Oxford, Oxfordshire
£22,000 - £25,000 per year
Permanent, Full-time
Job description

Enquiries and Events Co-ordinator - TKCL Job description and person specification.

Oxford UK.

(September 2021)

Full Time (Part time work may be considered.)

Salary Range: £22-25K (dependant on experience)

 

 

Overview

Reporting to the General Manager, the Enquiries and Events Co-ordinator will be responsible for the following:

 

  • Enquiries, viewings, negotiations, sales.
  • Conducting building “show arounds” for potential clients.
  • Building relationships with clients before, during and after event.
  • Co-ordination of multiple meetings with client, leading up to confirmed event.
  • Finding solutions to client’s requests.
  • Liaising with different suppliers leading up to an event.
  • Discussing difficult/borderline booking queries with the General Manager as required.
  • Issuing quotes and chasing customers for firm bookings.
  • Assisting the General Manager with customer issues/feedback when necessary (as requested by General Manager.)
  • Follow-up with clients to ensure that enquiries do not stay on first hold for too long should we have a second hold in the system.
  • Present clients with new products and services and to upsell whenever possible and where it is appropriate to do so.
  • To help in other areas, as and when required, such as reception duties.
  • During slack periods helping with specific projects best suited to their strengths and areas of expertise, when requested by General Manager.

 

 

 

Operational Participation

  • Acting as preliminary liaison between client and TKC Ltd operational team during quoting and confirmation process (especially for all those events between 150 and 1000.)
  • Attending team meetings to ensure clear lines of communication are kept open with other departments.
  • Conduct an annual price review and submit suggestions to General Manager.
  • Participation in staff meetings.
  • Attended relevant training for personal development purposes. This may include internal training or external training opportunities.

 

 

 

Person Specification

 

Essential

  • Excellent verbal and written communication skills.
  • Experience of delivering excellent customer service and customer engagement, demonstrating an engaging and customer centric approach.
  • The role requires a high level of IT literacy (Prior knowledge and use of ARTIFAX or PRIAVA or similar event booking systems would be a distinct advantage, but not essential as training will be provided.)
  • The necessary skills and attributes to integrate and successfully work in a small but busy team.
  • Drive, self-motivation, and ability to work under own initiative.
  • Ability to follow processes and procedures.
  • Understanding of and the willingness to demonstrate, the organisational values and ethos of the organisation practically in all aspects of work.

 

Desirable

  • Experience of working in the hospitality sector.
  • Digital design experience.
  • Experience in using and engaging with multiple social media platforms.
Application Instructions

Please send CV and cover letter

Refreshed on: 15 October 2021
Closed date: 30 October 2021
Tags: Business Development, Operations

The client requests no contact from agencies or media sales.