West Midlands
EC1A, London
£35,000 - £37,000 per year (plus ILW if applicable)
Permanent, Full-time
Job description
  • Applications close: 9am, Monday 28th June 2021 (Please note that late applications cannot be accepted)
  • Salary: £35,000 – £37,000 p.a. (+ Inner London Weighting, where applicable)
  • Contract: Full-time, permanent
  • Hours: 37.5 hours per week.
  • Location: This role is London-based. However, we would consider applicants who would like to be based in our Birmingham office with regular travel to London, or would like to work remotely with regular travel to London (Once Covid-19 restrictions are lifted: home-based until that point).
  • Interviews: First interviews between Tuesday 6th July and Wednesday 7th July. Timing of second interviews TBC.
  • Start date: ASAP
  • Function: Impact Team
  • Reporting to: Impact & Strategy Director

About The Access Project.

We support students from disadvantaged backgrounds to access and successfully transition to top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. Our volunteers are trained and supported to be effective tutors who work with our students for an hour a week to raise their grades. In addition, a dedicated school-based staff member mentors the students so they have the knowledge and support to make strong university applications. Our results show this approach works.

About the role.

The Access Project (TAP) is an evidence-based, data driven intervention. Central to our programme are the ways in which we use data to ensure each of our students receives the provision they need, to learn about how we can improve our delivery and to evaluate our impact on our students’ attainment and university prospects. We have developed sophisticated monitoring and evaluation systems bringing together data from a variety of sources to track students’ progress (impact management) as well as ascertain their outcomes (impact evaluation). We collect data on our students’ academic and socio-demographic background, their participation on TAP’s programme and progress on our bespoke university readiness scales, and their academic results and university destinations. We use this data to intervene in real-time when delivery goes off-course but also to understand how TAP activities affect student outcomes and to re-design the programme year-on-year to ensure that it is as impactful as possible for our students.

As part of the Impact Team, the Head of Programme Quality will ensure the quality of TAP’s core programme design and delivery. They will make sure that TAP’s delivery model can achieve its intended outcomes, that programme design is consultative and evidence-based and that the programme team – from frontline staff to management – have all the resources, training, data and systems they need to successfully deliver and improve the programme. As a senior manager, the Head of Programme Quality will lead planning processes, manage people and budgets, and represent TAP externally with senior stakeholders.

Please see below/attached for full job description and person specification

Duties and responsibilities

1) Programme Design

  • Accountable for programme design for TAP’s core programme. This includes running an effective, evidence-based and collaborative design process, and ensuring that all key outputs – including delivery materials, training materials and systems changes - are delivered on time and to a high standard.
  • Ensure that appropriate reactive changes are made to the codified programme inyear if required, and that these are followed through with the necessary documentation, monitoring and support to the delivery team (e.g. delivery and training materials, systems changes, etc).
  • Act as a senior contributor to the annual outcomes evaluation. Ensure that the programme design implications are clearly consolidated, documented and followed through to action.
  • Continuously improve the annual programme design process. Ensure that TAP has a coherent, structured and codified approach informed by high quality internal and external evidence, including best practice from across the sector.

2) Performance Management & Quality Assurance

  • Responsible for the quality of the performance management processes across the programme. This involves working with the Data and Insight Coordinator to prepare and run monthly Programme Review Meetings and annual delivery and outcome reviews, documenting decisions and feeding them back into programme design and quality assurance processes.
  • Work with the Head of Programme Development to incorporate pilots into routine Performance Management processes as needed, and to plan for embedding of successful pilots into TAP’s programme and delivery models over time.
  • Oversee the implementation of our quality assurance (QA) framework for tuition and university mentoring. Work closely with the Programme and Volunteering teams to ensure that QA is embedded in all aspects of programme design, delivery and performance management. Share learning from QA processes as relevant within the impact team and with other functions, to influence/support future practice.

3) People and budget management

  • Line manage and matrix manage Impact Team staff. Ensure that staff are well supported in their day-to-day work and have opportunities to develop in key areas, including their effectiveness as leaders.
  • Lead on strategic planning for your areas of work. This includes agreeing priorities with colleagues, making detailed delivery plans, and planning improvement and change.
  • Develop budgets in line with your delivery plans and with organisational guidance. Ensure that spend on your budget lines is closely monitored and that action is taken to address any expected over/under-spend.

4) Leadership and external representation

  • Act as a leading voice in maintaining and further developing TAP’s impact culture. Ensure that we use varied channels for sharing, recognising and celebrating impact, and that others actively engage in sharing learning with internal and external audiences.
  • Contribute meaningfully to mutual sharing of best practice across the sector and to growing the profile and reach of TAP, through networking and seizing opportunities. This includes being alert to new opportunities for TAP and exploring them proactively, in close coordination with colleagues.
  • Represent TAP externally with senior stakeholders. This includes putting together and delivering presentations in a variety of contexts; including senior level meetings, at short notice, across a broad range of topics.
  • Working with the Impact and Strategy Director, contribute to the development of TAP’s medium and long-term strategy as required.
  • Model the tone and behavioural expectations of The Access Project amongst staff.

Person specification

Knowledge, skills and experience


  • Experience of designing and evaluating social impact programmes.
  • Understanding of what effective performance management of social impact programmes looks like in practice.
  • Experience of and excellent skills in effective cross-team working. An expert in facilitating meetings and pushing to decision-making and action.
  • Experience of managing complex cross-organisational processes, including bringing others along with change.
  • Track record of fostering trust-based relationships, having difficult conversations, and sensitively discussing performance issues.
  • An experienced line manager who helps their team to deliver and develop, and builds morale and team spirit.
  • Sound understanding of the principles of monitoring and evaluation (M&E); experience of developing and delivering against M&E plans, including systems development/adaptation.
  • An effective influencer with senior colleagues and senior external stakeholders, including experience of confidently presenting to a variety of audiences.
  • Interest in becoming a deep subject matter expert - developing networks, talking with colleagues and researching to keep up-to-date.


  • Knowledge of the widening participation sector and issues affecting disadvantaged students’ access to and success in higher education.
  • Familiarity with academic attainment data.
  • Experience of working with Salesforce CRM.


As an equal opportunities employer we welcome applications for all suitably qualified persons. However as Black, Asian and Minority Ethnic (BAME) individuals are currently under-represented within the organisation, which does not reflect our diverse student body, we would particularly welcome applications from BAME candidates. All appointments will be made on merit.

TAP offers:

  • A great working environment!
  • 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
  • PerkBox Perks – offering nationwide shopping discounts, gym memberships, holidays, freebies, learning and much more.
  • Employee Assistance Programme, a 24 hour helpline for staff
  • Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
  • Interest-free travelcard loans
  • Cyclescheme loans
  • Employer’s pensions contributions (3%)
  • CPD options
  • TAP welcomes requests for flexible working arrangements

Further information

For detailed information regarding this job opportunity, please see the following link below to our online application portal.

More about The Access Project
The Access Project

About The Access Project

The Access Project works with bright students from disadvantaged backgrounds, providing in-... Read more

Refreshed on: 24 June 2021
Closed date: 28 June 2021
Tags: Policy/Research, Business Development