Cambridge, Cambridgeshire

£21,500 FTE pa pro-rata to 60% part-time hours

Permanent, Part-time

Services Coordinator

Job Description

Parent Services Coordinator

Our Organisation

The Brazelton Centre UK aims to support the transition and adjustment to parenthood, focusing on the development and mental health needs of both babies and parents. Holding the baby in mind, our charity, which is research and practice based, enables health professionals to facilitate relationship building between parents and their newborn babies at a time that is experienced as a major life event. The philosophy of the organisation is one of enabling effective service development, appropriate clinical intervention and sharing of expertise.

About the role

The Brazelton Centre UK has embarked on a new strategy that seeks to transform the organisation from being a training provider into an organisation with new functions and a larger service offering.

In 2017-18, we piloted an antenatal project for small groups of young parents in Cambridge, in partnership with a local charity. We identified the need to help parents realise how their baby can communicate with them and promote the process of building a relationship with the baby from pregnancy. To achieve this, we developed a workshop, where expectant parents observed an NBO session with a young family. Our final evaluations were very promising, as young mothers and fathers improved their parenting skills, by learning how babies communicate and interact from birth.

We now intend to extend this support to more groups of parents and possibly develop the sessions to cover the periods before and after birth, working in partnership with local organisations.

We are seeking a proactive, passionate, confident and committed Parent Services Coordinator for our team. The post-holder will be working to support our charity by organising and facilitating activities for parents in order to promote parenting confidence and enhance family’s wellbeing.

How to Apply

Applications to be made by sending in your CV and covering letter to Madeleine Cassidy, Chief Executive Officer, outlining your experience and why you wish to work for the Brazelton Centre UK.

Terms

This is a part-time role (3 days per week / 7.5 hours per day), based on 60% pro-rata of an annual FTE salary of £21,500 pa.

Key Responsibilities and accountabilities

Organisation and delivery of Services for Parents:

  • Liaise with external organisations working with parents to establish partnerships
  • Organise and carry out group sessions in partnership with external organisations, including all advertising and promotional activities and organising the dates and venues
  • Assist in conducting focus groups to assess parents’ needs
  • Re-adjust group sessions and plan activities in collaboration with the team
  • Prepare materials and resources
  • Deliver sessions for mums and dads in partnership with other staff, ensuring high satisfaction levels are achieved
  • Complete attendance record and ensure all evaluations are completed before and after the sessions
  • Film sessions occasionally, when possible
  • Analyse parents’ feedback and recommendations for service development

High Quality Standards

  • Ensure high professional standards and report any issues to the R&D Manager
  • Work with the Brazelton Centre UK team to develop and update resources in line with best practice
  • Ensure all activities meet health and safety requirements
  • Promote the activities of the Brazelton Centre UK in enabling the highest standards of service delivery
  • Attend and contribute to the charity’s meetings and events as required
  • Support the charity and its staff members in other projects as part of its mission to give babies a voice and support their families in understanding their unique communication

Essential Experience

  • To be experienced and confident in working with babies and families
  • Previous experience of leading group sessions with parents
  • Experience in working in partnership with other organisations
  • Experience in organising and promoting events
  • Experience in delivering projects and meeting deadlines

Essential Skills and Knowledge

  • Effective communication skills
  • Strong presentation skills
  • Able to motivate, engage and influence different audiences
  • Ability to work well with others and reflect on own performance
  • Can demonstrate good partnership and relationship building skills with parents
  • Knowledge of child development and parenting practices

Please note that a DBS check will be required and you must be entitled to work in the UK. You must also be willing to travel occasionally to deliver sessions and receive training & certification in the NBO.

Other details

This role is subject to receipt two satisfactory references, proof of eligibility to work in the UK and a six months’ probationary period.

Closing Date: 31st May 2019. Interviews will take place in Cambridge shortly afterwards.

Job Type: Part-time (3 days per week, flexible)

Salary: £21,500.00 pa FTE (pro-rata to 60% part-time hours) 

General

This role description describes the major responsibilities associated with the role of Parent Services Coordinator.  It is not intended to be exhaustive and it should not be assumed that other duties of a similar level/nature appropriate to the role are excluded simply because they are not itemised. 

PERSON SPECIFICATION

Education and Professional Qualifications

Essential:

Relevant graduate degree or diploma in Health or Social Care, such as Social Science, Psychology or similar

Desirable:

NBO certified

Professional Experience

Essential:

  • To be experienced and confident in working with babies and families
  • Previous experience of leading group sessions with parents
  • Experience in working in partnership with other organisations
  • Experience in organising and promoting events
  • Experience in delivering projects and meeting deadlines

Desirable:

  • Experience of supporting parents in the perinatal period
  • Experience developing educational resources
  • Experience working with newborn babies
  • Experience administering the NBO

Interpersonal Skills

Essential:

  • Effective communication skills
  • Strong presentation skills
  • Able to motivate, engage and influence different audiences
  • Ability to work well with others and reflect on own performance
  • Can demonstrate good partnership and relationship building skills with parents

Technical skills

Essential:

  • Able to use Microsoft Word and Google Drive
  • Confident in use of Powerpoint and video
  • Able to manage diverse tasks efficiently

Desirable:

  • Experience in analysing questionnaires
  • Experience in conducting focus groups
  • Experience in using social media

Knowledge:

Essential:

  • Knowledge of child development and parenting practices

Desirable:

  • Detailed understanding of newborn baby behaviour and communication
  • Knowledge of current approaches and organisations supporting parents

Other factors:

Essential:

  • A DBS check will be required
  • Entitlement to work in the UK
  •  Willingness to travel occasionally to deliver sessions

Applications to be made by sending in your CV and covering letter to Madeleine Cassidy, Chief Executive Officer, outlining your experience and why you wish to work for the Brazelton Centre UK.