London, Greater London
£21,157.5 per year
Full-time, Internship
Job description

Team Up is looking for a dynamic intern to support our programme team and get the most out of our systems to enable our inspirational volunteer tutors to transform the life chances of pupils from disadvantaged backgrounds.  This is an exciting internship working for Team Up supported by the Jack Petchey Internship Programme which means the postholder will be required to take part in the Jack Petchey Internship development programme and the mentoring programme. 


Terms & Conditions

  • Salary: £21,157.50 per annum (London Living Wage)

  • Start Date: April 2021

  • Working hours: Full time role c. 37.5 hours per week

  • Contract length: 12 month internship

  • 25 days holiday per year, to be agreed with line manager

  • Reporting to: Head of Programmes


About Team Up


Team Up works to reduce the widening attainment gap in education by helping underachieving disadvantaged pupils double their expected progress and improve their future prospects. We do this through inspirational volunteer tutors, with the support of qualified teachers.

We deliver free online and in-person small group tuition in maths and English to over 1,000 disadvantaged pupils in London and the South East each year.  We have ambitions to expand programme delivery further into Essex in 2021/22.

We offer enrichment programmes to pupils who we tutor  to raise their commitment to their tuition subjects and increase aspirations for further education or new career ideas.  Enrichment programmes consist of interactive workshops, including STEM subjects and career based Q&A’s, at top universities and employer workplaces.

Alongside our delivery team of qualified teachers, we train over 300 volunteer tutors (mainly in full time education, aged 17-21 years old) who value the meaningful volunteer experience we offer them for their future careers.  Each tutor is placed on our Rising Leaders programme where Team Up commits to provide a professional mentor to those who want one, a reference and career workshops and seminars as well as tutors being able to achieve a certified qualification with SSAT (Schools, Students and Teachers Network).


About the role

This is a demanding and exciting role for a multi-skilled individual looking to gain experience in a charity with an impactful programme and committed volunteer base.

This is a crucial role with an overview of our systems and processes,  supporting our Head of Programmes with programme delivery in understanding how to make data work for our cause. 

In this role you will be responsible for coordinating specific elements of our delivery programme including support work on our new virtual classrooms software, understanding the context in which our Head of Programmes monitors her team, our growing number of pupils and tutor performance through data and the systems around this data collection.  You’ll coordinate events as part of our Rising Leaders Programme to our volunteer tutor base which will give you an opportunity to build relationships with our alumni and communicate with them on a regular basis.  Three times a year, leading up to the start of a new term, our tutor recruitment team will need extra help and you will be able to understand the process of engaging with volunteers and onboarding them as Team Up tutors. 

When required, it’s essential this role, like all Team Up roles, join in carrying out administrative tasks to enable the charity to run effectively. 

We aim to give you a balance between detailed and structured work and an overview of our organisation with strong transferable skills to strengthen your CV for your future.

Team Up is seeking someone with ambition, high expectations and attention to detail, keen to develop themselves in an environment that rewards entrepreneurship and accountability for results. If you are committed to making a difference to young people and to your own development, this is the role for you.  We believe in supporting and teaching our pupils whilst developing our tutors and team.

You will be joining a small team of staff in a fun and friendly environment where we work hard for the mission and for each other. We look forward to welcoming you on board.  

The responsibilities below are a comprehensive view of the available role but we have a clear plan of induction, training, learning, developing and reviewing over the 12 months with support from the line manager and Senior Management Team.



Virtual Classroom (Vedamo system)

  • Creating tutor accounts and virtual classrooms for each tuition group at the start of each term, including adding tutors to the Vedamo system

  • Be a Vedamo trouble-shooter during tutoring sessions so if tutors or pupils are struggling to get on to Vedamo or upload lesson resources etc. you are able to support with these technical issues


Data Collection (Salesforce system)

  • Monitor and chase up tutor’s weekly PRR (Performance Review Report) to be completed in Salesforce

  • Working with our Head of Programmes and Fundraiser to understand the data required for our fundraising reports to donors and using Salesforce to create the relevant impact data reports.  Developing an understanding of how Team Up uses impact data in different areas of our organisation and for different stakeholders and learning to interrogate our database for this data.

  • Supporting our Head of Programmes by using our systems for weekly monitoring data and understanding what this represents and how we use this information internally. 


Volunteer Tutors: Rising Leaders Programme

  • Monitor and complete SSAT awarding for tutors

  • Organising and administration of tutor development events, liaising with speakers, venues (if in person) and sending invitations

  • Coordinating our mentoring programme for volunteers, where suitable career mentors are matched with volunteers to help support their own development


Tuition and Enrichment Programme Support

  • Prepare and check appendices for mid and end of programme reports, this will entail working with the programmes managers to understand the needs of each school partner report

  • Audit how much pupil data schools have given us and chase gaps

  • Building your knowledge so you can analyse previous term’s impact data, which will be used to make recommendations for programme development going forward

  • As we move online, we require many more tutors to support our online programmes, support us in managing the ongoing tasks of tutors unable to attend sessions (e.g. due to illness) and helping in coordinating cover at short notice with our delivery team

  • Supporting tutor recruitment processes (at busy times) with organising tutor interviews and assisting with completing DBS checks for volunteers



Communications & Marketing

  • Planning and monitoring collection of content for future impact report e.g. pupil and tutor case studies, school testimonials, photos of sessions and quarterly newsletter, this will be with the support of our Senior Management Team

  • Assisting with the wider branding of the charity, including updating the website and maintaining social media channels

  • Maintaining regular contact with volunteer tutor alumni



  • Submitting the travel expenses of volunteers on our finance system,Xero, which is widely used in the charity sector

  • Entering and updating/uploading data on the charity’s online database system, including work on Salesforce and Google Drive

  • Assisting with any ad hoc administrative tasks to support tuition, enrichment and the Rising Leaders programme delivery

  • Any other reasonable requests made by line manager


Key Skills and Attributes


  • Excellent organisational and strong interpersonal skills

  • Desire to own and manage responsibility for achieving organisational goals

  • Confidence working with external stakeholders and young people

  • An interest in marketing and communications

  • Experience working in a team to solve problems

  • Interest in collecting and using data to drive results

  • Enthusiastic and curious about a youth charity organisation


  • Experience organising and delivering projects and events

  • Experience in forming or maintaining relationships with stakeholders

  • Experience of monitoring and evaluating performance data

  • Experience of using and maintaining a database system

Application process

If you would like to apply for the role, please apply with a cover letter explaining how you feel you fit the requirements of the role, along with your CV.

Interviews will begin on the week commencing 22nd March 2021 with the final interviews held on Friday 26th March 2021.  Please indicate in your covering letter if this date is unsuitable so we can arrange an alternate interview date in advance.


More about Team Up
Team Up

Team Up increases social mobility by establishing inspirational teams of role models that empower pupils to reach their academic potent... Read more

Refreshed on: 10 March 2021
Closed date: 22 March 2021
Job ref: P&SC
Tags: Volunteer Management, Operations

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