Who are we?
Recently named Third Sector Charity of the Year 2018, we are a rapidly growing charity, committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait. By recruiting a team that ‘can’, we can and will find one sooner.
Our exciting job role!
The Triage Team Officer will ensure we deliver high quality experience for our donors and supporting. The successful applicant will be responsible for providing a superior level of service to, and triage of, callers, from handling first communications to subsequent stewardship of tier one supporters.
This role is full time - 37.5 hours and will be based in our Farnborough office, with some out‑of‑hours working.
What we'd like from you:
It’s simple – we’re looking for the people who ‘can’. We want the talented, the energetic and the ambitious. We need the inspired and the inspirational – the people who completely embrace our values, offer a great cultural fit and who are determined to make real and lasting change for our community.
According to the job description you should also have proven experience of working in a busy telephone and administrative support role and an understanding of the fundraising environment.
If this is for you, we’d love to hear from you!
What we'd like to give you:
- Salary c.£23,000 per annum (dependent on experience)
- 25 days holiday plus bank holidays – pro rata for part-time contracts (we also close at Christmas in return for you volunteering 3 charity days per year*)
- Generous pension contribution*
- Life assurance cover*
- Employee Assistance Programme
- Loads of other great benefits, plus an amazing culture to work in, a great team and lots of fun (and cake!)
How to apply to join our amazing team:
Please apply online attaching your CV and a supporting statement explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.
Advert close date: Monday, 3rd February 2020.
More about us:
Visit our website careers pages to find out more about our culture and what it’s like to be part of our amazing team.
Don’t forget to check out our short videos (you can find the on our You Tube channel) to find out more about our culture and what it is like to work at The Brain Tumour Charity.
Did you know that in addition to being recently crowned Third Sector Charity of the Year, we have won a variety of other awards and have been ranked a top global organisation by renowned management consultants McKinsey? Whilst we’re not boasting, we are particularly proud that our HeadSmart campaign scooped the NHS Innovation Award, a Third Sector Excellence Award and a Charity Times Award (well, maybe we’re boasting a little bit!).
For more information, please visit our website.
We reserve the right to close the advert early in the event of receiving a sufficient number of applications and may extend the advert if we don't find our perfect team mate!
*subject to qualifying criteria
The client requests no contact from agencies or media sales.