£34,688 - £36,729 per year
Permanent, Full-time
Job description

Children and Young People National Services Manager


£34,688 to £36,729 per annum



This is a fantastic opportunity to join us as a Children and Young People (CYP) National Services Operations Manager to lead a wide portfolio of CYP support and information services.


Our Skills, Information & Support Services (SISS) aim to empower visually impaired people by ensuring they have the skills, information and support they need. Through the continuous development of new, and improvement of existing CYP services, we will be able to support thousands more people living with sight loss.


The role

In this role, you will be supporting the Head of Children and Young People and Operational Teams, in the consistent delivery of a person-centre service in accordance with Service User’s needs.


Through leadership across the teams, you will be responsible for planning, managing and delivering operational plans as we continue to expand our services and reach.


You will directly manage a range of services including; Advice Line, education support, family support, technology assessments and grants. You will also directly manage the Family Events Team to organise a programme of activities throughout the UK for children and young people with a vision impairment and their families.   


Who we’re looking for

You will be experienced in managing a complex operations environment where exceptional, customer-focused service is achieved. Other skills include:


  • Experience managing a range of services through other managers or team leaders

  • Ability to develop, supervise and manage performances

  • Experience of managing children and young people’s services ideally with visual impairment or complex needs


Full details of the requirements for this role can be found in the attached job description.



This role is 9am to 5pm, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.


We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.


How to apply

Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.



Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.




Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

More about The Guide Dogs for the Blind Association
The Guide Dogs for the Blind Association

Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more

Refreshed on: 29 February 2020
Closed date: 08 March 2020
Job ref: 0000037035
Tags: Social Care/Development, Management

The client requests no contact from agencies or media sales.