The Canine Assisted Services Operations Manager helps those with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.
This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.
We reserve the right to close adverts earlier than the closing date.
To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;
• Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
• Experience of handling safeguarding concerns within a service delivery setting.
• Knowledge and understanding of effective management protocol
• Demonstrable experience of working in a professional management, supervisory or teaching / training role related to vulnerable people.
• Knowledge of models of person-centred service delivery to adults, children, young people and their families.
• Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.
• Project Management experience
• Comfortable and confident in giving presentations and training to individuals and groups, including experience of chairing or facilitating discussions to include active listening and problem solving in a person-centred environment.
• Experience of working in any the following settings: - education- health and social care- police/probation.
• Knowledge of current legislation, policy and research relating to people with sight loss and/or disability
• Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.
For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.
How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button on our website. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
The system does have a time limit, we would advise you to complete your answers and copy and paste into the online form once finalised. Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
The client requests no contact from agencies or media sales.