactory references have been received.
What happens next
If we sound like an organisation you would like to work for, please go to the Job Vacancies page on our website for further information and start your application, if not already there, in which case, apply today!
If you would like to discuss the role further, please contact Ann Standen, Team Manager.
We look forward to hearing from you!
The client requests no contact from agencies or media sales.