Crowthorne, Bracknell Forest
Bracknell, Bracknell Forest
£21,297 Pro rata
Contract, 12 months, Part-time
Actively Interviewing
Job description

About The Advocacy Project

We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

  • voice their concerns
  • understand their rights
  • make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.  

About the role

We’re searching for an exceptional administrator to work in the high secure units at Broadmoor Hospital. This role will be an administrator to a team of independent advocates for adults detained under forensic sections. You’ll work as part of the advocacy team reporting to the manager.

In the role you will also support our referral telephone line; taking referrals, assessing basic eligibility and recording details on the case management system and undertake general office duties.

You will need to be organised and efficient in your approach to working; personable and professional in your interactions with people.

This role will require an enhanced DBS check.

Key responsibilities

  • Accurately record information into a case management system, keeping to the specified timeframe.
  • Provide high quality customer service; responding positively and professionally to referral and enquiries.
  • Support monitoring of the project by accessing data and running reports.
  • Build and maintain strong working relationships with a variety of internal and external professionals.
  • Answer patients telephone line and take required follow up action such as passing on messages or providing basic information
  • Liaise with hospital and ward admins to organise meetings and events
  • Be an active member of the advocacy service.

General responsibilities

  • Participate in team meetings and training.
  • Participate in personal, team and organisational development.
  • Contribute to monitoring reports.
  • Keep to our policies, including health & safety, and risk regulations.
  • Work to our mission, vision, and values.
  • Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

  • Ability to listen and speak with a range of people including those who may be distressed.
  • Ability to show empathy and understanding to those who use our services.
  • A proven track record of delivering a high standard of customer service.
  • Excellent data entry skills and familiarity with using bespoke databases.
  • Excellent administrative and organisational skills including a good standard of typing.
  • IT literate, including working knowledge of Microsoft packages (Excel, PowerPoint, Word, Outlook).
  • Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
  • Ability to work as part of a team and on your own initiative, to plan and priorities your own workload.
  • Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
  • Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.
  • Commitment to ongoing professional development.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

How to apply

Send your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.

It’s a legal requirement that you are eligible to work in the UK for all our posts.

More about The Advocacy Project

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more

Refreshed on: 16 January 2022
Closing date: 24 January 2022
Tags: Admin, Advocacy

The client requests no contact from agencies or media sales.