Thames Reach
London, Greater London (On-site)
£26,544 pa
Permanent, Full-time
Job description

Closing date: 6 February 2022

Interview date: 16 February 2022

We are looking for a support worker to join The Rapid Response Team. The Rapid Response team is funded by the Mayor of London to provide an emergency response to people sleeping rough in up to 25 London boroughs.

Our Outreach Support Workers play a pivotal part in the team’s inspiring work, helping homeless people get off the streets, back on their feet and looking forward to a brighter future.

Support Workers work at night (shifts take place between 6pm-2am) covering a group of boroughs by car and often lone working, responding to new referrals for rough sleepers, assessing those met before offering and transporting them to emergency accommodation.

A clean UK driving license and an ability to work late night shifts are the essential requirements for this role. You do not need any prior experience of working with homeless people, but you do need a commitment to supporting Thames Reach to achieve its vision and an interest in learning the new skills that will enable you to do this.

With the help of our experienced senior staff and management, you will be supported and trained to use your strong communication and creative problem-solving skills. You will receive regular supervision from experienced staff who will both guide your work and encourage and facilitate your personal development.

This is a challenging and extremely rewarding role that requires you to assertively reinforce our message that rough sleeping is an unsafe choice and give the people you meet clear information about their available options and the necessary encouragement and support they need to make an informed choice to move away from the street.

As Support Worker you will:

  • Be organised and able to plan your work to provide a rapid response to referrals we receive ensuring people sleeping rough across London are looked for within tight time scales.
  • Be committed to providing a high standard service.
  • Have excellent communication skills and be able to quickly engage rough sleepers you meet so that they accept the help you are offering.
  • Have an enthusiastic approach to taking part in training and acquiring new skills.

Thames Reach will:

  • Support you to develop your knowledge and skills and advance in your career.
  • Offer a generous contributory pension scheme(6.5% employer contribution).
  • 29 days annual leave plus 8 paid bank holidays.

At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to deliver high quality, effective services to vulnerable people.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.


Posted on: 25 January 2022
Closed date: 06 February 2022 at 23:59
Tags: Social Care/Development, Support Worker