Berkhamsted, Hertfordshire
£22,500 - £24,000 per year pro rata
Permanent, Part-time, 22.5 HPW across 4 days (to include Thursday)
Job description

We are so proud of what we do, and we know you will be to. Volunteers are absolutely key to making The Hospice of St Francis the incredible place it is. You too could be part of that by joining our Voluntary Services team.

With a rich, diverse history, which began back in 1979 with our founders, we’ve been making a difference ever since.

Today our free care supports 2,000 local people and their families, in Herts and Bucks. We truly are a community hospice
– built and funded by the community, to serve the community.

We were founded by volunteers and our volunteers are just as important to us as they have always been.  With 1225 volunteers across 80 different roles, there has never been a more exciting time to join the team!

About you:

People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support. We’re looking for a Voluntary Services Officer to unpin our evolving approach volunteering.

If you are someone who has a passion for working with volunteers, are committed to delivering a fantastic volunteering experience,  have the ability to juggle multiple projects and tasks and are creative in your approach….then we’d love to hear from you.

Our new Voluntary Services Officer will be working in our small but mighty voluntary services team to support the organisation in recruiting new volunteers along with supporting volunteers and volunteer team leaders throughout the volunteer journey.

In turn, we’ll be right here to support you and your development!

About the role:

As part of a busy, reactive and innovative team, this post will have a strong focus on being the first point of contact for internal and external callers and contacts about volunteering.

The post holder will be accountable for ensuring our communication with and about volunteers is outstanding and advocating for the impact, fun and importance of the volunteer experience. The role will be responsible for the prospecting for new volunteers and the foundation for a great volunteering experience. Everything from recruitment to induction, reviewing experience in role and the experience when volunteers leave.

The must haves:

• Flexible, empathetic, enthusiastic, positive attitude

• Ability to manage a number of on-going tasks and prioritise effectively

• Good level of education overall; Academic qualifications including GCSEs and A-Levels.

• 2 years work experience in administration including working with databases and running reports.

• A passion for volunteering  and experience of working with volunteers.

• Excellent communication skills – written and verbal

• People-focused team player, able to relate to people at all levels

• Act as an ambassador for the Hospice at all times #ProudToWorkAtHoSF


The nice to haves:

• A sound understanding of the principles of good volunteer practice and processes

• Knowledge of best practice in recruitment to deliver inclusive unbiased outcomes

• Enthusiastic, energetic, resourceful, self-motivated, with the ability to use initiative

• Hold a full UK driver’s licence with your own vehicle to travel if required by the role

• Prepared to attend occasional events out of office hours


What we offer:

• We have a flexible/hybrid working approach which we’d be happy to talk about.

• 25 days annual leave (plus bank holidays pro rota)

• Free onsite parking

• Wide range of free training courses, plus personal development opportunities

• On-site home cooked food served at a reasonable rate in our bistro​

• Pension Scheme

• Employee Assistance Programme

• You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure

• Don’t forget a stunning setting, plus #team comradery, support and bags of positivity!

To protect our patients, staff and visitors we strongly encourage all staff to be fully COVID vaccinated


Closing date for applications: Sunday 13th February 2022

Interviews to be held in w/c 21st February 2022

More about The Hospice of St Francis

The Hospice of St Francis is a charity that provides free, expert care for people living with life-limiting illnesses in&nb... Read more

Refreshed on: 13 January 2022
Closing date: 13 February 2022
Tags: Admin, Volunteer Management

The client requests no contact from agencies or media sales.