England, United Kingdom (Hybrid)
Starting from £47,818 per year + excellent benefits
Permanent, Full-time
Job description

The Senior Product Manager – Digital Services helps people with sight loss to live the life they choose by leading the digital transformation of existing Guide Dogs services, and developing and managing new digital services, as well as defining and leading Guide Dogs’ future approach to new digital and technology services. This role will have ownership of a portfolio of digital and technology services.


This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.


This role can be based anywhere in the UK, with travel required every 6 weeks to the Reading Office. We’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.


We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.


More details about this role, the Organisation and the recruitment process can be found in the candidate pack and job description on the Guide Dogs website.


We reserve the right to close adverts earlier than the closing date.



Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.



Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.


To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;



· Degree level qualification

· Marketing including digital marketing

· Demonstrable strong understanding of technology products and services

· Project management

· Team leadership

· Significant, proven experience in a marketing/product management role with demonstrable outcomes in a medium or large-sized company with responsibility for brand/product management

· Experience of leading digital service development/transformation at a traditional organisation (not a technology company)



 · Professional qualification in marketing or digital marketing

· Change management qualification e.g. Prosci

· Project management qualification e.g. Agile or PRINCE2

· Understanding of how individuals with vision impairment access and use technology

· Experience of all aspects of digital marketing and development


For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.


If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.


How to apply

Applications need to be made using the online application form, accessed via the Guide Dogs website.


As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the job description.


The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.


Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.


Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.


More about The Guide Dogs for the Blind Association

Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more

Refreshed on: 06 July 2022
Closed date: 13 July 2022 at 23:59
Job ref: 001195
Tags: Project Management, Digital

The client requests no contact from agencies or media sales.