Berkhamsted, Hertfordshire
£28,000 - £30,000 per year FTE (£16,800 - £24,000 Actual)
Permanent, Part-time, 22.5 to 30 hours per week
Job description

Part Time: 22.5 - 30 hrs per week

We are looking for a Donor Care Manager to join our highly successful Fundraising team.

About the role: 

This key position will work across the Fundraising team to ensure our customer relationship management (CRM) system is providing the best possible insight, tracking and processing of all supporter interactions. This vital role will lead on donor data integration and analysis to ensure our supporters are getting the best possible service. As well as supporting the Donor Care team with all financial processing and training.

You will need to be highly organised, with an eye for detail and a passion for accuracy. You will also need to be able to work proactively to identify system improvements, be solution-focused, a strong communicator and able to work well across multiple teams, often with differing needs and timescales.

About you: 

  • Strong time management skills, with an ability to prioritise and plan whilst retaining a keen attention to detail.
  • Previous CRM experience in reporting, interrogation, analysis and segmenting data
  • Passionate about providing a first class service to supporters
  • Solution focused and self-motivated
  • Previous experience of leading a team
  • Team player
  • Continually strive for excellence and improvement in systems, processes and procedures
  • Excellent communication skills with the ability to translate technical knowledge and understanding into clear information, advice, and training for users with diverse skill levels
  • Highly proficient in the use of MS office packages such as Outlook, Word and Excel

What we offer:

  • 25 days annual leave
  • Flexible working opportunities
  • Non-contributory pension scheme
  • Free onsite parking
  • Wide range of free training courses
  • On-site home cooked food served at a reasonable rate in our bistro​

Closing date for applications is Sunday 2nd May 2021

Interviews to be held on Thursday 6th and Friday 7th May 2021

More about The Hospice of St Francis
The Hospice of St Francis

The Hospice of St Francis is a charity that provides free, expert care for people living with life-limiting illnesses in&nb... Read more

Posted on: 19 April 2021
Closed date: 02 May 2021
Tags: Fundraising, IT

The client requests no contact from agencies or media sales.