London, Greater London
£24,000 per year
Contract, Full-time
Job description


The Diana Award is proud to be the only charity set up in memory of Diana, Princess of Wales and her belief that young people have the power to change the world. It’s a big mission but there are two things within it that we focus our charity’s efforts on – young people and change.

Throughout all of our programmes and initiatives ‘change’ for and by young people is central. We all play our part to help realise this vision and our team is diverse in its talents and roles. Day-to-day we can be found working out in the community with young people through our anti-bullying and mentoring initiatives, fundraising, managing our valued corporate partners, providing vital HR and communications support, celebrating young people in memory of Princess Diana and plenty more.

We’re not your typical organisation. From the moment that you join The Diana Award, you’re part of our family. Together, we are united by our shared belief that young people can change the world, and, by our values: passion, collaboration, integrity, ambition and unity.


The The Diana Award’s Mentoring Programme works with schools to target young people (aged 11-18yrs) who are at risk of becoming NEET (Not in education or employment) and who may benefit from having a positive role model.  We support these young people by collaborating with local partners and businesses who provide mentors to give them life-changing experiences and insights into the world of work.

The programme places a strong emphasis on social action; in addition to career skills training, mentors and mentees work together to develop a campaign around a social issue that affects their community. This two pronged approach prepares young people for their post-secondary future and instils a sense of active citizenship. Your role is key to the success of our Mentoring Programme as you will be working with our inspiring corporate mentors. You will be responsible for facilitating their induction and training, supporting them on their individual journey's through the programme and ensuring relevant feedback is given for them to share with their employer.

In addition to supporting our volunteer mentors, you will also play a vital role in ensuring that all participants involved in the programme are safeguarded effectively, as Mentoring Programme Safeguarding Lead.


Volunteer Coordination

This role will be responsible for supporting mentors across Leeds, Birmingham, London and Jersey. Travel to those regions will be required for meetings and training sessions.

  • Coordinate all aspects of the volunteer mentor journey from attracting businesses and individuals, safe recruitment and selection (including DBS checks), training and ongoing support

  • Design and facilitate a high quality bespoke training programme designed for Mentors, both online and face to face

  • Act as a central point of contact for mentoring enquiries

  • Coordinate communications to corporate partners and mentors about the mentoring programme

  • Work with the Programme Manager and Communications Team to promote mentor opportunities across owned channels, and more widely

  • Work with the Impact and Evaluation Team to deliver an effective evaluation framework which captures the mentor journey/experience and the impact of the programme more widely

  • Develop robust volunteer policies and procedures which comply with Diana Award organisational policies, and current legislation (including risk management, health and safety, safeguarding and data protection)

  • Coordinate workplace visits, career days and work experience opportunities for mentees (with support from the wider Mentoring Team)

Safeguarding Officer

Act as Safeguarding Lead for the Mentoring Programme, duties and responsibilities as follows.

Mentoring Programme Safeguarding Lead

  • Act as the first point of contact for any safeguarding concerns for the Mentoring Programme, and in the absence of other programme leads more organisation wide, as is required

  • Lead on the design and review of capturing informed consent from programme participants

  • Ensure all safeguarding issues concerning mentees are responded to appropriately

  • Ensure that mentors understand our safeguarding policy and procedures and know what to do if they have concerns about a mentee’s welfare, delivered both through the training programme, and on an ongoing basis

  • Receive and record information from anyone who has concerns about a mentee taking part in the programme

  • Take the lead on responding to information that may constitute a safeguarding concern, including a concern that an adult involved in the programme may present a risk to beneficiaries

  • Liaise with/pass on information to and receive information from statutory agencies where required

General Safeguarding Duties 

  • Work with fellow safeguarding officers in developing and reviewing The Diana Award’s safeguarding policies and procedures

  • Store and retain records according to legal requirements and The Diana Award’s safeguarding policy and procedures

  • Be familiar with issues relating to child protection, safeguarding and abuse, and keep up to date with new developments in this area

  • Attend regular training in issues relevant to safeguarding and share knowledge from that training with everyone who works or volunteers with or for children, young people and adults at risk at The Diana Award

  • Attend monthly safeguarding forum meetings, and other meetings as arranged

  • Work flexibly as may be required and carry out any other reasonable duties



  • Excellent interpersonal skills, including verbal and written communication

  • Excellent organisational skills and attention to detail

  • Excellent IT skills, including MS Office Suite

  • Excellent public speaking and presentation skills

  • Ability to prioritise own workload and deal with competing demands

  • Ability to build relationships and work successfully with people at all levels

  • Ability to work independently and as part of a team


  • Experience of volunteer management (experience working with corporate volunteers is a bonus)

  • Knowledge and experience in safeguarding and child protection (or willingness to undertake training)

  • Experience of writing clear, concise and engaging policies and procedures

  • A proven track record in designing and delivering effective and engaging training to volunteers

Personal Attributes

  • Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission

  • Personal integrity and credibility

  • Resilience

  • A ‘can do’ attitude

  • Commitment to self-development

  • Commitment to keeping up to date with key trends/developments in the sector

  • Good judgement

  • Driven to achieve great results

  • Ability to work well under pressure

  • Energetic, flexible, willingness to work outside of ‘normal’ office hours


The Diana Award is committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.

More about The Diana Award
The Diana Award

About Us

The Diana Award is a charity legacy to Diana, Princess of Wales’ belief that young people have the po... Read more

Refreshed on: 28 June 2020
Closed date: 08 July 2020
Tags: Volunteer Management