N1, London
£21-£25k pro-rata based upon experience
Permanent, Full-time
Job description

Switchboard is at an exciting time of our development as we look to the future to create a service that continues to meet the needs of the LGBT+ communities.  

We’re looking to recruit an Office Manager/Administrator to support the core functions of the charity providing support in our central London office.  You would be working a five day week alongside a part-time colleague in the same role.

This role would suit those who are motivated, thrive on creating an organised environment and enjoy the challenge of determining their own working day.

As a volunteer organisation, our membership is exclusive made up of individuals who identify as LGBT+, many of whom also contribute to the running of the listening service through additional work to recruit, train and develop volunteers as well as helping to maintain our infrastructure.  

This role is however open to anyone – whatever their sexual or gender identity and/or disability.  The successful candidates are expected to be sympathetic to the charity’s goals and values and would need to respect the diversity of all – demonstrating inclusive behaviour. 

One of our key purpose as an organisation is to support those in the LGBT+ community by listening to them and providing information so they can explore the right solutions for them.  Consequently, the conversations we have as an organisation between volunteers and with our service users are frank and involve discussions about sexuality, gender identity and sex & sexual health.  Anyone thinking of applying for this role should bear this in mind when applying.

Key accountabilities and skill criteria

  • Use project management skills to maintain the administration of Switchboard’s management office – maintaining the business as usual function.

  • Supporting the Board of Trustees to develop plans and ‘business as usual’ functions.

  • Using your organisational skills to track tasks – working alongside volunteer working groups and liaising with external bodies maintaining the operation of Switchboard.  

  • Communicating confidently – both verbally and in writing – with Trustees, volunteers and stakeholders.  

  • Experience of marketing and/or being comfortable using different social media applications would be desirable.

  • IT literacy is essential for this role.  Proficiency with the Microsoft Word/Excel and Google Docs is expected.  Experience of using Typeforms is desired.

  • An understanding/previous experience of working with volunteers and/or charities is desirable but not essential.  


The salary range of this role is between £21-25k pa.  A contributory workplace pension is also provided.

Annual leave allowance of 20 days plus bank holidays.  An extra day’s leave will be added to this allowance per year of service up to a maximum of 30 days.

The successful candidate(s) will need to work regularly between 4/5 evenings a month to support operational meetings.  There will also be occasional weekend work to support meetings/event – around fixed dates around 4 times a year.

Application process

Please provide a CV and covering letter (no more than a single side of A4) detailing your suitability for this role – with reference to the role description, accountabilities and skills criteria.  Please also indicate in the opening paragraph of your letter whether you are interested in this role on a full time basis or are interested in a part-time job share opportunity.

A first stage of interviews will be carried out by phone. If successful, you will be asked to attend a second and final stage face to face interview in our offices.  

If reasonable adjustments are required during the application process, please do let us know in confidence.  

More about Switchboard

Switchboard – the LGBT+ helpline, is a small volunteer led charity providing a listening service, and more recently an email and instant ... Read more

Posted on: 31 July 2019
Closed date: 30 August 2019
Tags: Admin