West Byfleet, Surrey
£32,000 - £35,000 per year, negotiable depending on experience
Temporary, 12 months contract, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description

Main purpose of Job

To lead the implementation and improvement of Eikon’s impact measurement capabilities and quality assurance framework, incorporating clear and consistent data and reporting infrastructure.  The position will work in close collaboration across all of Eikon’s teams to define and implement best practice, service excellence and process improvements. Underpinned by the strong use of technology, systems and data compliance and capability.  The role will have two direct reports and will lead cross-team project groups to support in the delivery of impact and quality implementation and improvements. Project work will include the review and recommendations of IT systems and data management, along with the subsequent infrastructure within the organization for sustainable organizational support in these areas. Reporting to the Head of People and Performance, this is a key role for Eikon in supporting strategy implementation and demonstrating impact.


  • Lead the development and continuous improvement of Eikon’s Impact Measurement Tool, ensuring appropriate integration and no duplication of effort between Eikon’s contractual measurements and Eikon’s internal performance metrics
  • Lead the development and continuous improvement of Eikon’s Quality Assurance framework, policies, process and procedures for service data and delivery
  • Lead the development and continuous improvement of Contractual reporting
  • Lead the development and continuous improvement of Fundraising reports and services funded by other sources
  • Lead the review and development of Eikons systems, data and compliance services.
  • Manage the IT systems, services, data and technology innovation, integration, optimization and compliance
  • Manage data compliance and quality in accordance with relevant legislation and regulations
  • Support with the creation of board reports
  • Support the reporting of strategic goals measurements and metrics
  • Line Manage Eikon’s data analyst and data entry analyst to ensure priorities and support for services is designed and delivered to the highest standard
  • Other duties as deemed applicable and as needed in support of priorities

Cross Organisational Working

  • Contribute to Eikon’s strategy and objectives, and ensure the organisational perspective is reflected in the delivery of services and outcomes for young people
  • In collaboration with colleagues across Eikon strategically develop opportunities to improve services for children, young people and families in Surrey, demonstrating impact and delivered with high quality
  • In collaboration with peers across departments write and monitor operational performance

Management of staff and teams

  • Line manage staff in line with Eikon's policies
  • Inclusively lead and manage project teams collaboratively across the organization

Safeguarding and health and safety

  • Work in collaboration with the DSL to ensure all staff and volunteers recognize that safeguarding is everyone’s business and are competent and equipped to manage safeguarding issues
  • Put in place policies and procedures that support the safety, health and wellbeing of staff and volunteers and Children and Young People


Risk Management and Quality Assurance

  • Systematically monitor organisational risk and put in place measures to mitigate risks
  • Develop and implement quality assurance processes and practice
  • Systematically monitor the quality and effectiveness of practitioner services, within the strategic approach and effective practice principles
  • Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon
  • Ensure case management is recorded to a high quality (including ensuring systematic case note review processes are followed)
  • Update and review all relevant policies when necessary
  • Embed a culture of continuous improvement across all teams

Monitoring, reviewing and reporting

  • Undertake regular and systematic case note review processes and monitor for quality of recording, as part of quality assurance framework
  • Ensure all data and information is uploaded onto all relevant databases (Breathe HR, Evide, Donorfy, Sage)
  • Monitor and evaluate all services and ensure targets are understood and reportable.
  • Ensure all direct delivery of services for children and young people use the Eikon Impact Measurement tool
  • Ensure regular reporting of progress with business plans

Fundraising and Budget Management

  • Monitor and develop relevant service reports
  • Working with finance to report on delivery and within budgets and against contractual obligations
Additional documents
Job Description (.docx)
Check commute
Starting Address
Mode of transport
Refreshed on: 30 April 2021
Closing date: 14 May 2021
Tags: Management, Business Development

The client requests no contact from agencies or media sales.

Job closes in 1 week
Apply Saved