Greater London
£30,000 per year
Permanent, Full-time
Job description

Healthwatch Brent

Healthwatch Brent is one of 152 local Healthwatch organisations established throughout England on 1 April 2013 under the provisions of the Health and Social Care Act 2012. It has a dual role to champion the rights of health and social care users and to hold the system to account for how well it engages with the public.

Healthwatch’s remit covers all publicly funded health and social care services for adults and children.

The Advocacy Project has been awarded the contract to be Healthwatch Brent’s provider from 1 April 2021. We will build on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups. You’ll have an opportunity to develop the service in line with our ambitious vision, making sure all views in Brent, including the most marginalised, are at the heart of health and care and shape the services they need.

About the role

This role is to deliver our vision for Healthwatch Brent over the next 3-5 years as set out in our contract with Brent Council. 

Key outcomes are:

  • Engaging and working with local diverse voluntary and community groups

  • Working with local health and social care services (adults and children)

  • Engaging with BAME communities and hard to reach groups

We’ll do this through a robust governance model incorporating:

  • a board of trustees, overseeing compliance of statutory functions;

  • an advisory board, to set priorities and champion key Healthwatch functions;

  • a grassroots steering group, to inform and influence Healthwatch priorities and connect with BAME and hard to reach communities;

  • a network of independent experts, to provide specialist knowledge and intelligence to support understanding and develop insight

We aim to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services, with a particular focus on the most disadvantaged and hardest to reach groups.

Key responsibilities

  • Make sure Healthwatch Brent’s work conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project (as host organisation) and Brent Council.

  • Provide operational management for an effective, inclusive and high quality local Healthwatch.

  • Provide leadership to make sure the patient and public voice is heard across health, social care, children’s and other sectors in a continuously changing external environment.

  • Make sure Healthwatch Brent involves the local community, particularly seldom heard groups and BAME groups, in influencing local and national policy and the service is responsive and sensitive to the needs of community groups with protected characteristics.

  • Facilitate Healthwatch Brent’s ability to improve health and social care underpinned by robust intelligence gathering arrangements.

  • Represent Healthwatch Brent at all strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.

  • Develop the service to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.

  • Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including Brent commissioners, Healthwatch Advisory Board, Brent Health and Wellbeing Board and Healthwatch England.

  • Develop effective partnerships with key staff in health and social care services.

  • Make sure all projects are informed and influenced by, and planned, resourced, and communicated to key stakeholders.

  • Make sure quality systems are effective and used to demonstrate the service is achieving outcomes and impact, and meeting key performance indicators.

  • Work with the communications and engagement lead to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects.

General responsibilities


  • Work with key staff to design and analyse data, and produce timely, accurate and high quality reports and presentations.

  • Keep up to date with current trends in health policy, service provision, current practice and matters concerning people as citizens, by reading, attending courses and networking.

  • Work with key staff to identify and secure new funding opportunities for Healthwatch Brent.

  • Answer and respond appropriately to calls regarding the service.

  • Participate in team meetings and training; manage your team to attend.

  • Participate in personal, team and organisational development.

  • Keep to all policies, including health & safety, and risk regulations.

  • Promote equality and diversity in all aspects of work and challenge discrimination.

  • Work to The Advocacy Project’s mission, vision, and values and also those of Healthwatch Brent.

  • Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.

    Person specification


  • Excellent knowledge of and experience of working with the health and social care system and the voluntary and community sector.

  • Thorough understanding of user engagement, community development, user involvement and co-production principles and practice.

  • Experience of working with diverse communities and tackling discrimination and inequality.

  • Understanding of the public health challenges in Brent.

  • Management experience including managing, developing and motivating a staff team.

  • Experience of contract management and compliance.

  • Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents.

  • Able to interpret complex information and deal effectively with competing interests and challenging situations.

  • Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload.

  • Experience of working with a budget.

  • Commitment to working within The Advocacy Project and Healthwatch Brent code of conduct, equality and safeguarding policies.

  • Willingness to attend further training as appropriate and to adopt new procedures.

  • Willingness to promote Healthwatch Brent and The Advocacy Project in line with our mission, vision and values.

  • Evidence of ongoing personal development and training related to the role.

  • Experience of working with senior managers in public sector bodies.

  • Experience of developing a new service.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident Committed and Mindful Employer.



More about The Advocacy Project
The Advocacy Project

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more

Refreshed on: 16 April 2021
Closed date: 26 April 2021
Tags: Social Care/Development

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