Job Title: Mass Participation Assistant (Virtual Challenges)
Hours: 35 per week
Salary: £24,290 per annum
Type of Employment: Fixed Term Contract until the 31st December 2021
Dept and Location: Supporter Experience and Engagement, Dual Location
Line Manager: Project Manager - Mass Participation (Virtual)
MAIN PURPOSE OF THE JOB
To provide a high level of administrative support across the Virtual Events Portfolio. You will support the Mass Participation Project Manager (Virtual challenges) with the delivery of the virtual events portfolio, providing stewardship to Facebook participants as well as general team support. You will work with a high level of accuracy and attention to detail.
You’ll be responsible for stewarding our supporters and for supporting, the setup, stewardship and financial reconciling for our virtual events programme.
- Ensure Mass Participation information and coding on the Database is up to date and accurate.
- Ensure all Mass Participation (virtual) information on briefing documents and documents used by other teams is up to date and accurate.
- Monitor stock levels for challenges and ensure supporters receive their kit, liaising with Supporter Care to resend out stock.
- Responsible for stewarding supporters on virtual events programme.
- Managing virtual challenges inbox, ensuring supporters get accurate and timely responses.
- Maintain accurate supporter records on CARE database in line with GDPR regulations.
Income and Finance
- Process and track team expenditure, raising purchase orders and liaising with Finance to ensure invoices are paid.
- Ensuring income is coded correctly to the virtual events programme.
- Develop excellent working relationships with Supporter Care, Corporate, Community and the Marketing and Communications teams in order to ensure the successful delivery of the Virtual Events programme.
- Develop good relationships with supporters of the charity to achieve high average gifts, high remittance rates and long-term support.
- Working with Mass Participation Project Manager (Virtual challenges) to manage relationship with moderation agency, answering any questions moderation agency might have.
- Liaise and negotiate with external suppliers to maximise potential net income for the charity and ensure our supporters receive a high level of customer service.
- Ensure all fundraising activities meet with the Fundraising Regulator and GDPR requirements.
- Build strong relationships with other departments to maximise opportunities for the charity.
- Undertake any other duties that are commensurate with the post as requested by your Manager.
- Carry out the duties of post in accordance with Teenage Cancer Trust’s policies and procedures.
DISCLOSURE AND BARRING CHECKS
This role will have access to the CARE database which contains details of those we support and therefore is subject to a Basic Disclosure check.
- Internal - Mass Participation team, Supporter Care, Community, Corporate and Marketing & Communications Teams.
- External - Event suppliers, moderation agency, online fundraising platforms and supporters.
- Experience of providing support to a busy team.
- Experience of working in a customer care role.
- Some experience of processing expenditure/ payments.
Knowledge and know how
- Awareness of the Mass Participation market.
- Basic understanding of marketing techniques.
- Excellent attention to detail.
- High organisational skills.
- Proven ability to manage a number of diverse relationships.
- High level of interpersonal and communication skills.
- Self-supporting administratively - ability to develop own work routines, priorities and manage deadlines.
- Excellent time management skills and ability to meet deadlines.
- Ability to work under pressure.
- Ability to work as part of a team and on your own initiative.
- Ability to adapt.
- Computer literate: Microsoft Word, Excel and PowerPoint.
- Driven and motivated to achieve targets and goals.
- Creative, innovative and enthusiastic with the ability to inspire and motivate others.
- Positive approach to problems - solutions orientated.
- Confident and outgoing with an approachable, professional personality.
- Commitment to the philosophy and ethos of Teenage Cancer Trust.
Knowledge and know how
- Knowledge of a relationship database.
- Knowledge of charity law.
- Knowledge of Mass Participation market.
- Knowledge of Health & Safety best practice.
- Knowledge of health and safety and risk assessments.
- Knowledge of risk assessment processes.
- Accurate and proficient writing skills, able to adapt writing style to different audiences.
- Research, evaluation and monitoring skills.
How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role.
Closing date: 11th March 2021
1st Interview Date: 17th March 2021
2nd Interview Date: 22nd March 2021
We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.
At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance. In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).