Primary function of the role
The Big House Means Business Manager’s primary function is to deliver The Big House Means Business (TBHMB) strategic plan and meet or exceed outcome and revenue targets as set by the Finance and Operations Director and CEO and develop key partnerships between new audiences, organisations and The Big House. This involves building partnerships with organisations in corporate, educational and social sectors and managing the delivery of workshops and skills development days.
Key responsibilities include but are not limited to:
The Big House Means Business
Oversee the design and delivery of workshops and performances that are tailored to TBHMB clients, including the quality of the training, the quality of the customer experience and the positive impact on the young trainers, to ensure it is always of the highest standard.
Booking, briefing and managing facilitators, agreeing fees, organising travel and room bookings and all the logistics for successful service delivery.
Implement and uphold the code of conduct, disciplinary procedures and contracts for facilitators.
Set and manage the annual training calendar and budgets for the entire portfolio linked to targets set with the CEO and Finance and Operations Director.
Building relationships with new and existing clients to offer bespoke workshops and performances at agreed rates and upselling services to maximise net profit.
Working with the in-house creative team to develop content for delivery to external partners
Agree and manage agreed annual income, expenditure and contribution budgets.
Maintain TBHMB booking pipeline, monthly income and expenditure forecasts and monthly I&E review.
In conjunction with the Finance and Operations Director, maintain a clear system for invoicing clients, tracking payments and chasing debtors when necessary.
Keep a log of TBHMB activity on the Lamplight online database.
Develop and maintain an accurate client database for TBHMB.
Ensure the workshops continue to be cutting edge, effective and engaging.
Develop feedback strategy to gather, collate, distill and analyse feedback from participants, audiences and the young trainers.
Create and lead on follow-up actions on feedback and the implementation of improvements.
Identify opportunities for new workshops or any short performances designed in conjunction with the Management Team.
Refine TBHMB approach, planning process, development journey, delivery methodology and follow-up procedures to create a streamlined and efficient department.
Lead on developing our young facilitators from TBH, and provide them with inductions, training and reviews as appropriate, to ensure there is a large pool to cover bookings.
Discuss feedback and training development needs with facilitators and build excellent relationships with them.
Identify and build corporate relationships to further the development of income streams for TBH.
Work to the corporate sponsorship target, as agreed with the Finance & Operations Director, in line with the business strategy of The Big House
Research and create a pipeline of corporate prospects
Manage and maintain corporate partner relationships and act as a first point of contact
Work with individual clients and client directors to, open up corporate opportunities for TBH
Manage the marketing strategy to corporate clients alongside the Communications Officer
Maximise opportunities for developing The Big House profile by networking at external events and meetings.
Act as an ambassador for The Big House at all times
Attend training and staff meetings as required by The Big House.
Adhere to and implement relevant policies, including safeguarding, equal opportunities, GDPR and health and safety.
Undertake any other duties as may be reasonably required
How To Apply:
Please submit your most recent CV and a Cover Letter (no more than 2 sides of A4) which outlines your experience to date, how this relates to the duties and personal specification of this role and why you are interested in working with The Big House.
Closing date for applications: 5pm, Thursday 21 July 2022
First-round interviews will take place: WC 25 July 2022
Start date: ASAP / depending on notice period.
The Big House aims to create a diverse and inclusive working environment which reflects the young people and communities that we engage with. We welcome applications from all groups, especially those underrepresented in the arts, and actively encourage those from diverse backgrounds to apply.
The recruitment process is open to all. If you require any additional support when applying or during the interview process, we are happy to make any reasonable adjustments to ensure that our recruitment is as accessible as possible.