The Canal & River Trust
Little Venice, Greater London
£22,868 per year
Permanent, Full-time
Job description

About us

Our 2,000 miles of canals and rivers play host to over 34,000 boats nationally. These boats are home, holiday and workplace to thousands of people and we’re proud to support this thriving community by safeguarding our waterways.   

Within our London & South East region we have an increasing number of boats registered on our waterways - they are busy, thriving places and we have a vacancy to come and join this diverse and busy team to support our customers and our operations.

As a Boat Licencing Ranger, you will be working closely with the Boat Licence Customer Support Supervisor and Boat Licence Customer Support Officers to collect boat sightings data, issue patrol notices and provide ad hoc customer service on the towpath. This role works outdoors 5 days per week in all weather conditions so you need to love the weather all year around.  

The position currently covers the West and Central areas of London's Waterways, though cover may be required in other areas of the Region. 



About the role

Our boaters contribute to our annual income which helps us maintain the waterways for everyone with a boat. Boats and boaters are integral to our canals, a reminder that the original purpose of our waterways was for navigation.

This is a customer facing role, interacting all day every day with our waterway users and visitors, and we are keen to hear from people who can demonstrate an ability to communicate with individuals and groups successfully. 

This is not a uniformed, policing role. You must love working with the public and will demonstrate empathy and understanding. There will be some weekend working, especially during boating season.

On a day to day basis your role will require you to:

  • Use of handheld computer (iPad) to input boat details.
  • Collect boat details by walking, cycling or boating.
  • Applying notices to boats for non-compliance, i.e. No Licence, Overstaying.
  • Data inputting and analysis of boat data information.
  • Face to face discussions with customers.
  • Ensure that the safety requirements are adhered to i.e. Lone Working, Risk Assessment, Method Statements, Points of Work Assessment, Confined Spaces, Asbestos etc.
  • When requested, assist in the removal of boats under the Trust's Statutory Powers.



Essential skills 

  • Computer literate (essential) - you will be using mobile devices all day every day.
  • A good standard of literacy and numeracy
  • Excellent communication skills 
  • Attention to detail and accuracy 
  • Organised & structured - you will work for long periods alone across locations

It is also essential that you hold a current full driving licence (to drive a liveried vehicle) and are able to confidently ride a bike. This role involves covering a large area and you will be required to move across our waterway and between locations quickly to respond to any issue and fulfil your daily duties across the West and Central areas of London's Waterways.



Desired skills

  • Helmsman/Deckhand qualification  may be required in areas where a patrol boat may be operated - training will be provided.



Applications and timing

If you believe that your skills and experience match our requirements and a 12 month fixed term role with a unique charity appeals to you, then we would love to hear from you.  Your application should clearly demonstrate the skills and experience listed above.

Due to current social distancing requirements we will adopt a number of virtual means to our interview and a guide timeline is listed below:

14 June - closes to applications

19-26 June - Skype interviews 

Please click the apply button to find out more.



What we offer

The advertised salary includes Inner London Allowance payment (ILA).   In addition to your annual salary you will have the opportunity to benefit from a competitive and generous contributory DC Pension Plan, and 25 days annual leave  (increasing with years of service up to 28 days) in addition to public holidays.

At the Trust employees also have the opportunity to enjoy a variety of other benefits found here.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

Refreshed on: 06 June 2020
Closed date: 14 June 2020
Job ref: 2019-6007
Tags: Admin, Vocational/Services