The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.
This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.
We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.
We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
• A comprehensive knowledge of GDPR regulations.
• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
• Basic understanding of Health and Safety legislation.
• Clear understanding and experience of safeguarding.
• Experience in a customer service role, and/or office/administration role.
• Completing basic H&S risk assessments.
• Experienced in the use of CRM systems.
• Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing.
• Lived experience of vision impairment (either self or direct family member).
• Experience of dealing with complex queries and/or complaints.
• Knowledge of Salesforce or CARE database.
For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.
How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.
Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.
The client requests no contact from agencies or media sales.