W1T, London
£63,154 - £66,000 per year
Permanent, Full-time
Job description

Job Title:                               Deputy Director of Supporter Experience & Engagement

Hours:                                    35 per week                                                  

Type of Employment:           Permanent     

Salary:                                    £63,000 - £66,000                 

Dept and Location:               Supporter Engagement, London - Office             

Line Manager:                       Director of Fundraising       

Direct Reports:                    Head of Individual Giving & Supporter Engagement, Head of Challenge Events & Mass Participation, Head of Fundraising Standards & Operations and Head of Innovation & New Product Development

Cancer is different for young people. Our vision is a world where cancer doesn’t stop young people from living their lives – and our job in making that vision a reality is to improve the experience, survival and recovery of every young person with cancer in the UK. 

Teenage Cancer Trust has been a hugely successful organisation for many years – leading the way in specialist support for young people with cancer in the UK and across the globe. We’re driven by what young people with cancer need and are the UK’s leading charity dedicated solely to the treatment, care and support of 13-25-year olds with cancer.   

What’s clear is that we have significant opportunities to further expand and deepen our impact - but doing that in the face of the challenges to income posed by the current pandemic is going to be challenging.  

We have just gone through a change process to ensure we have the structure that enables us to stabilise our income now and grow it over the coming years. We have a talented team of fundraisers who are not daunted by the challenge ahead, far from it, they have achieved more than we ever thought was possible in the last year and we’re looking for a Deputy Director of Supporter Experience and Engagement who can rise to the challenge with them, seize opportunities and give our teams the leadership they deserve.

With the right leaders in place at Deputy Director we are certain we will rebuild revenue and develop our fundraisers, so that we not only survive but thrive. Supporter Experience and Engagement is a business-critical new function at Teenage Cancer Trust which aims to bring all of our mass engagement teams together to enable us to share skill sets, ensure a creative and audience led approach to Supporter Engagement and innovate to ensure success in the new environment. You will have overall accountability for delivering transformational change across all areas of Supporter Experience and Engagement including individual giving, innovation, mass participation and supporter care.

We still have huge untapped potential across individual giving, mass participation  and innovation and we are certain with the right Deputy Director we can continue to create real change across all of these income lines. We also have a fantastic Fundraising Standards and Operations team, which we believe can transform how we engage with our supporters and support our fundraisers.

This is not an organisation – or role - that’s about more of the same or one size fits all. We are looking for the right leader, with the right approach to make sure that every fundraiser in their team is exciting about the future and enjoys what they are doing.
This role has the potential to be life changing - not only for young people with cancer - but also for you and the talented, experienced teams you will be leading and empowering.  

We need our Deputy Directors to be brilliant cross-organisational leaders with stacks of emotional intelligence and stakeholder engagement skills.  You will thrive when working in partnership and making alliances. Success and strength are not about us doing everything – it’s about getting everything done with others. At Teenage Cancer Trust we succeed, fail & learn together and are stronger than the sum of our parts.

If this sounds like you, we would love to hear from you.

You can view the Job Description before coming back to this page to apply.  Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

Applications should be received by:       27 November 2020 
First interviews:                                         10th December 2020 
Second interviews:                                    17th December 

We welcome applications from all suitably experienced persons and encourage applications from people currently underrepresented on our Board, including people from the BAME, disabled and LGBTQI+ communities and women. 

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.  In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

More about Teenage Cancer Trust
Teenage Cancer Trust

We make sure young people don't face cancer alone. That might mean providing treatment and support for young people in one of our comfortab... Read more

Refreshed on: 22 November 2020
Closed date: 29 November 2020
Tags: Fundraising