The Children's Services (known as SISS at Guide Dogs) Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. The successful candidate will manage a small team of Habilitation specialists, who are geographically spread across the North East. Our Habilitation specialists deliver a range of contracts predominantly to local authorities within the area.
This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.
We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.
We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.
We reserve the right to close adverts earlier than the closing date.
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
· Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.
· Extensive experience and proven ability to work safely with adults, children and young people with developed understanding of both child protection issues and the issues affecting all vulnerable groups.
· Experience of collaborative working in a multi-professional setting.
· Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
· Experience of handling safeguarding concerns within a service delivery setting.
· Project Management experience
· Experience of Rehabilitation practice and Habilitation Quality Standards
· Experience of professional supervision of staff working with children with complex needs.
· Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.
For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.
How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button on our careers site.
As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.
The client requests no contact from agencies or media sales.