£15,600 per year
Permanent, Part-time
Job description

About The Advocacy Project

We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

  • voice their concerns 
  • understand their rights
  • make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.  

About the role

We’re looking for an ICT Support Officer for a varied and challenging role supporting 60 plus users, currently working remotely across London. You will work with the IT manager in supporting our users with their laptops, desktops, printing, and mobile phones. This is an exciting new role that also involves some systems administration on our cloud based applications. You will be involved in or take the lead on our programme of ICT audits and security awareness raising in addition to training people to use their ICT effectively when needed.    
If this sounds like the job for you, please get in touch as we would love to hear from you.


Key responsibilities

  • Give IT support to staff with technical queries, either face-to-face or over the phone. 
  • Speak to ICT service providers and be the first point of contact for faults and repairs –such as photocopiers/IT/phones.
  • Monitor and maintain desktop devices, install and configure software, diagnose and solve hardware and software problems – either over the phone or in person.
  • Carry out systems administration tasks (eg create, amend and delete user accounts).
  • Manage contracts with new and existing key suppliers, including developing service level agreements with external IT service providers and agree improvements – under guidance from the Chief Technology Officer.
  • Carry out regular inventory audits to update and maintain records of equipment allocation and maintain the fixed asset register.
  • Maintain office procedures such as printing, confidential shredding and equipment disposal. 

General responsibilities

  • Participate in team meetings and training.
  • Participate in personal, team and organisational development.
  • Contribute to monitoring reports.
  • Keep to our policies, including health & safety, and risk regulations.
  • Work to our mission, vision, and values.
  • Carry out other projects and tasks as needed.

Person specification


  • Experience managing remote workforce services.
  • Experience upgrading desktop hardware and software (eg adding RAM).
  • Experience diagnosing home WiFi issues.
  • Experience planning and running small scale projects, including IT audits and organisation wide IT changes.
  • In-depth understanding of user software and equipment (eg MS Windows, Office 365).
  • Up-to-date technical knowledge in all areas listed above.
  • Good analytical and problem-solving skills.
  • Excellent communication skills and ability to translate technical concepts into non-technical language.
  • Commitment to The Advocacy Project’s aims and objectives.
  • Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
  • Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload, and respond quickly to requests.
  • Commitment to ongoing professional development.


  •  IT qualification.
  • Experience of Salesforce Systems administration.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer. 

How to apply

Send your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.
It’s a legal requirement that you are eligible to work in the UK for all our posts.


More about The Advocacy Project
The Advocacy Project

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more

Refreshed on: 23 October 2021
Closing date: 07 November 2021
Tags: IT

The client requests no contact from agencies or media sales.

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