Thames Reach
Lambeth, Greater London
Vauxhall, Greater London
Brighton, Brighton and Hove
Permanent, Part-time, Full-time
Job description

x3 Permanent positions 

Full time and part time opportunities available

Vauxhall, Brixton and Lambeth

Closing date: Sunday 05 December

Face to face interivews to be held on the 13th and 14th December 2021

At Thames Reach we are driven and committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in service delivery to vulnerable people.

We are recruiting for First Contact Workers for our accommodation services working across Lambeth. You will facilitate access to our hostel buildings, welcoming clients, visitors and staff and pass on phone and email messages to the relevant party.

First Contact Workers will play a pivotal part in our inspiring work, creating a welcoming atmosphere in our hostels that enables homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives.

With the help of our experienced colleagues, you will be supported and trained to use your strong communication and customer service skills. You will receive regular supervision to both guide your work and encourage and facilitate your personal development.

This is an extremely rewarding role that contributes towards our service users becoming more independent and self-sufficient.

We currently have vacancies in various hostels in Lambeth based in Brixton, Waterloo, Vauxhall and Clapham, working full time (37.5 hour per week)

As a First Contact Worker you will:

  • Manage access and entry to a designated Thames Reach service and building; this could be in person, via email or over the phone
  • Deal with service users, contractors, visitors and general enquiries
  • Report repairs and monitor work carried out to remedy these where relevant
  • Assist in day-to-day actions supporting compliance to Health & Safety requirements

And have:

  • A commitment to providing a high standard of service.
  • Excellent communication skills.
  • Experience of working in a customer service setting.
  • Experience of using software packages such as Microsoft 365
  • The ability to learn and an enthusiasm for training and acquiring new skills.

As well as a great working environment, we also offer:

  • 6.5% employer & 1.5% employee contributory pension scheme, tuition aid and role-specific training.
  • 29 days holiday and 8 paid bank holidays.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.


Posted on: 26 November 2021
Closed date: 05 December 2021
Tags: Admin, Social Care/Development