London, Greater London (On-site)
£24,000 per year
Contract, Initial 1 Year Contract, Full-time
Job description


  • Act as the first point of contact for all enquiries coming into both general and programme specific inboxes, via the website and phone – providing excellent customer service levels
  • Process and manage applications and event registration forms across a range of programmes (anti-bullying, award and development and mentoring). You’ll need to be confident in using digital tools and platforms (or willing to learn). These range from form building platforms, to salesforce to managing complex excel documents and databases
  • Ensure the smooth running of organisational and programme events and training calendar both in and out of schools (online and face to face). Tasks may include managing guests lists and correspondence, marketing to schools, liaising with event suppliers/contractors/schools, preparing and circulating briefing packs, attending events on occasion and any other event administration duties as required
  • Support on the smooth running of the London office. Tasks may include managing post, stationery orders, preparing and packing resources for training and events, liaising with our IT support company and supporting on any other duties as required
  • Act as one of the designated fire marshals and first aiders for the London office, with occasional support at other events as required (please note full training will be provided in these posts)
  • Carry out any other administrative duties as required


  • Experience of providing administrative support within a busy and high performing team
  • Excellent organisation skills and ability to learn quickly
  • Excellent customer support skills and telephone manner
  • Verbal communication skills: ability to communicate effectively with a wide range of stakeholders
  • Writing skills: ability to write for different audiences
  • Ability to work independently and effectively as part of a team 
  • Excellent attention to detail
  • Experience of working in a fast-paced environment
  • Problem solving skills, ability to trouble-shoot quickly and make decisions
  • Commitment to learning and self-development
  • Excellent IT skills, confident in the use of Microsoft Office (especially Outlook, Word and Excel)
  • Able to maintain confidentiality and to share information appropriately and professionally
  • Experience of working with a customer relationship management tool, preferably salesforce (desirable)
  • Experience working with schools in an administrative function (desirable)
  • Ability to work weekends and evenings on occasion around bigger events. Approximately 2-3 a year
  • Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission
  • Commitment to follow The Diana Award’s Safeguarding Policy and processes at all times
More about The Diana Award

About Us

The Diana Award is a charity legacy to Diana, Princess of Wales’ belief that young people have the po... Read more

Refreshed on: 15 July 2022
Closed date: 21 July 2022 at 08:00
Tags: Admin, Operations

The client requests no contact from agencies or media sales.