Job description
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.


All of our The Defendant Helpline volunteers will carry out their Helpline volunteering from home, providing emotional support and information to defendants, accused of any crime, and their families by a soft (virtual) telephone.


Are you a good listener?


1.52 million people in the UK were accused of a crime last year. Most of these individuals will face a huge amount of uncertainty about what happens next within the criminal justice system, and what this will mean for their lives in general. Some of these people are innocent, and some of these innocent people will end up being convicted. All of these people need support., they need reassurance about what happens next, and they need to know that they are not alone.  

Our mission is to transform the way that defendants are cared for within the criminal justice system. Through providing information, education and emotional support to aid in improving the mental health of defendant’s. Since 2016, 1419 men under investigation for sexual assault have died 'untimely deaths.' This number alone is too high and that is only for men, and men accused for sexual assault at that. This figure, therefore, is likely to be much higher for all defendants of all crimes. The support is not there, and it needs to be.


Could you spare a few hours a week to provide emotional support and information to defendants and their families? If so, The Defendant Helpline team would like to hear from you.

Time and Commitment

All of our Helpline volunteers carry out their Helpline volunteering from home and give emotional support and information to defendants via a virtual call centre.

We are looking for volunteers that can commit to a 4 hour telephone shift a week.

You’ll receive full training if selected. You must attend all training sessions before volunteering on the Helpline.


About you

We are looking for people with good listening skills, empathetic and non-judgmental, with effective communication and good listening skills. You should also value our ethos and the work we are trying to do. 

You should also have an understanding of the criminal justice system, although this may be basic. You should have good IT skills as the role will require use of a virtual call centre. You will receive training on the virtual call centre.

We also ask that you have access to a confidential and comfortable working space, computer and broadband suitable for The Defendant Helpline volunteering. If you are shortlisted for an informal interview, we will ask you about your home and equipment set up, as unfortunately not everyone may have the appropriate set up and equipment for our Helpline volunteering.


Previous call handling experience is preferred but not essential for the role and a full DBS check will be carried out for everyone successful in their application. These will be examined on a case by case basis


What will you get from volunteering with us?


A chance to learn new skills

Meet new people

Be part of a supportive, caring team

Ongoing support for your development as a volunteer

A rewarding role supporting defendants and their families.

The deadline for applications is Monday 8th February 2021 at 17:00. Interviews will be held shortly afterwards for shortlisted candidates. In your application please state which days and times you will be available.

More about The Defendant
The Defendant

In 2017 one of the projects founders Liam Allan was accused of multiple rapes and sexual assaults that was widely publicised at the time due to... Read more

Refreshed on: 24 January 2021
Closed date: 08 February 2021
Tags: Advice, Information