The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.
Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.
By working collaboratively with communities we aim to bring about sustainable change on an social, environmental and economic level; to do the social knitting required to create stronger and more resilient communities and to support communities to identify, mitigate and remove the barriers that prevent them from living active and connected lives.
The role is responsible for the development and delivery of wellbeing services that support people to live well in and around their homes and community. It will be responsible for developing and expanding the Listen and Connect telephone support and befriending service and will lead on working closely with health and social care colleagues, including internal staff, to develop programmes and services that support people to improve their wellbeing. The role will develop the portfolio of work in the fields of telephone support services, mental health, isolation and working with vulnerable adults to ensure that they are supported and connected. The Listen and Connect service has been developed in response to the levels of isolation and loneliness experienced as a result of COVID-19. It provides people with advice, guidance, service navigation information and for many, a friendly chat. The Programme Manager is required to develop and expand the service that sit within this function to support those most in need, including vulnerable older adults, those who are isolated and those requiring support for their mental and physical wellbeing. The Wellbeing Support Programme Manager will be responsible for service design, development of patient and service user pathways, service protocols and referral routes in and out of the service. The role will oversee the Listen and Connect team and work closely with telephone triage and Knowledge and Insight to ensure ease of access to the service for people to self-referral and agencies to access on behalf of other. It is essential to understand the commissioner, provider and funding landscape relevant to this programme of work.
Work with internal Directorate colleagues such as Healthy Communities Programme Manager to develop service in line with wider Social Prescribing services to support vulnerable adults.
•Identify methods and potential funding, to develop approaches to supporting people in the recovery and restoration phase of Covid to live well.
•Working closely with the wider telephone triage team to ensure pathways into the service are clear.
•Develop service governance including patient and service user pathways, protocols, safeguarding policy and other relevant paperwork.
•Work with Knowledge and Insight to develop robust data collection and reporting on service impact.
•Lead on engaging internal and external stakeholders as part of a multi-disciplinary team to identify new ways of supporting lonely and socially isolated adults and raising awareness and access to the service(s).
•Lead on developing new programmes and services with health and social care colleagues such as GPs, Adult Social Care, providers and commissioners that that support people to be socially and physically active, and mentally well.
•Develop approaches specific to the Covid recovery phase, for supporting individuals and communities to improve their health and wellbeing.
•Work proactively with key partners such as health, social care and mental health to ensure that appropriate pathways, relationships and funding opportunities are maximised.
•Lead and manage the Listen and Connect team, offering supervision and support to staff to deliver the service and manage complex cases, in addition to line management and case management.
•Develop the workforce, including training and skills and wider service development & manage the Listen and Connect team.
•Works at a strategic level, having input into strategy and budgets for their department and business area.
•Contributes to the direction of the business through input into the strategic plan and budget setting for their immediate area of responsibility.
•Has a full range of management and leadership skills.
:•Responsible for the management of a department, which is of significant importance to the business.
•Takes the initiative to keep own and subordinates skills and knowledge of their technical or professional specialty up to date.
•Makes decisions that impact the organisation's achievement of organisational objectives and financial performance.
•Demonstrates clear leadership and the ability to influence and persuade.
•Performs a challenging range and variety of complex technical, professional or financial activities
•Establishes organisational objectives and delegates responsibilities.
•Accountable for actions and decisions made not only by themselves, but by subordinates.
Specialist/technical roles (if applicable):
•Is a subject-matter expert within their own discipline and has a broad understanding of all aspects of their technical discipline.
•Specialist knowledge of developing service protocols, safeguarding and supporting vulnerable adults
•Experience of supervising and supporting staff to deliver the service and manage complex cases, working with vulnerable adults, in addition to case management.
•Understands the implications of new developments in their area of speciality and maintains awareness of developments in the community.
· Bring your own device - £20 towards your phone bill monthly.
· Health Shield – discounted health benefit against eye examinations/prescriptions.
· +Plus EAP (counseling and DRs on call 24hrs a day)
· Death in Service – 4 times your salary paid to beneficiary.
· Nest Pension – 8% paid by TAWS 3 % paid by employee.
· Annual Leave – 25-29 days AL plus 5 wellbeing days
· Flexible working.
The client requests no contact from agencies or media sales.