Luton, Luton
Contract, Part-time, Temporary
Job description

Administrator-Volunteer Co-ordinator

Salary: £12,637

Hours: Part time, 21 hours per week (over 3 days, ideally Tuesday, Wednesday and Thursday).


About The Hope Programme

The Hope Programme is a registered Charitable Incorporated Organisation (CIO) in Bedfordshire working with victims - survivors of sexual violence to reduce their trauma. We provide specialist support to people over the age of 10 years, in safe counselling facilities.

We are looking for a friendly and welcoming person to work with our volunteers, staff and clients. You will act as a first point of contact on the support line and importantly, ensure the office runs smoothly.  

We are innovative, well established and recognised for high-quality services to reduce the distress and trauma of sexual violence.  We understand and respect diversity and that each person will have different responses to the crimes. 

About the Role

We are seeking an energetic, flexible and confident person to join our busy team to provide admin support to home-based counsellors and a responsive first point of contact for victims.  The successful candidate will be empathetic, calm and highly flexible – able to think creatively and adapt to any situation.

You will lead on the further development of volunteering in Hope - encouraging and supporting engagement with our existing volunteers, helping us to recruit more active volunteers and developing new roles, previous experience working with volunteers is essential.

You will also be an integral part of the admin team helping to ensure that Hope runs smoothly on a day to day basis, answering the helpline, recording information, arranging meetings and data management will be second nature to you.

The role is a fixed term contract up to April 2020 with potential for an extension subject to funding.

Skills & Abilities

The ideal candidate will have:

  • At least 2 years’ experience of working as an administrator
  • Excellent knowledge of Microsoft packages
  • An understanding of national and local contexts of rape and sexual abuse
  • Experience in using social media
  • Experience in planning meetings and training
  • Have an empathetic and clear telephone manner
  • Look after your own well-being.

Application Process

To apply for this position, please send the following documents;

  • CV (no more than two sides of A4)
  • Cover letter
  • Completed Application Form

Closing date:

Friday 20th September

Interview date:

Week commencing 23rd September


More about The Hope Programme
The Hope Programme

The Hope Programme offers a telephone helpline, emotional support and counselling to people over 10 years old who have suffered the trauma... Read more

Refreshed on: 09 September 2019
Closed date: 20 September 2019
Job ref: Administrator-Volunteer Co-ordinator
Tags: Admin, Volunteer Management