BS1, Bristol
£24,446 per year
Permanent, Full-time
Job description

Sustrans is the charity making it easier for people to walk and cycle. We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute.  Take the next step in your journey by applying for the following key vacancy and join our IT team:


2nd Line IT Support Technician

£24,446 per annum (Ref:  SUS2801)

37.5 hours per week - based in central Bristol

Another fantastic opportunity to work with our IT team providing 2nd line IT support to Sustrans staff, logging and resolving complex technical issues affecting staff and systems, including managing and resolving tickets escalated from 1st line, helping to deliver a customer-focussed IT helpdesk service to the organisation within agreed SLAs and meeting relevant KPIs, ensuring issues are resolved in a timely manner.


You will have previous experience in a similar role having worked 1st or 2nd line IT support in at least MS Windows 7 in domain networked environment and have used IT ticket based systems.  With good verbal and written communication skills and excellent problem analysis and solving skills, you will have good time management and prioritisation abilities and a knowledge of IT laptop and desktop hardware.  A commitment to the ideals of sustainable transport would be an advantage.


Closing date for the receipt of completed applications is 9am on Monday 25 November 2019. Interviews will take place in Bristol during week commencing Monday 2 December 2019.


Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

More about Sustrans

We are engineers and educators, experts and advocates. We connect people and places, create liveable neighbourhoods, transform the school run a... Read more

Posted on: 07 November 2019
Closed date: 25 November 2019
Job ref: 102722CHJ
Tags: IT, Operations