As part of our family support service, The Joshua Tree provides opportunities for members of our families to connect with and gain support from our family support workers. The family support workers are usually the first point of contact for our families and therefore they maintain their own case load, keeping in regular contact with families via phone, text, email and face to face visits. They provide a listening ear and offer emotional support during potentially stress-provoking situations such as hospital appointments and promote peer support and social interaction through the arrangement of group events and activities.
The key purpose of this role is to deliver a high quality, family-focused service. It involves planning, organising and implementing emotional and practical support packages to suit the individual members of the family. This includes liaising with other members of the family support team to offer targeted interventions when required e.g. counselling, school support etc.
This role involves an element of administrative duties as well as directly supporting families at the Family Support Centre, working from home, visiting families in their homes and attending visits to hospitals. Daily travel can be involved (up to an hour driving distance). Therefore, post holders must hold a full driving licence and have access to a vehicle. Mileage expenses will be covered by the employer.
With the exciting completion of our purpose-built Family Support Centre, we envisage some of the ways we deliver support being adapted, to promote the use of the Family Support Centre by our families. Therefore, this role will be reviewed to reflect the development of the Family Support Centre.
The post holder will follow The Joshua Tree's values and effectively communicate with service users, their families, colleagues and educational and healthcare professionals.
This role will be emotionally demanding. A full induction programme and training will be provided. We offer regular supervision and reflection time to support emotional wellbeing.
The client requests no contact from agencies or media sales.