London, Greater London
£27,500 - £29,500 per year pro rata
Contract, Full-time
Job description

We’re looking for Senior Practitioner/Leader to join our growing team. We want someone to take the lead on complex cases, inspire our team by example and help us design our new health and social care services.

Place of Work: Office and home-based

Contract: Six months’ fixed-term; expected start October 2020.One month’s probationary period, one month’s notice required.

Hours of work: Full-time 40 hours a week

Salary range: £27,500-£29,500

Enhanced DBS required

Who we are

Support When It Matters (SWIM) is a Hackney-based Community Interest Company that empowers people of African, Caribbean, Asian and other Minority Ethnic backgrounds to improve their health, well-being and life chances.  SWIM is commissioned by healthcare trusts and London councils to help people from seldom heard communities to stabilise their health, housing, finances and relationships with others. We give them support, mentoring and signposting to wrap around services so they can play a full part in society as a valued contributor. We also run other targeted outreach programmes on the public health issues disproportionately affect our communities, which currently include COVID-19.

We positively celebrate diversity and welcome applications from people of all backgrounds.

What we want you to do

We’re looking for Senior Practitioner/Leader to join our growing team. You’ll take the lead on complex cases, providing advice and support to clients so they improve their health and wellbeing. The focus will be on psychosocial interventions as well as linking clients to specialist agencies, such as substance misuse, mental health services, welfare rights, advocacy, medical and legal services as appropriate. You’ll be able to work flexibly (including some weekend and evening work when necessary) to meet the needs of our clients.

You’ll be a team leader, providing regular supervision and guidance to SWIM’s other mental health and substance misuse staff.

And you’ll be a service designer, working with our Chief Executive to develop programmes that directly address the health and social care needs of our communities.

Who you are

You’ll have 5 years or more significant work experience in a mental health and/or substance misuse setting. You’ll also be up to date on mental health, substance misuse and dual diagnosis policy and best practice guidance. Most importantly, you’ll be looking for a fresh challenge: we’re asking you to co-design and lead our targeted programmes to support the health and well being of people in ondon’s African, Caribbean, Asian and other Minority Ethnic communities.

Essential Qualifications

NVQ3 Health & Social Care

Relevant professional qualifications in substance misuse/mental health studies.

Motivational interviewing/Cognitive Behavioural Therapy

Desirable Qualifications


Project management

Detailed role description

As SWIM’s Senior Support Practitioner/Leader, you will:

  • Take the lead in providing outreach activities and mental health and substance misuse treatment interventions for people referred to SWIM, under the supervision of the Chief Executive.
  • Provide line management support & supervision to SWIM practitioners within the service.
  • Take the lead on complex cases and ensure co-ordination and links are made with the safeguarding lead– SWIM’s Chief Executive – for ‘at risk’ groups
  • Support the engagement and development of volunteers and apprentices to deliver purposeful activities
  • Be actively involved in the management team and help deliver/develop SWIM’s services to achieve the service outcomes and outputs.

Main duties and accountabilities

Your main duties will include:

Staff management:

  • Co-ordinate the work of staff, volunteers and apprentices and activities within the service
  • Monitor and evaluate the performance of staff. Support staff to achieve individual performance targets and outcomes. 
  • Provide staff with regular one-to-one line management and co-facilitate group supervision
  • Facilitate team meetings and staff training as required
  • Be responsible for the allocation of staff, referrals and ensure caseload management structures are in place.
  • Carry out regular audits

Service delivery:

  • Organise, design and deliver a range of evidence-based targeted and specialist interventions, based on the clients identified needs
  • Provide one-to-one sessions as part of targeted and structured treatment in a range of settings.
  • Carry out effective assessment of needs and liaise with appropriate agencies/ organisations to facilitate effective referral, communication and support with other appropriate services.
  • Support clients where required through referral and support to access:
  • Appropriate health services including: mental health, sexual health and BBV services and to facilitate the offer of personalised Hep B/C tests for certain clients.
  • Any other service to meet individual needs and achieve positive outcomes.
  • Provide satellite services away from our central office base where required, to offer clients a wider choice of accessing services and to enable those with specialist requirements to have their needs met in appropriate settings.

Monitoring and auditing:

  • Maintain effective administrative and reporting processes, keeping case files up to date in line with SWIM case recording guidance
  • Carry out regular auditing of case files and ensure learning from them is implemented throughout the team
  • Develop, monitor, evaluate and report on care plans, and risk assessments throughout the client’s treatment journey
  • Monitor and support staff in delivery of safe effective care and support of service users and others accessing the service to achieve positive outcomes required in accordance with SWIM service standards, requirements, and outcomes
  • Manage collate and evaluate, performance information and data, providing written reports when required

Partnership work, promotion and training:

  • Manage service user groups and activities and support volunteers’ participation.
  • Represent and promote where appropriate, the service and SWIM at local to other agencies and establishment events and meetings, delivering training and presentations on behalf of the service.
  • Facilitate and supervise staff, service users and volunteers in the delivery of activities including; one-to one interventions, group work, events, presentations and training.
  • Provide consultation, information and where required, training and presentations, to other professionals and service stakeholders
  • Liaise effectively with local partner organisations and other relevant agencies to ensure effective referrals, care and risk management
  • Promote continued joint working with other partners


  • Maintain and update professional knowledge and competencies ensuring that you  and staff you manage are up-to date on all relevant SWIM policies and procedures and are working in line with local and governmental frameworks such as Public Health England, Safeguarding etc. ensuring these are implemented in the service
  • Manage your time and activities safely and effectively, to meet with the priorities and delivery requirements of SWIM; contributing to achieving the standards of care, quality and positive outcomes required
  • Ensure that all records and activities are documented and maintained accurately, in a timely manner to meet with SWIM service standards and requirements
  • Contribute to management meetings and training events
  • Promote equality of opportunities and diversity at all levels
  • Comply with SWIM Health and Safety policies and procedures.
  • Any other reasonable tasks that support the objectives of this role

Person specification

Senior Support Practitioner/Leader

Personal effectiveness:  essential

  • Understanding of the challenges experienced by people with challenges caused by their mental health or drug and/or alcohol use)
  • Ability to work in a recovery orientated, person centred, non-judgemental manner
  • Ability to provide calm, consistent support to those experiencing a mental health crisis
  • Experience of working towards achieving individual and team objectives
  • Good time management and able to work to deadlines
  • Confident and effective communicator
  • A good listener
  • Understanding of the importance of professional boundaries working with vulnerable people
  • Collaborative team working skills
  • Adaptable and able to work in a challenging and changeable environment
  • Proven track record in managing incidents of verbal and physical aggression

Technical effectiveness: essential

  • In-depth knowledge and understanding of the complex and multiple needs faced by the service user group
  • Numeracy, literacy and IT skills
  • Committed problem solver

Acquired experience & qualifications: essential

  • A demonstrable belief in a values-led approach to working with service users with a Mental Health issue.
  • Holds qualification appropriate to the sector e.g. NVQ 3 or willingness to study towards same
  • Working knowledge of Safeguarding of Vulnerable Adults framework, the ability to follow procedure and development of a culture of safe practice

Other requirements

  • Work flexibly, which may include occasional out of hours and weekend work

Please NOTE  Applications will be reviewd as received so the post may be filled befreo the published closing date 

Posted on: 03 August 2020
Closed date: 15 September 2020
Job ref: SWIM/001
Tags: Social Care/Development, Practitioner

The client requests no contact from agencies or media sales.