We are looking for an Operations Manager to join our East of England management team based in our delivery hub in Luton. We are currently working from home which will feature for the foreseeable period. This is a leadership role managing a small team of Operational delivery colleagues to support caseloads of Young People into Employment, Education, Enterprise or Engagement with us. You will help to deliver our ambitious plans to provide the very best support to young people across the area. Your responsibilities include direct line management of the team of executives who work directly with our young people, partners and volunteer colleagues. This role will have main focus on volunteers and employability/ development awards. The role holder will work closely within the area and regional Management team.
We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the area. You will effectively manage those areas of operations assigned to you and support and develop our executives to do their best work.
You will collaborate with a wide range of stakeholders (internal and external) and ensure that our delivery plans are achieved, and the quality and impact is high. There are a range of KPIs relevant to the delivery team which you will be responsible for.
You will be responsible for the accurate planning, phasing and resourcing of our delivery, you will manage budgets and support the effective delivery of funding contracts. You will work alongside fundraising colleagues with the development of bids, reporting and attending meetings and events.
The Trust has a behavioural framework which informs all our work with colleagues, young people and partners. Through the process, the successful candidate will demonstrate their ability to lead by example, communicate effectively, continually improve themselves and others and by working as one team deliver results for the benefit of young people.