London, Greater London
£29,000 - £30,000 per year
Permanent, Full-time
Job description

The Psychosynthesis Trust is a small educational charity that has a rich 50- year history of enabling human potential in the UK.  Our founders were pioneering leaders in education, psychology, science and spirituality and we continue to work at that nexus today.  Our purpose is to bring about wholeness in a fragmented world. 

We offer transformative learning experiences, counselling and psychotherapy and rooms to hire in the heart of London at our 92-94 Tooley Street building. 

Our values and our culture consider the whole, both in terms of individuals and society, as well as from an organisational perspective. We orientate to working with the qualities of love and will, bringing the principles of curiosity, inquiry and responsibility to our work and to each other.

The breadth and depth of The Psychosynthesis Trust’s training, counselling services and room-rental offering has developed significantly over the past 6 years.  With this increased growth and with the intention of wanting to help more people ‘know and transform themselves’, we are entering a new phase of the Trust’s life cycle.  As such, we are looking for a new Operations Manager who can help us develop and implement solid foundations and infrastructure from which to expand our work.  


The Context of the Operations Manager Role

As a member of the Operations team, you play a crucial role in maintaining the infrastructure for the community. It is part of a front facing team who are a first response for the building and all facilities. You will work with staff across all departments to make sure the core operations of the organisation are running effectively. Often troubleshooting live issues and thinking resourcefully about ways to respond to unusual and in-the-moment situations are part of this role.

A key focus for the Trust and for the Operations Manager in the coming years will be on imbedding integrated processes for the running of the building and developing excellent customer service standards.  We want the Trust to support the whole community in their different activities; be it delivering training, therapy, running events, or being a student. This role will also work closely with the core team with IT and systems issues and to build the team knowledge base, clarifying our ways of working to help support decision making and enabling improvements.

The right candidate will be a brilliant multitasker, able to juggle larger ongoing improvements with smaller day to day management.    Keeping the longer-term goals in sight will maintain a smooth current state. You will have an appetite for wanting to understand how to grow and scale our operations to support our organisational growth, working closely with the Finance and Operations Director.   We are looking for a candidate that is comfortable working with complexity and challenges that come along with process change while maintaining business as usual for customers.

We are looking for someone who is ready to support some exciting developments, as we have several large projects in motion that will be implemented over the next 6-18 months.    You will be involved in changes that will improve the day to day running of our facilities at Tooley Street. 

We value diversity and the intersectionality of people and their backgrounds.  This is important to us as we seek to cultivate a creative and more expansive and inclusive attitude to difference in ourselves, our communities and our society.  So, we are particularly keen to receive applications from Black, Asian and minority ethnic, people with disabilities, people who identify with being LGBTQIA or people who identify with being marginalised.

This is an exditing role for someone who wants to be part of a growing organisation on the pioneering edge of adult learning and education.   We are a small team so there is great opportunity for personal and professional development and to feel like you are making a difference!  


The Purpose of the Role

The purpose of the role of the Operations Manager is to lead, develop and to ensure implementation the overall strategy for The Trust’s operations functionalities.


 Summary of Responsibilities and Accountabilities

  • Effective function of the building and its facilities; including operation, space, technical and function, as well as secure and compliant with Fire, Health & Safety legislation.
  • Managing the roles that engage with our Community, ensuring the highest levels of service of our provision are upheld and that the impression and environment reflects that and of our values.
  • Aligning with our Programmes and Counselling Services teams to ensure the provision best facilitates our core work.
  • Strategically proactive on how we maximise our space and resource and what relationships can be forged with our neighbouring community that will impact this.


Key Functional Responsibilities and Accountabilities

  • Building and Facilities function, including
    • Manage cleaning and caretaking of the building with our internal team, regulating hours worked to remain in “contact” with a team that works out of hours whilst being maintaining regular contact through email and phone (inside and outside of office hours).
    • Managing and reviewing all building and operational contractors, suppliers and services, ensuring we use organisations that align with our values and that we get the best quality of service within set budgets.
    • Maintaining building services, such as waste, heating, lift and internet, including updates and testing where necessary.
    • Managing the tangible assets of the Trust, including equipment and budgets.
    • Ensuring that the building complies with updated statutory requirements including Fire, Health and Safety legislation.  Supporting the whole team in building skills and knowledge base of those statutory requirements as part of the audit function.
    • Ensuring the impression and aesthetics of the building expresses our values and represents the quality that we provide in our core work.
    • Continuously assessing our environmental footprint and changing resources to reflect a better relationship and responsibility of the Trust’s climate.
    • Support of a potential building renovation in its planning, management and implementation stages.
    • Managing purchases and inventory, such as cleaning, stationery and refectory supplies, and ensuring logs and invoices are presented to Finance team.
    • Being available for any out of hours contact when emergencies arise.


  • Community, including
    • Line management of Community Host and reception function, with an accountable overview of the Community Hosting Support team that requires recruitment.
    • To create an outstanding provision of service that is experienced by every facet of the community at all times.
    • Ensuring all Training and Counselling rooms are well maintained and appropriately equipped and set up to support Programmes team, course participants, students, trainers and room renters.
    • Develop strong working relationships with counsellors, trainers and room renters, ensuring inquiries and specific needs are met with positive outcomes.
    • Supporting the community in the launch of a new room booking system ensuring continuity of service.
    • Managing the standing orders of the room rentals, calculating these quarterly, and regular invoice management in liaison with the Finance team.
    • Review of all community agreements and collaborating with the Marketing and Communication Manager to ensure website content is up to date.
    • Develop an advisory Community Ecosystem that draws on the broadness of our building users and brings in the voice of the community to consult on feedback and matters arising.


  • Core work support, including
    • Collaborating with the Programmes Director and the Programmes and Counselling Services teams to support the strategic needs of the core work of the Trust.
    • Administration and maintenance of the Student Lending Library.
    • Supporting all teams in everyday IT and systems support, whilst supporting skills and knowledge growth, and managing IT contracts and subscriptions through our Office365 platform.


  • Strategy, including
    • Develop reporting of the room rental business to build and feed an annual strategy set out by the Finance and Operations Director in the Trust’s impact goals.
    • Develop the strategy to cultivate community, aligning with the Communications and Marketing Manager, enabling our community business model to be benchmarked, set out through market analysis, and consider how to position our provision.
    • Build new relationships locally to further cultivate our community with organisations and groups that align with our purpose and values, including our key stakeholders (local authority, First Mile).
    • Reduce the perishability of unused rooms by developing a strategy that introduces new organisations and groups to the Trust

How to Apply: 

Please explain in no more than 2 pages why you’d like to work for The Trust, what skills and attributes you will bring to The Trust, and what experience you have that fits with this role.   We are also interested in hearing about your life story and how this aligns to your purpose, strengths and interests.   Please send this, along with your CV to Jamie Joyes, Finance and Operations Director at the address provided.  More information about this role can be found on the Trust’s website.

We are particularly keen to receive applications from Black, Asian and minority ethnic, people with disabilities, people who identify with being LGBTQIA or people who identify with having been marginalised.




Refreshed on: 24 February 2020
Closed date: 02 March 2020
Tags: Project Management, Operations

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