London, Greater London (Hybrid)
£24,500 - £26,000 per year
Permanent, Full-time
Job description

Title: Education Support Officer
Reporting to: Head of Operations
Employer: Anna Freud Centre
Salary: £24,500 to £26,000 FTE per annum, plus 6% contributory pension scheme
Location: Hybrid working (a mixture of onsite and home/remote working): staff are working onsite for a minimum of 40% of their working hours at the Anna Freud Centre in King’s Cross (4-8 Rodney Street, London N1 9JH).
Working hours: Full-time (35 hours per week; Monday to Friday, 09:00 to 17:00). Flexible working is possible.
Holidays: 27 days plus Bank Holidays (includes Christmas closure days) FTE
Term of contract: Permanent

The Anna Freud National Centre for Children and Families
The Centre is the leading national charity supporting young minds through innovative therapeutic practice, training and research. Our vision is a world in which children, young people and their families are effectively supported to build on their own strengths to achieve their goals in life. We care for young minds in five main ways:
1. Researching the underlying causes of childhood emotional distress using the latest neuroscience techniques;
2. Developing, piloting and evaluating new, cost-effective interventions and treatments for children and families facing mental health difficulties;
3. Supporting mental health and education services to improve their practice, through the collection and evaluation of outcomes data and shared decision making;
4. Offering teaching and training courses and building a global network of researchers, clinicians and mental health, social care and education professionals to ensure that new knowledge and ideas are shared as widely as possible;
5. Providing advice and leadership to national policy initiatives focused on improving children and young people’s mental health.
Children, Young People and Families are at the heart of everything we do; we are committed to discovering and understanding the best way to help children, parents and
Our Patron: Her Royal Highness The Duchess of Cambridge
The Anna Freud National Centre for Children and Families is a company limited by guarantee, company number 03819888,
and a registered charity, number 1077106.
professionals. We believe our impact comes from partnership and collaboration. The Centre works in close partnership with a wide range of service providers, voluntary sectors and academic bodies including the Tavistock Clinic, University College London (UCL) and Yale University. Also within the Centre is the Evidence Based Practice Unit (EBPU), a service development and evaluation unit based jointly across the Centre and UCL committed to developing and using evidence to inform best practice. The Centre leads on the School in Mind network and supported the establishment of Pears Family School – an innovative provision providing excellent education and mental health support for children and parents together, for children aged 5-14 years excluded from mainstream education. Although a separate legal entity, Pears Family School has a close relationship with the Centre and is located in the same premises.
The Centre collaborates with UCL in offering a unique portfolio of postgraduate programmes in child and adolescent mental health, covering both clinical training and research, ranging from certificate to doctoral levels.
The Centre demonstrates “best practice” in creating the best and safest conditions for child mental health work. We achieve this in ways that could be emulated by any organisation seeking to do right by children and families. This means that all staff are appropriately trained in ensuring children and vulnerable adults are safe (Safeguarding), our staff are safe (Health and Safety), our information about people is safe (Information Governance) and that we include everyone equally irrespective of their identity and background (Equity, Diversity and Inclusion).
The Centre values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

Overview of the post

The Centre works in close collaboration with UCL and deliver numerous postgraduate programmes, which are grouped into two ‘streams’: Academic Research Programmes and Workforce Development Programmes. The delivery of these programmes is supported by the Postgraduate Studies (PGS) Department, under the direction of the Education and Training Division Leadership Team. The administration is overseen by the Head of Operations and supported by a Senior Education Manager, Senior Course Tutor and other Education and Programme Officers with individual responsibility for their allocated programmes.
The Education Support Officer is a pivotal role in PGS, with the successful candidate joining a fast-paced and growing team. The post-holder must be a team player that is efficient, organised and flexible with a willingness to learn on the job. Additionally, the role requires interaction with a diverse range of people, both internal and external to PGS. A professional attitude, with a willingness to help and a positive outlook are required in order to adequately execute the duties outlined.
Purpose of the post
Working under the direction of the Head of Operations, the Education Support Officer will be responsible for providing efficient administrative support to the PGS Department. The post-holder will deliver a high quality, timely and professional service to current and prospective students within PGS. A substantive part of the role will include working closely with relevant programme teams and Programme Officers to assist with tasks, according to where the greatest need for administration support lies and as identified by the Head of Operations at any time. The post-holder will help aid the delivery of teaching and learning activities, including supporting processes relating to assessment and feedback as well as minute taking. They will also support wider PGS activities by undertaking administrative tasks/projects under the direction of the Head of Operations, as well as committee servicing of PGS groups and provision of some secretarial support for the Education and Training Division Leadership Team.

Duties and responsibilities
Support for PGS Operations
Under the direction of the Head of Operations and Senior Course Tutor:
• Support PGS-wide activities by undertaking ad-hoc tasks/projects (e.g. reviewing and refreshing all PGS teaching and learning resources to ensure they meet UCL’s accessibility guidelines; developments to help enhance Equality, Diversity and Inclusion (EDI) within PGS provision, etc.);
• Provide secretarial support for servicing committees/meetings, including production of agenda and minutes, as required – this would include support for termly PGS Operations meetings and PGS Staff-Student EDI Group meeting;
• Support the work of the Senior Course Tutor, to take on project work and support the administration of the department’s alumni network and delivery of the weekly Academic Seminar Series;
• Work with the Head of Operations and Senior Education Managers, to handle all ad-hoc room booking requests from PGS staff and students, allocating space/use of PGS rooms as necessary;
• Support the Marketing Lead in all aspects of their role including implementation of the PGS marketing strategy and facilitating recruitment to all relevant programmes at the Centre. This will entail updating and creating new content for Centre and UCL web pages, as well as revising promotional material and prospectus pages;
• Support the coordination and delivery of PGS events, including recruitment and promotional initiatives such as Open Days or alumni/careers events and other staff/student social gatherings (e.g. booking rooms, organising guest speakers, arranging catering, etc.);
• Assist in recruitment initiatives and publicity including the coordination of Open Day events and interviews, as directed;
• Provide secretarial support to the Education and Training Division Leadership Team as and when required with correspondence, diary management, enquiries, processing of expenses, etc.;
• Provide administration cover for the PGS reception desk, dealing with a range of enquiries by telephone, email, letter and in person, relating to entry requirements and enrolment, etc.;
• Provide cover for other colleagues, namely Programme Officers, in busy periods or when staff are on annual or sick leave;
• To adhere to and ensure compliance with CMA guidance for higher education institutions.
Support for Programme Delivery
As directed by the Head of Operations and Senior Education Manager/s, where required:
• Support the work of the Senior Education Managers and programme delivery by undertaking ad-hoc tasks;
• Assist Programme Officers in acting as a first point of contact for designated course/programme queries from current/prospective students and staff, including helping to maintain shared mailboxes and respond to email queries;
• Support Admissions processes, including handling of queries, applications, interview arrangements and offers;
• Provide support with a range of online teaching platforms as needed, and attend relevant training sessions;
• Assist with start of session arrangements, including updates to programme handbooks, refreshing course content on Moodle pages and preparation for induction and enrolment;
• Create and distribute registers/attendance lists to academic/teaching staff as appropriate;
• Email students concerning changes to timetables, seminars, coursework etc.;
• Support delivery of teaching and learning, including setting up slides in teaching rooms, dealing with guest lecturers and assisting Programme Officers with any other activities related to the delivery of Practice Tutor Groups and/or seminars;
• Support Programme Officers with monitoring and recording student attendance, including preparation, issue and return of class lists;
• Provide support with minuting of meetings where required, e.g. SSCCs and Board of Examiner meetings;
• Collate data such as student evaluation questionnaires, EDI data for external guest speakers, etc.;
• Provide Programme Officers with support for assessment submissions (and returns), processing these for first and second markers, including technical support for video submissions (training will be provided);
• Provide support on various exam-related tasks including supporting arrangements for invigilation;
• Support the Exam Liaison Officer with mark entry into Portico and other planning for exam board meetings, including collation of sample work and preparing Board documentation;
• Help with the release of marks and feedback, including letters for provisional and final results;
• Liaise with relevant offices elsewhere in UCL, particularly the UCL Admissions Office, Student Records and Faculty office.
• Maintain an awareness of and actively follow and promote the Centre’s policies, including Equal Opportunities, Health and Safety, Safeguarding and Information Governance;
• Complete all Centre mandatory training, including but not limited to Safeguarding, Health and Safety, Equal Opportunities and Information Governance, within the required timescales;
• The welfare of the children, young people and vulnerable adults who come into contact with our services either directly or indirectly is paramount and all staff have a responsibility to ensure that best practice is followed, including compliance with statutory requirements.
To be noted
This is not an exhaustive list of tasks; the post-holder will be asked to undertake any other ad hoc tasks commensurate with the scope and purpose of this post.
This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post-holder.

The post-holder will be required to have a DBS disclosure which the Centre will apply for.

More about The Anna Freud National Centre for Children and Families

Our Vision

Our vision is a world where children and families are supported effectively to build on their stre... Read more

Refreshed on: 14 May 2022
Closed date: 19 May 2022 at 12:00
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