Birmingham, West Midlands
£22,958 - £27,878 per year + excellent benefits
Permanent, Full-time
Job description

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

 

Candidate profile

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

· Highly motivated towards a delivering a person-centred service.

· Evidence of dealing with confidential issues sensitively and with total integrity.

· Able to work effectively and flexibly under pressure.

· Good interpersonal skills.

· Experience in a customer service role, and/or office/administration role.

· Completing basic H&S risk assessments.

 

Desirable

· Lived experience of vision impairment (either self or direct family member).

· Experience of dealing with complex queries and/or complaints.

· Knowledge of Salesforce or CARE database.

 

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

 

How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button on our careers site.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

More about The Guide Dogs for the Blind Association
About
The Guide Dogs for the Blind Association

Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more

Refreshed on: 07 October 2021
Closed date: 17 October 2021
Job ref: 000595
Tags: Admin, Operations

The client requests no contact from agencies or media sales.