Swindon, Swindon
£28,000 - £32,000 per year (depending on experience)
Permanent, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description
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The Domestic Abuse Training Manager will manage all training and programmes delivery at Swindon Domestic Abuse Support Services (SDASS), to external organisations and partners, as well develop the knowledge of SWA staff. This role is responsible for building on already established relationships and develop new lasting relationships with partner agencies, to design and deliver training programmes to meet their needs. Ensuring that the content is relevant and up to date, feedback is collected and reported on to CEO and Trustee Board. This role will have KPI’s to achieve across the year against a budgeted of unrestricted income.

This role also oversees our Volunteer Ambassadors programme which supports SWA’s work in the Community and within key businesses across Swindon, Wiltshire and surrounding area.

The Training Manager will support the CEO to ensure that a high-quality service is delivered, service plan objectives are achieved and performance and recording requirements are met fully.

You will work as part of the senior management team and support the 24-helpline service by providing on call cover during out of normal working hours to deal with emergencies, escalating emergencies to the CEO as necessary.

Responsible to:

Chief Executive Officer (CEO)

Direct reports:

Volunteer Community and Business Ambassadors

Volunteer programme facilitators

Main duties:

Training and Business Development

  • To oversee the day to day running of SDASS Training services to deliver a high quality service
  • To develop and deliver bespoke domestic abuse training packages upon request.
  • To strive for continuous improvement in service content and delivery.
  • To support the internal training and development programmes during induction and throughout the year for SWA staff
  • To be accountable for the SWA Ambassador Programme, across business organisations.in Swindon and the surrounding area. Working to design and deliver agreed bespoke training to their staff group. This will be against a budgeted unrestricted income stream and KPI’s.
  • To maintain effective working relationships with Key Partner agencies and stakeholders, such as: Swindon Borough Council, Police, the Great Western Hospital, BaNES CCG (Bath and North East Somerset Clinical Commissioning Group), Swindon healthcare professionals and other agencies to ensure the safeguarding of vulnerable adults and children of domestic violence and abuse.
  • To be aware of budgets for Training and prepare routine reports to include qualitative and quantitative data and undertake statistical analysis as required.
  • To write grant applications as requested by the CEO.
  • To promote the SDASS training service and respond to training requests and provide quotes.
  • To support with facilitating the Recovery Toolkit programme as required.


  • To undertake all management activities for direct reports and support their development
  • To participate in strategic planning meetings and strategic objective reviews.
  • To attend and contribute to Senior Management team meetings and weekly 1:1’s with the CEO, completing delegated actions as requested.
  • Prepare monthly trustees board reports, and maintain monthly data sets for CEO.
  • To support with recruitment as requested by the CEO and implement induction programmes for new direct reports.
  • To support with on-call out of hours duties as required.
  • To inform the CEO immediately of any breach of policy health and safety issue emergency or crisis pertaining to SDASS, this includes informing the CEO of any internal or external complaint made or any media interest.
  • To uphold and always apply the SWA Confidentiality policy to ensure the safety of residents, staff, and visitors.
  • To be a positive ambassador for SWA ensuring services are delivered to the highest of standards and that policies and procedures are always adhered to.
  • To take appropriate action to remove or report any unauthorised visitors and ensure that security procedures are always followed.
  • To attend appropriate training courses required for the post.
  • To attend weekly 1:1 meeting with the CEO, and bi-monthly clinical supervision with the external supervisor.

Person Specification


  • Be IDVA/DAPA Qualified (or relevant degree/qualification)
  • Practical experience of 2 years or more working within a criminal justice/women’s refuge/residential/health and/or community setting.
  • A minimum of 2 years experience developing and facilitating training courses
  • Experience in identifying and effectively managing risk
  • Previous experience of management or senior support roles and/or a strong desire to learn
  • Management qualifications would be advantageous
  • Experience of working with individuals in crisis and supporting frontline workers
  • Experience of working with confidentiality and adhering the professional boundaries
  • Ability to liaise effectively and appropriately with key multi agency partners
  • Excellent level of numeracy, literacy and writing skills
  • IT skills: Office, Outlook, Excel, Power Point, Word

Knowledge, Skills & Abilities:

  • Knowledge of domestic abuse, the dynamics of power and control, and the impact of domestic abuse to victims and survivors and the issues they face
  • A good understanding of other relevant legislation and guidance which affects domestic abuse victims and survivors, such as criminal, civil, and family law, child protection, welfare, housing, and immigration etc.
  • Demonstrate excellent communication skills, both verbal and written
  • Excellent training facilitation skills
  • Evidence of the ability to build and develop supportive relationships whilst maintaining professional boundaries
  • Evidence the ability to make decisions, remain calm and work well under pressure
  • Excellent time management skills with the ability to prioritise a workload effectively
  • Ability to operate and maintain administrative and case management systems
  • Enhanced understanding of Safeguarding, both for children and adults
  • Demonstrate a clear commitment to Equal Opportunities
  • Understand confidentiality, Data Protection and GDPR
  • Be able to effectively performance manage and develop individuals
  • Ability to appropriately challenge others as required and manage conflict
  • Ability to escalate serious incidents whilst following the relevant processes


  • Full UK driving licence and access to own transport is essential for this post
  • This post will be subject to an enhanced DBS check
  • This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1)


Closing date of 28th March however we may close earlier if we have enough suitable candidates.

Please see our Candidate Date Privacy Notice at our website: SWA Domestic Abuse, All Policies

It is essential to the development of SWA service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

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More about Swindon Womens Aid
Swindon Womens Aid


Swindon Domestic Abuse Support Service is committed to empowering and supporting male and female victims ... Read more

Refreshed on: 06 April 2021
Closing date: 06 May 2021
Tags: Senior Management, Training

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