Bristol, City of Bristol
£34,688 - £36,729 per year + Excellent Benefits
Permanent, Full-time
Job description

Please note: we reserve the right to close any of our vacancies early.

Vacancy Details

Contract Type: Permanent

Location: Bristol

Hours: 35 hours per week

Working pattern: 9am – 5pm Monday to Friday

Interview date: Week commencing 2nd December, Bristol

Salary: £34,688 - £36,729 per annum

We cannot provide sponsorship for the role.

As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check. 

We are looking for an Operations Manager for our Skills, Information and Support Services (SISS) to lead and manage a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. Reporting to the Head of SISS Operations, the successful candidate will plan, manage and deliver the team’s operational delivery plan, ensuring activities meet business need and are in line with Guide Dogs strategy.

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the Job Description below. Requirements include;

• Extensive experience working safely with adults, children and young people with developed understanding issues affecting vulnerable groups

• Excellent verbal and written communication skills. 

• Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families. 

• Ability to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved

• Motivating staff and volunteers to deliver exceptional, person-centred services.

For more information on this role, the requirements and our benefits package, please see the documents attached below. 

How to apply: Applications can be made using the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.

Working at Guide Dogs

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives. 

We believe that well-being at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

As a member of staff, we offer you a wide range of benefits to suit your individual needs. These include; 26 days’ holiday plus bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan. 


Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.


Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

More about The Guide Dogs for the Blind Association
The Guide Dogs for the Blind Association

Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more

Refreshed on: 11 November 2019
Closed date: 17 November 2019
Job ref: 34717
Tags: Management, Operations

The client requests no contact from agencies or media sales.