Reading, Berkshire

£42,854 to £45,374 per annum



About the organisation

Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more

Job Description

Individual Giving Channel Manager

Role details;

  • Location: Central Office, Burghfield Common, Reading
  • Contract: Fixed term contract for 12 months – Maternity cover
  • Hours: Full time, 35 hours per week.
  • Interviews: to be held in January 2018, to be confirmed.
  • Key requirements: Right to work in the UK.

Role Purposes

We are seeking an ambitious and results driven individual as Individual Giving Channel Manager to provide strategic development of our Face to Face and Telefundraising channels.

Working for us

Working at Guide Dogs is more than just a job. Every hour, another person in the UK goes blind. When someone loses their sight, we’re here to make sure they don’t lose their freedom as well. Through the values that guide our work, we make a real difference, and change lives.

We believe in creating an environment where all our employees can flourish and achieve their full potential, benefitting themselves and Guide Dogs.

Key Responsibilities:

  • Strategic development and management of the face to face and Telefundraising channels
  • Monitoring income and expenditure targets for channels and ensure that timely and appropriate interventions are made
  • To be an active leader keeping staff morale up, involving them in both decision making and delivery.
  • Managing compliance and complaints across all channels
  • Managing relationships with external agencies and service providers as and when required.

Desired skills and competencies of Channel Manager:

  • Proven experience in channel management (either face to face or Telefundraising)
  • Demonstrable track record in fundraising and or marketing handling a sizeable budget, analytical skills and understanding of Return on Investment
  • Knowledge of PFRA Code of Conduct, IOF best practice and other relevant legislation.

We offer:

  • Salary ranging from £42,000 to £45,000 per annum dependent on experience
  • 35 hour working week
  • Defined Contribution Group Personal Pension Plan - Guide Dogs matches employee contributions plus 2% up to a maximum of a 9% employer contribution
  • Life Assurance - A core benefit of 4 times salary
  • Flexible Benefits - An amount equivalent to 3% of salary is given to employees to purchase benefits from a suite of well-being products
  • Discounts and Cash Back Scheme - Access to discounts on goods and retail vouchers and cash back on purchases for supermarkets, clothing, electrical goods, travel, eating out, insurance and much more
  • Employee Assistance Programme - A free-phone confidential helpline to provide unlimited access to advice, information and face-to-face counselling support, where appropriate. 24/7 - 365
  • Occupational sick pay - Enhanced above the statutory minimum
  • Occupational maternity, paternity and adoption pay - Enhanced above the statutory minimum
  • Child Care Vouchers - Enabling NI savings to be made on child care costs
  • Beautiful rural surroundings outside Reading.


Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an interview to all disabled applicants who meet the essential criteria for the job.

Safeguarding Statement

Guide Dogs is committed to ensuring that children, young people and vulnerable adults who come into contact with Guide Dogs staff and volunteers are treated with respect, and are free from all forms of abuse or mistreatment. We are also committed to ensuring that all staff and volunteers are aware of their responsibilities, and have the knowledge and skills necessary to promote and maintain the welfare and safety of those with whom they come into contact.

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