Bristol, City of Bristol
Exeter, Devon
RG7, Reading
Southampton, Southampton
£47,818 - £54,194 per year
Permanent, Full-time
Job description

The Head of Skills Information and Skills Services helps people with sight loss to live the life they choose by leading the delivery of regional adult, children and young people’s services to support people with sight loss and their families within the South West & Wales region. This is an office-based role from either Southampton, Reading, Bristol, Exeter, or Cardiff with travel required across the South West & Wales region.


This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.


More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.


We reserve the right to close adverts earlier than the closing date.



Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.



Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.


Candidate requirements


To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;




  • Management qualification or equivalent relevant experience.
  • Six sigma and/or knowledge of continuous improvement methodology.
  • Proven track record in leading and performance managing a multi-skilled / multidisciplinary team of staff working with vulnerable adults and children and young people, to achieve results balancing local needs against national priorities.
  • Experience of developing and delivering a range of people centred services to external customers.
  • Experience of working in the third sector.
  • Experience of introducing major new initiatives/services which affect organisational change.
  • Working with local government on campaigns, improvement of services.  Proven experience of budget management.
  • An understanding of customer relations and meeting the needs of a variety of customers.
  • An understanding of the principles required for effective financial management.




  • Experience of managing and working with services for blind or partially sighted people.
  • A lived experience of sight loss.
  • Qualification working Children and Young People.


For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.


If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.


How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.


The system does have a time limit, we would advise you to complete your answers and copy and paste into the online form once finalised. Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.


Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.


Remember to refer to the attached job description and candidate pack for more information about this role & the recruitment process at Guide Dogs.


More about The Guide Dogs for the Blind Association
The Guide Dogs for the Blind Association

Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more

Refreshed on: 25 April 2021
Closed date: 04 May 2021
Job ref: 000140
Tags: Management, Operations

The client requests no contact from agencies or media sales.