England, United Kingdom
£32,000 FTE per year
Permanent, Part-time, Some flexibility, between 18 to 28 hours per week
Job description

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.

We are looking for a part-time Helpline & Support Services Manager to improve and enhance our helpline and support services to deliver prompt, effective information and guidance.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team and manage the growth and development of our helpline and pilot new support services, to increase our impact for people with dyslexia and dyscalculia.

The Helpline & Support Services Manager will be responsible for developing the British Dyslexia Association helpline and trialling new ways for us to support and advise people with dyslexia and dyscalculia. Our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with a colleague and our helpline volunteers to embed efficient ways of working.

We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and empathy, to help our callers access the support they need. This role will ensure that everybody with dyslexia has somewhere to turn when they need help. 

About you

We are seeking a candidate with expertise in dyslexia, who understands the challenges that people face at different stages of life, and how to overcome societal barriers. Dyslexia is a recognised disability but we want everyone to understand the advantages of thinking differently. Our support services focus on empowering individuals to make positive change happen.

You will need good knowledge and understanding of dyslexia and/or neurodiversity, including children/education/SEND.

As the charity moves into a new era, you will be at the heart of positive change.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular (fortnightly to monthly) visits to our Bracknell office in Berkshire, applicants should live a reasonable distance within 2-3 hours or so.

More about The British Dyslexia Association
The British Dyslexia Association

Now is an exciting time to join the British Dyslexia Association. We are the leading national charity in the field of dyslexia. Operating in a ... Read more

Refreshed on: 27 January 2021
Closed date: 08 February 2021
Tags: Advice, Information, Support Worker

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