To provide a high-quality advice and support service for current and former Institute of Quarrying members and their dependents who may be experiencing health issues, disability, financial or other issues that require the support of the IQ Benevolent Fund. Focused on delivering the service predominantly on an individual basis. Also promoting the service nationally and developing partnerships with other agencies for the benefit of the client group.
- Managing the caseload of Benevolent Fund recipients with a variety of needs
- Carrying out high quality assessments of need in accordance with IQBF policies and procedures
- Providing a range of interventions in response to the assessed needs of clients, including welfare benefits advice, advocacy, emotional support and practical advice
- Gathering, assessing and recording information, timely and accurately
- Co-ordinating publicity and marketing of services provided by IQBF nationally in co-operation with the IQ office to promote and advertise the service
- Representing the organisation at events and IQ branch meetings as required
- To provide appropriate professional & supportive responses to a range of issues raised by beneficiaries of the Fund
- To ensure cases are actioned and prioritised in accordance with IQBF policies and procedures
- To provide accurate written information and comprehensive reports within the requirements of General Data Protection Regulations
- To promote the services of IQBF to clients and other professionals
- To work in an efficient and flexible manner using own initiative, but with the ability to seek advice where appropriate and report relevant issues
- To attend and participate in required meetings, training and development opportunities
- To undertake any other duties as requested and reasonable to the post.
- Qualification in social work or health related qualification
- Evidence of learning through continued professional development and its application to practice and/or mentoring
- Experience of undertaking professional assessments, planning and intervention
- Experience of working with older people and/or those with disabilities
- Knowledge of relevant legislation and good practice, particularly in relation to older people, mental health and disability
- Good working knowledge of the welfare benefits system, offering advice and assistance where necessary
- Ability to create good working relationships with community members, clients and other professionals and volunteers
- Ability to work independently
- Ability to manage and prioritise own workload with integrity and professionalism
- Knowledge of and ability to use IT systems, including databases and Microsoft packages
- Ability to prepare reports for both internal and external purposes
- Self-motivated, with good personal organisational and time management skills
- Ability to empathise with clients and their dependents/carers
- Good judgement and logical decision-making ability
- Ability to resolve problems in a proactive, practical and positive manner
- A valid driving licence and own transport
- Flexible working hours
- Be prepared to travel anywhere in UK and abroad, where appropriate, to visit applicants for, or recipients of, IQBF benevolence. With occasional overnight stays as required.
- Regular communication and attendance to meetings with the IQBF Trustees
- Have a genuinely happy, positive, friendly & supportive nature.
- Be an effective communicator
- Able to show patience, empathy, compassion and a sense of humour.
- To understand & record their past connections with the Quarrying Industry.
- Ability to impart information & advice at appropriate level.
- Experience of working within the charity sector in a social care environment
- Experience of welfare benefit appeals
- Some knowledge of Government Benefits and allowances and be prepared to source knowledge from Government websites and from organisations such as Age UK
- Experience of working with disadvantaged people and those with disabilities