Hackney, Greater London (Hybrid)
Permanent, Full-time
Job description

About The Advocacy Project 

We help people who are marginalised or vulnerable because of their circumstances make their own choices about their lives. We support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

  • voice their concerns
  • understand their rights
  • make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer

About Personal Health Budgets

Personal health budgets (PHBs) are a way of personalising care, based around what matters to people and their individual strengths and needs. They give people more choice, control and flexibility over their healthcare, allowing them to develop a package of care tailored to what will help them to be well and stay well. The PHB team support with planning a PHB and process requests so people can access the items or activities that will help them. We are developing our services across adult and children & young people services. Watch our video to find out more.

About the role

This role will be responsible for the day-to-day management of the PHB service. The postholder will act as the point of contact for complex queries, allocate referrals, provide line management support to the PHB advisors and carry a case load of PHB referrals. You will work closely with the PHB manager and team to identify areas for development and explore further PHB opportunities. This role will require an enhanced DBS check

Key responsibilities

  • Make sure the PHB service is delivered to contract requirements.
  • Offer support and guidance on how people can use a PHB to reach their wellbeing goals.
  • Provide regular support and supervision to PHB advisors, supporting them to process PHB referrals efficiently and accurately.
  • Liaise with referring teams and PHB leads to make sure they have access to PHB training resources and support.
  • Act as main point of contact for enquiries and provide awareness and training sessions.
  • Monitor the case management system (CMS) and financial transaction reports and follow process for corrective action.
  • Work with the PHB Manager and team to identify and implement areas to develop services and to mobilise new PHB services.
  • Continually evaluate the service using data, case studies and feedback to demonstrate the impact of the service.
  • Proactively involve people with lived experience in developing the service.
  • Process PHB referrals efficiently, providing support to referrers as required.
  • Support the implementation and development of Patient Knows Best (PKB) digital platform into PHB services.
  • Keep accurate and up to date records of PHBs on the case management system.
  • Work with the finance team to make sure PHB funds are released quickly and accurately, and risks are identified and managed appropriately.
  • Deputise for the PHB manager.
  • Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.

General responsibilities

  • Participate in team meetings and training.
  • Participate in personal, team and organisational development.
  • Contribute to monitoring reports.
  • Keep to our policies, including health & safety, safeguarding and risk regulations.
  • Work to our mission, vision, and values.
  • Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities, attributes and experience:

  • Experience of managing staff, preferably within services that support people with health and social care needs.
  • Experience of coordinating and evaluating projects.
  • Ability to review and improve the service with support from the team.
  • Passionate about supporting people to have their voices heard, to feel in control of decisions about their lives and to have their rights upheld.
  • Experience of working with people with mental health issues and an understanding of the difficulties they face.
  • Commitment to ongoing professional development.
  • Good organisational and IT skills including database experience.
  • Ability to listen and build trust, to encourage people to express their own views and to represent clients’ self-defined interests.
  • Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.
  • Excellent interpersonal and communication skills; experience of working with a wide variety of people including commissioners, service users and colleagues.
  • Ability to work as part of a team and on your own initiative, and prioritise your workload.
  • Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.

Desirable knowledge and experience

  • Experience of working with children and young people with neurodisabilities and an understanding of CAMHs.
  • Experience of using and managing a case management system.
  • Experience and understanding of direct payments or personal health budgets.
  • Knowledge of mental health services, including current issues in policy and practice

Benefits of working for us 

We’re committed to providing an empowering, flexible and supportive working environment for all our staff. Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan. All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues. We are a Disability Confident and Mindful Employer. 

How to apply

Upload your application via our website. Include your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.

It’s a legal requirement that you are eligible to work in the UK for all our posts.

More about The Advocacy Project

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more

Refreshed on: 16 January 2022
Closed date: 28 January 2022 at 00:00
Tags: Advice, Information, Advocacy

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