Stratford, Greater London
£36,000 - £38,000 per year, depending on experience
Contract, Full-time
Job description


Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year.


The Mayor’s Office for Policing and Crime (MOPAC) has awarded funding to Suzy Lamplugh Trust and partner agencies to continue the proof of concept Multi-Agency Stalking Intervention Programme (MASIP) in London.  This is a ground-breaking intervention programme for stalking perpetrators, in an interdisciplinary setting, involving partners from the health and criminal justice services as well as the voluntary sector. The postholder will work with partners in health, the police and probation services to deliver the best possible support to victims of stalking, holding partners to account in this multi-agency setting and ensuring that the voice of the victim is promoted and heard in high risk stalking cases. They will be responsible for maintaining overall project oversight and accountability to the Mayor’s Office, including data analysis and performance management and reporting, as well as managing the advocacy service on this stalking project.

This is a fantastic opportunity to be part of an award winning project.


Purpose of Job:

The Stalking Threat Assessment Centre Advocacy Service Manager will provide leadership to the inter-agency team managing the challenges of this constantly evolving project They will be responsible for:

  • driving the delivery of the project in London;
  • ensuring that the project is on track to achieve all outcomes and reporting to MOPAC;
  • ensuring an appropriate monitoring and evaluation system is in place with responsibility for ongoing monitoring and evaluation;
  • providing line management to stalking advocates and supervising their casework;
  • working alongside the London stalking support service Team Leader to ensure the delivery of shared outcomes;
  • ensuring clear referral pathways between Suzy Lamplugh Trust stalking support services and STAC;
  • preparing and maintaining project documentation;
  • managing the project budget;
  • driving communication across partner agencies;
  • ensuring that appropriate governance, data capture and information sharing agreements are in place; and
  • encouraging a change in focus or culture as necessary for successful inter-agency working.


Please note - applications without a covering letter will not be considered.



·         Staff team at Suzy Lamplugh Trust;

·         STAC

-         London Metropolitan Police;

-         Barnet, Enfield and Haringey Mental Health NHS Trust;

-         Suzy Lamplugh Trust;

-         National Probation Service; and

-         Crown Prosecution Service

·         Mayor’s Office for Policing and Crime (MOPAC) Violence Against Women and Girls team




  • Leadership of inter-agency team:
    • Direct and drive communication between all partners within STAC to address any issues;
    • Develop and put into practice processes for addressing challenges in a project;
    • Manage staff inductions and future recruitment;
    • Develop systems for matrix management of multi-agency staff team;
    • Organise and lead team meetings;
    • Provide line management to specialist stalking advocates including carrying out regular 1-1s and annual appraisal process;
    • Maintain oversight and supervision of advocate caseload; and
    • Work closely with National Helpline Manager and stalking support Team Lead to ensure alignment between projects and delivery of shared objectives;
    • Contribute to the development of training materials on stalking and support delivery of training sessions.


  • Develop and refine processes for inter-agency working:
    • Accountable for the delivery of the project within the given timeframes and within budget, identifying, monitoring and managing risks and issues.
    • Managing the communications strategy for the project, including external communications, drafting press releases, etc.
    • Develop the project governance framework, ensuring appropriate meeting cadence and relevant agreements and approvals in place.
    • Lead in the refinement of appropriate systems, processes and workflows;
    • Maintain/produce project documents including but not limited to a risk register, project schedules and budgets and time keeping of project workstreams and staff.
    • Drive the change in focus and culture necessary for inter-agency working;
    • Manage key relationships with stakeholders including those at a senior level;
    • Compile and produce required reports for the relevant stakeholders;
    • Finalise workflows and processes for the new team including pathways for referral, consent and intervention; and
    • Shape and drive the production of data capture and information sharing agreements between partners and determine protocols and processes required for data capture, sharing and storage between partners within the LAP.



Essential skills & experience:

Note: ‘s’ denotes shortlisting criteria which must be addressed in covering letter

  • Minimum of five years’ experience of working in the violence against women and girls sector, with at least two of these at a strategic level; (s)
  • Experience of managing a violence against women and girls service; (s)
  • Knowledge of domestic abuse and stalking; (s)
  • Proven record in managing large, multi-disciplinary and complex projects delivering results on time, on budget, and to the very highest standards; (s)
  • Experience of budget and financial management including grant funding; (s)
  • Experienced in collating and analysing data
  • Experience of leading inter-agency teams; (s)
  • Experience working within statutory services; (s)
  • Ability to manage stakeholders effectively, including those at a senior level; (s)
  • Excellent communication skills including project reporting; and (s)
  • Ability to work efficiently under pressure and to tight deadlines. (s)



Desired skills & experience:

  • Prince 2 or equivalent project management qualification;
  • Ability to see strategic opportunities and connections with other programmes;
  • Experience of external communications, including interaction with press and media; and
  • Experience of managing a perpetrator intervention programme.



Personal Attributes

·         The desire to lead a team, building resilience and growth

·         The drive and passion to take the lead on projects

·         A commitment to the continuous development and recognition of a service of excellence on behalf of a leading organisation within the field of stalking

·         Able to use own initiative and find solutions to problems

·         Calmness and confidence to influence external stakeholders, whether collectively or individually, e.g. when representing the organisation in meetings with senior stakeholders

·         Reliable and resilient

·         Willingness to work within the policies and procedures of Suzy Lamplugh Trust

·         Commitment to the work of Suzy Lamplugh Trust


Please express your interest in and suitability for this position by sending in your CV and a supporting letter no later than 19 February 2020. Applications without a covering letter will not be considered.

More about Suzy Lamplugh Trust
Suzy Lamplugh Trust


Our mission is to reduce the risk of violence and aggression through campaigning, education and support.

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Refreshed on: 13 February 2020
Closed date: 19 February 2020
Tags: Advice, Information, Advocacy

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