About The Advocacy Project
We help the most marginalised and vulnerable people in London make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:
voice their concerns
understand their rights
make effective choices about what happens in their lives
We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.
About the role
This role is deputy to the Head of Service Delivery. The post-holder will be responsible for supporting our operational teams to set up new services once the contracts have been secured by the business development team. It will involve establishing the right service models that positively impact the lives of people we support. We need a skilled manager experienced in implementing new services.
Service development and implementation
This person will be able to mobilise a new service within agreed timescales and provide a seamless transition for the people we support and staff members.
Role & responsibilities
Supporting the business development team to consider what people in our communities need and develop models that meet these needs.
- Making sure service models and commitments we make in bids are achievable and bringing them to life once we’ve secured the funding.
- Leading on setting up new services, making sure the impact on the people we support and staff is positive and does not compromise on quality.
- Giving an excellent handover to the service manager who will deliver the new service; working with stakeholders to evaluate the implementation.
- Making sure there’s a robust plan in place after the initial implementation phase and providing light touch support to managers so all areas of the service comply with the contract.
Knowledge, skills & experience
At least 4 years experience of managing staff within advocacy services or services that support people with health and social care needs
- Experience of working with commissioners to agree contracts and making sure services comply with the contract within agreed timescales.
- Experience of implementing services to minimise the negative impact on the people we support and our staff.
- Experience of recruiting staff and supporting the TUPE process.
- Excellent project management skills and experience.
- Passionate about supporting people to have their voices heard, feel in control of decisions about their lives and have their rights upheld.
- IT skills including database experience.
Role & responsibilities
Providing management support if existing services need it. For example, acting as service manager if there’s a gap between one service manager leaving and another starting.
Supporting staff across the organisation in relation to quality and safeguarding.
- Supporting the Head of Service Delivery to induct and train all managers across The Advocacy Project.
- Supporting service managers to make sure their services are efficient.
- Managing the referral coordinator, referral line, and carers line.
- Deputising for the Head of Service Delivery when needed.
Knowledge, skills & experience
Essential: Independent Advocacy Diploma preferably in IMCA and Care Act. Successfully completed the IAQ module on managing an advocacy service (or prepared to gain this with 6-12 months).
Deep experience of non-instructed advocacy
- Effective communication and coaching skills to help people reflect and develop.
- Ability to motivate and develop a positive, honest and open team culture.
- Skilled at recruiting, induction, appraisals and giving robust regular supervision and informal support.
- Ability to manage absence and other human resources situations.
- Experience of analysing data and writing clear, concise reports.
- Time management skills to make sure reporting and contract compliance is addressed within agreed timescales.
- Problem-solving and decision-making skills.
- Experience of building effective working relationships with a range of stakeholders and funders, whilst not compromising on the independence of the service.
Values and attributes
All team members – regardless of their role within The Advocacy Project – need to show values and attributes which help us in our mission to give an outstanding service to the people we support and be an excellent place to work.
Be part of a team to make the organisation a great place to work.
- Participate in personal and organisational development, including team meetings and training.
- Continually look for evidence of strengths and areas of development. Be open to requesting and taking feedback from your team and other stakeholders to support your development. Ask for support if you don’t know the answer or need help in a particular area.
- Contribute to organisational reporting and communications.
- Keep to our policies, including health & safety, and risk regulations.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
How to apply
Send your CV and a supporting statement explaining why you think you’re the person we’re looking for and how you meet the knowledge, skills and experience required.
Remember to apply before Wednesday 18 December 2019, 12 noon.
The client requests no contact from agencies or media sales.