1st Line IT Support Technician

Posted by Sustrans

1st Line IT Support Technician

Bristol, City of Bristol BS1, Bristol Check commute

£19,540 per year

Permanent, Part-time


About the organisation

We are engineers and educators, experts and advocates. We connect people and places, create liveable neighbourhoods, transform the school run a... Read more

Job Description

Sustrans is the charity making it easier for people to walk and cycle. We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute.  Take the next step in your journey by applying for the following key vacancy and join our IT team:

1st Line IT Support Technician

£19,540 pro rata per annum (Ref:  SUS2733)

22.5 hours per week - based in central Bristol

Do you want a chance to develop your skills and work your way up to 2nd line or beyond? We now have a fantastic opportunity to join a small, friendly team in the heart of Bristol, working for a values driven organisation of passionate people.  Whilst the focus is on offering great first line IT support to 650 staff across the UK over the phone and email, there are also opportunities to get exposure to Microsoft Exchange, Microsoft SQL Server, VMware and Veeam Backup & Recovery.

This role will play a key part in the continued support of our information systems, by providing high quality first-line support to our staff.  You will have previous experience in a similar role having worked with at least MS Windows 7 in domain networked environment and have used IT ticket based systems previously.  With good verbal and written communication skills and excellent problem analysis and problem solving skills, you will have good time management and prioritisation abilities and a knowledge of IT laptop and desktop hardware.  A commitment to the ideals of sustainable transport would be an advantage.

Closing date for the receipt of completed applications is 9am on Monday 2 September 2019. Interviews will take place in Bristol on Friday 13 September 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

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